Dear Marta,

Thank you for your email of 15 May 2024. This has been considered under
the provisions of the Freedom of Information Act 2000.

 

You have requested the following information regarding our facilities
management approach:
• How are facilities management services (hard FM, soft FM or TFM) handled
across your estates?
- If any services are outsourced, which services and to which suppliers?
- What are the start dates and durations of these contracts, including the
end date, and which services are included in each?
- What are the values of the contracts?
- Is there an extension clause in the contract(s) and if so, what is the
duration of the extension?
- Has a decision been made yet on whether the contract(s) are being either
extended or renewed?
- What is the job title of the senior officer (outside of procurement)
responsible for the contract(s)?

• Do you utilise any outsourced helpdesk or FM integrator services? If so,
with which supplier(s)?

• Which software solution(s) are used to manage your corporate
property/assets including facilities management (CAFM)?

I can confirm that the college holds the information you have requested so
please find our response set out below:

 

• How are facilities management services (hard FM, soft FM or TFM) handled
across your estates?  TFM

- If any services are outsourced, which services and to which suppliers? 
The college outsources its Mechanical Servicing, Air Conditioning, Fire
Alarm, Lifts, Waste, Automatic Doors, and Intruder Alarms. In accordance
with Section 43 of the Act, the details of the suppliers have been omitted
as this information is exempt, as to disclose it is likely to prejudice
the commercial interests for the parties concerned.

- What are the start dates and durations of these contracts, including the
end date, and which services are included in each? Mechanical Servicing:
Year 2 of 3 ends next Aug, Air Conditioning: year 3 of 3 Ends Aug, Fire
Alarm: yearly, Aug Lifts: Aug,  Waste: Aug, Automatic Doors: Aug, Intruder
Alarms: Aug

- What are the values of the contracts? In accordance with Section 43 of
the Act, the values of the contracts are omitted as this information is
exempt, as to disclose it is likely to prejudice the commercial interests
for the parties concerned.

- Is there an extension clause in the contract(s) and if so, what is the
duration of the extension? Not applicable
- Has a decision been made yet on whether the contract(s) are being either
extended or renewed? No
- What is the job title of the senior officer (outside of procurement)
responsible for the contract(s)? Operations & Maintenance Manager
• Do you utilise any outsourced helpdesk or FM integrator services? If so,
with which supplier(s)? No
• Which software solution(s) are used to manage your corporate
property/assets including facilities management (CAFM)? We use an ITSM but
in accordance with Section 43 of the Act, the solution used is omitted as
this information is exempt, as to disclose it is likely to prejudice the
commercial interests for the party concerned.

I trust you are satisfied with the response but please do contact me
should you require any further information or clarification.

 

If you are dissatisfied with the handling of your request, you have the
right to ask for an internal review. Internal review requests should be
submitted within two months of the date of receipt of the response to your
original letter and should be sent to:

 

The Principal/CEO

The College of West Anglia

Tennyson Avenue

King’s Lynn

Norfolk

PE30 2QW

 

If you are not content with the outcome of the internal review, you have
the right to apply directly to the Information Commissioner for a
decision. The Information Commissioner can be contacted at:

 

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

 

There is no charge for making an application to the Information
Commissioner.

 

I would be grateful if you would acknowledge receipt. A log of this
request and our response will be held by the College.

 

Yours sincerely,

Jules Bridges

Head of Governance

 

King’s Lynn Campus

Tennyson Avenue, King’s Lynn, Norfolk, PE30 2QW

 

This message is sent in confidence for the addressee only. It may contain
confidential or sensitive information. The contents are not to be
disclosed to anyone other than the addressee. Unauthorised recipients are
requested to preserve this confidentiality and to advise us of any errors
in transmission. Thank you.

 

════════════════════════════════════════════════════════════════════════

From: Marta Nass <[1][FOI #1130689 email]>
Sent: Wednesday, May 15, 2024 1:47 PM
To: FOI requests at The College of West Anglia
<[2][The College of West Anglia request email]>
Subject: Freedom of Information request - Management of Corporate Estates
and Maintenance

 

CAUTION: This email originated from outside of CWA. Do not click links or
open attachments unless you recognise the sender and know the content is
safe.

Dear The College of West Anglia,

I would be most grateful if you would provide me, under the Freedom of
Information Act, the following information regarding your facilities
management approach:
• How are facilities management services (hard FM, soft FM or TFM) handled
across your estates?
- If any services are outsourced, which services and to which suppliers?
- What are the start dates and durations of these contracts, including the
end date, and which services are included in each?
- What are the values of the contracts?
- Is there an extension clause in the contract(s) and if so, what is the
duration of the extension?
- Has a decision been made yet on whether the contract(s) are being either
extended or renewed?
- What is the job title of the senior officer (outside of procurement)
responsible for the contract(s)?
• Do you utilise any outsourced helpdesk or FM integrator services? If so,
with which supplier(s)?
• Which software solution(s) are used to manage your corporate
property/assets including facilities management (CAFM)?

Yours faithfully,

Marta Nass

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