Managed Print Contract
Dear Oak Academy,
Please could you populate the following information with regards to your Managed Print Contract at the School:
1.Please state who your supplier is for:
a) MFD's/SFP's -
b) Print room/ reprographics –
2. If your supplier is a re-seller, which manufacturer do you use for:
a) MFD's/SFP's -
b) Print room/ reprographics -
3. Please can you confirm the start and expiry dates for your contracts, including any extension terms for:
a) MFD's/ SFP's –
b) Print room/ reprographics –
4. Please can you confirm the number of devices you have for:
a) MFD's/ SFP's –
b) Print room/ reprographics –
5. Please can you confirm the person and their role who is in charge of the procurement for printing and any managed print contracts?
a) MFD's/SFP's –
b) Print room/ reprographics -
6. Who is in charge of the day to day running of devices from a IT/Tech point of view?
a) MFD's/SFP's –
b) Print room/ reprographics -
7. Does the school have a document management system in place? If so what is the brand? Is the solution on premise, cloud or hybrid approach?
a) Print & Scan Management? Y/N-
b) Brand-
c) On-Premise, cloud or hybrid?
8. Does the school have a secure print management/ follow-me-print system in place? If so, what is the brand? Is the solution on premise, cloud or hybrid approach?
a) secure print management/follow-me-print? Y/N -
b) Brand -
c) On-Premise, cloud or hybrid?
9. Did you procure your existing contract through a public sector framework? If so, please could you confirm which framework for:
a) MFD's/SFPs -
b) Print room/ reprographics -
I would like to thank you for your time and I look forward to hearing from you in due course.
Yours faithfully,
Harry Peterson
Your message to [Oak Academy request email] couldn't be delivered.
reception wasn't found at leaf.bournemouth.sch.uk.
request-1218296-b3bc. . . Office 365 reception
Action Required Recipient
Unknown To address
How to Fix It
The address may be misspelled or may not exist. Try one or more of the
following:
• Send the message again following these steps: In Outlook, open this
non-delivery report (NDR) and choose Send Again from the Report
ribbon. In Outlook on the web, select this NDR, then select the link
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entire recipient address. If prompted with an Auto-Complete List
suggestion don't select it. After typing the complete address, click
Send.
• Contact the recipient (by phone, for example) to check that the
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• The recipient may have set up email forwarding to an incorrect
address. Ask them to check that any forwarding they've set up is
working correctly.
• Clear the recipient Auto-Complete List in Outlook or Outlook on the
web by following the steps in this article: [1]Fix email delivery
issues for error code 5.1.1 in Office 365, and then send the message
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Was this helpful? [2]Send feedback to Microsoft.
══════════════════════════════════════════════════════════════════════════
More Info for Email Admins
Status code 554 5.4.14
Typically this error occurs because the recipient email address is
incorrect or doesn't exist at the destination domain. This can usually be
fixed by the sender. However, sometimes the issue needs to be fixed by the
recipient or the recipient's email admin. If the steps in the How to Fix
It section above don't fix the problem, and you're the email admin for the
recipient, try one or more of the following:
The email address exists and is correct - Confirm that the recipient
address exists, is correct, and is accepting messages.
Synchronize your directories - If you have a hybrid environment and are
using directory synchronization make sure the recipient's email address is
synced correctly in both Office 365 and in your on-premises directory.
Errant forwarding rule - Check for forwarding rules that aren't behaving
as expected. A forwarding rule can be configured by an admin via mail flow
rules or mailbox forwarding address settings, or by the recipient via the
Inbox Rules feature.
Mail flow settings and MX records are not correct - Misconfigured mail
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are set up correctly. Also, work with your domain registrar to make sure
the MX records for your domain are configured correctly.
Mail loop detected - This error also indicates that the receiving
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a message is sent to an address that isn't found in their directory. This
usually won't disrupt mail flow for recipients that actually exist, but
the recipient's email admin should fix the misconfiguration to reduce the
chance of any other mail flow issues. A common cause for this loop is that
the recipient's domain is configured as "Internal Relay" when it should be
"Authoritative." Another common cause for the loop is that both the sender
and recipient are part of the same organization, but the sender's mailbox
is hosted by Office 365, while the recipient's mailbox is hosted
on-premises, and an outbound connector from Office 365 to the on-premises
email servers is missing or misconfigured. To fix this, the recipient's
email admin should create a correctly configured outbound connector in
Office 365 to route the message to the on-premises mailbox.
For more information and tips to fix this problem, see [3]Fix email
delivery issues for error code 5.4.14 in Office 365.
Original Message Details
Created Date: 12/20/2024 1:44:51 PM
Sender Address: [FOI #1218296 email]
Recipient Address: [Oak Academy request email]
Subject: Freedom of Information request - Managed Print Contract
Error Details
Error: 554 5.4.14 Hop count exceeded - possible mail loop ATTR34
[DB5PEPF00014B88.eurprd02.prod.outlook.com
2024-12-20T13:45:07.233Z 08DD1985945941EB]
Message DB5PEPF00014B88.mail.protection.outlook.com
rejected by:
Notification Details
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Message Hops
HOP TIME (UTC) FROM TO WITH RELAY
TIME
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esmtps (TLS1.3) tls
2 12/20/2024 mstrwdtkhexa.srv.mysociety.org mslb001hexa.srv.mysociety.org TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384 (Exim *
1:44:52 PM 4.94.2) (envelope-from <[FOI #1218296
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Sent request to Oak Academy again, using a new contact address.
Thank you for your email. We will aim to reply to you within one working
day. If you require an urgent response, please contact our reception on
01202 774600.
If you are reporting a child as absent please call 01202 774600 and select
option 1, or alternatively email attendance@oa.weareauthentic.education
Kind regards
Oak Academy
If you have received this email outside of your normal working/office
hours, there is no expectation that you will respond before you are next
at work. It will have been sent because it fits with my working pattern.
What is important is that we all maintain a healthy work-life balance.
Ambitions Academies Trust Registered Office: Evering Avenue, Poole,
Dorset, BH12 4JG. Registered in England & Wales. Registered Company No.
07977940
This email and any attachment to it are confidential, intended for the
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Academies Trust. Unless you are the intended recipient, you may not use,
copy or disclose either the message or any information contained in the
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email and any copies and notify the sender immediately. Ambitions
Academies Trust cannot accept liability for any damage sustained as a
result of software viruses. You should ensure that it is virus free before
opening it.
Think before you print!
Dear Oak Academy,
I just wanted to follow up and understand when I should expect a response to my request please?
Yours faithfully,
Harry Peterson
Good morning
I have just checked back through our inbox and we haven't received a FOI
request from yourself.
Kind Regards
Shelley
Shelley Morris
HR Academy Lead & Wellbeing Champion
Oak Academy
T 01202 022099
D ext 6059
E [1]shelley.morris@oa.weareauthentic.education
If you have received this email outside of your normal working/office
hours, there is no expectation that you will respond before you are next
at work. It will have been sent because it fits with my working pattern.
What is important is that we all maintain a healthy work-life balance.
High Expectations lead to High Achievers
Authentic Education Registered Office: Evering Avenue, Poole, Dorset, BH12
4JG. Registered in England & Wales. Registered Company No. 07977940
This email and any attachment to it are confidential, intended for the
recipient only and should not be used without the permission of Authentic
Education. Unless you are the intended recipient, you may not use, copy or
disclose either the message or any information contained in the message.
If you are not the intended recipient, you should delete this email and
any copies and notify the sender immediately. Authentic Education cannot
accept liability for any damage sustained as a result of software viruses.
You should ensure that it is virus free before opening it.
Think before you print!
══════════════════════════════════════════════════════════════════════════
From: Harry Peterson <[FOI #1218296 email]>
Sent: Thursday, January 30, 2025 4:30 PM
To: Oak Academy - Office <Office@oa.weareauthentic.education>
Subject: Re: Freedom of Information request - Managed Print Contract
Dear Oak Academy,
I just wanted to follow up and understand when I should expect a response
to my request please?
Yours faithfully,
Harry Peterson
Dear Shelley,
Thank you for coming back to me. I made a request back on the 20th December. Please see my request below:
Dear Oak Academy,
Please could you populate the following information with regards to your Managed Print Contract at the School:
1.Please state who your supplier is for:
a) MFD's/SFP's -
b) Print room/ reprographics –
2. If your supplier is a re-seller, which manufacturer do you use for:
a) MFD's/SFP's -
b) Print room/ reprographics -
3. Please can you confirm the start and expiry dates for your contracts, including any extension terms for:
a) MFD's/ SFP's –
b) Print room/ reprographics –
4. Please can you confirm the number of devices you have for:
a) MFD's/ SFP's –
b) Print room/ reprographics –
5. Please can you confirm the person and their role who is in charge of the procurement for printing and any managed print contracts?
a) MFD's/SFP's –
b) Print room/ reprographics -
6. Who is in charge of the day to day running of devices from a IT/Tech point of view?
a) MFD's/SFP's –
b) Print room/ reprographics -
7. Does the school have a document management system in place? If so what is the brand? Is the solution on premise, cloud or hybrid approach?
a) Print & Scan Management? Y/N-
b) Brand-
c) On-Premise, cloud or hybrid?
8. Does the school have a secure print management/ follow-me-print system in place? If so, what is the brand? Is the solution on premise, cloud or hybrid approach?
a) secure print management/follow-me-print? Y/N -
b) Brand -
c) On-Premise, cloud or hybrid?
9. Did you procure your existing contract through a public sector framework? If so, please could you confirm which framework for:
a) MFD's/SFPs -
b) Print room/ reprographics -
I would like to thank you for your time and I look forward to hearing from you in due course.
Yours sincerely,
Harry Peterson
Apologies as I didn't see this. I have now forwarded this on to our Trust
Governance team to review.
Kind Regards
Shelley
Shelley Morris
HR Academy Lead & Wellbeing Champion
Oak Academy
T 01202 022099
D ext 6059
E [1]shelley.morris@oa.weareauthentic.education
If you have received this email outside of your normal working/office
hours, there is no expectation that you will respond before you are next
at work. It will have been sent because it fits with my working pattern.
What is important is that we all maintain a healthy work-life balance.
High Expectations lead to High Achievers
Authentic Education Registered Office: Evering Avenue, Poole, Dorset, BH12
4JG. Registered in England & Wales. Registered Company No. 07977940
This email and any attachment to it are confidential, intended for the
recipient only and should not be used without the permission of Authentic
Education. Unless you are the intended recipient, you may not use, copy or
disclose either the message or any information contained in the message.
If you are not the intended recipient, you should delete this email and
any copies and notify the sender immediately. Authentic Education cannot
accept liability for any damage sustained as a result of software viruses.
You should ensure that it is virus free before opening it.
Think before you print!
══════════════════════════════════════════════════════════════════════════
From: Harry Peterson <[FOI #1218296 email]>
Sent: Friday, January 31, 2025 9:35 AM
To: Shelley.Morris <Shelley.Morris@oa.weareauthentic.education>
Subject: Re: Freedom of Information request - Managed Print Contract
Dear Shelley,
Thank you for coming back to me. I made a request back on the 20th
December. Please see my request below:
Dear Oak Academy,
Please could you populate the following information with regards to your
Managed Print Contract at the School:
1.Please state who your supplier is for:
a) MFD's/SFP's -
b) Print room/ reprographics –
2. If your supplier is a re-seller, which manufacturer do you use for:
a) MFD's/SFP's -
b) Print room/ reprographics -
3. Please can you confirm the start and expiry dates for your contracts,
including any extension terms for:
a) MFD's/ SFP's –
b) Print room/ reprographics –
4. Please can you confirm the number of devices you have for:
a) MFD's/ SFP's –
b) Print room/ reprographics –
5. Please can you confirm the person and their role who is in charge of
the procurement for printing and any managed print contracts?
a) MFD's/SFP's –
b) Print room/ reprographics -
6. Who is in charge of the day to day running of devices from a IT/Tech
point of view?
a) MFD's/SFP's –
b) Print room/ reprographics -
7. Does the school have a document management system in place? If so what
is the brand? Is the solution on premise, cloud or hybrid approach?
a) Print & Scan Management? Y/N-
b) Brand-
c) On-Premise, cloud or hybrid?
8. Does the school have a secure print management/ follow-me-print system
in place? If so, what is the brand? Is the solution on premise, cloud or
hybrid approach?
a) secure print management/follow-me-print? Y/N -
b) Brand -
c) On-Premise, cloud or hybrid?
9. Did you procure your existing contract through a public sector
framework? If so, please could you confirm which framework for:
a) MFD's/SFPs -
b) Print room/ reprographics -
I would like to thank you for your time and I look forward to hearing from
you in due course.
Yours sincerely,
Harry Peterson
Dear Harry,
I have been passed your Freedom of Information request by Oak Academy
which I received on 31 January 2025 regarding the academy’s managed print
contract.
I can update you that the information you have requested is commercially
sensitive and is therefore exempt from release under Section 43 of the
Freedom of Information Act.
Section 43 exempts information, which if disclosed, would be likely to
prejudice the commercial interests of any person. It protects not only the
commercial interests of third parties but also the commercial interests of
the academy and trust. It is intended to protect the ability of a public
authority to obtain goods or services on the best possible commercial
terms and to protect the legitimate commercial interests of its suppliers.
The information you seek falls into this
category. [1]http://foiwiki.com/foiwiki/index.php.FOI...
If you require any further information please do contact me via return
email and I will be happy to assist,
Kind regards,
Verna Mills
DPO and Head of Governance and Compliance at Authentic Education Group.
AE - Email Signature Elements-01
Verna Mills
═══════════════════════════════════════
AE_EmailSignatureLogo_NEW.png [2]www.weareauthentic.education
[3]verna.mills@weareauthentic.education
[4]AE - Email Signature Elements-03 [5]AE - Email Signature
Elements-04 [6]AE - Email Signature Elements-05 [7]AE - Email
Signature Elements-06 [8]AE - Email Signature Elements-07
════════════════════════════════════════════════════════════════════════
From: Harry Peterson <[9][FOI #1218296 email]>
Sent: Friday, January 31, 2025 9:35 AM
To: Shelley.Morris <[10]Shelley.Morris@oa.weareauthentic.education>
Subject: Re: Freedom of Information request - Managed Print Contract
Dear Shelley,
Thank you for coming back to me. I made a request back on the 20th
December. Please see my request below:
Dear Oak Academy,
Please could you populate the following information with regards to your
Managed Print Contract at the School:
1.Please state who your supplier is for:
a) MFD's/SFP's -
b) Print room/ reprographics –
2. If your supplier is a re-seller, which manufacturer do you use for:
a) MFD's/SFP's -
b) Print room/ reprographics -
3. Please can you confirm the start and expiry dates for your contracts,
including any extension terms for:
a) MFD's/ SFP's –
b) Print room/ reprographics –
4. Please can you confirm the number of devices you have for:
a) MFD's/ SFP's –
b) Print room/ reprographics –
5. Please can you confirm the person and their role who is in charge of
the procurement for printing and any managed print contracts?
a) MFD's/SFP's –
b) Print room/ reprographics -
6. Who is in charge of the day to day running of devices from a IT/Tech
point of view?
a) MFD's/SFP's –
b) Print room/ reprographics -
7. Does the school have a document management system in place? If so what
is the brand? Is the solution on premise, cloud or hybrid approach?
a) Print & Scan Management? Y/N-
b) Brand-
c) On-Premise, cloud or hybrid?
8. Does the school have a secure print management/ follow-me-print system
in place? If so, what is the brand? Is the solution on premise, cloud or
hybrid approach?
a) secure print management/follow-me-print? Y/N -
b) Brand -
c) On-Premise, cloud or hybrid?
9. Did you procure your existing contract through a public sector
framework? If so, please could you confirm which framework for:
a) MFD's/SFPs -
b) Print room/ reprographics -
I would like to thank you for your time and I look forward to hearing from
you in due course.
Yours sincerely,
Harry Peterson
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