Malicious email volume

The request was refused by Royal Botanic Gardens, Kew.

Dear Royal Botanic Gardens, Kew,

Please find below my FOI request regarding malicious emails sent to the department.

The date range for the requests is from 2018 to present day. The data shall include a breakdown by year and by individual departments (e.g. separate departments, agencies, or public bodies within the main government agency), if applicable.

1. How many malicious emails have been successfully blocked?
2. What percentage of malicious emails were opened by staff?
3. What percentage of malicious links in the emails were clicked on by staff?
4. How many ransomware attacks were blocked by the department?
5. How many ransomware attacks were successful?

Yours faithfully,
Rebecca Moody

Info, Royal Botanic Gardens, Kew

Thank you for your email.

We aim to respond to general queries submitted by email within one to
three working days.

However, if you are submitting a request for information under the Freedom
of Information Act 2000 or the Environmental Information Regulations 2004,
your email will be forwarded to the relevant department and you will
receive a further acknowledgment from them. These requests will usually be
dealt with within 20 working days.

Any personal data that you have submitted to us* will be used only for the
purposes of dealing with and responding to your enquiry.  Please take time
to read our [1]Privacy policy which explains what data we collect and why,
how we use it and other information relevant to the protection of your
data including your rights.  If you have any queries about how your data
is used you can contact Kew’s Data Protection Manager and Data Protection
Officer by email on [2][email address]

If you have an enquiry about lost property or booking an electric mobility
scooter, please call the Kew Constabulary on 0208 332 5121.

You can find general information about a forthcoming visit to Kew Gardens
on the Kew website
at [3]http://www.kew.org/visit-kew-gardens/pla...
by calling the recorded information line 0208 332 5655.

We value your enquiry and thank you for your patience.

The Customer Information Team

Royal Botanic Gardens, Kew

*’We/us’ refers to the Royal Botanic Gardens, Kew, its wholly owned
trading subsidiary RBG Kew Enterprises Limited and Kew’s charitable
Foundation (responsible for legacies)

 

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Lauren Sherlock, Royal Botanic Gardens, Kew

1 Attachment

Dear Rebecca,

 

Your information request

 

Thank you for your request for information, which we received on
11^th November 2021. Your request is being considered under the Freedom of
Information Act 2000 and will receive a response within 20 working days. 

 

The Freedom of Information Act 2000 defines a number of exemptions and
exceptions that may restrict the release of the requested information. If
we are unable to provide you with the information requested we will notify
you of this together with the reason(s) why and details of how you may
appeal (if appropriate).

 

Further information on the Act is available through the Information
Commissioner at [1]www.ico.org.uk.  

 

Your privacy

 

We will use your personal data to process your request for information. We
require your personal data to comply with the Freedom of Information Act
2000 and the Environmental Information Regulations 2004.  Your information
will be retained for 2 years and then securely disposed.  Further
information on your privacy and rights is available on our website
at [2]www.kew.org/privacy.   

 

Kind regards,

 

Lauren

 

 

Lauren Sherlock CIPP/E (she/her)

Data Protection Manager

Royal Botanic Gardens, Kew,

Richmond, Surrey TW9 3AE

[3][email address]

[4][email address]

 

 

 

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Tad Moszumanski, Royal Botanic Gardens, Kew

1 Attachment

Dear Rebecca,

 

Please find attached our response to your recent request.

 

Your sincerely,

 

Tad.

 

ENC.

 

Tad Moszumanski BSc, MSc, MBCS

Head of IT Service Management, Compliance & Security

Information Technology

Royal Botanic Gardens, Kew

TW9 3AE

 

From: Rebecca Moody <[1][FOI #805959 email]>
Date: 8:15 PM 11 Nov 2021
To: FOI requests at Royal Botanic Gardens, Kew <[2][Royal Botanic Gardens, Kew request email]>
Subject: Freedom of Information request - Malicious email volume
CAUTION: This email originated from outside the organisation. Do not click
links or open attachments unless you recognise the sender and know the
content is safe.

Dear Royal Botanic Gardens, Kew,

Please find below my FOI request regarding malicious emails sent to the
department.

The date range for the requests is from 2018 to present day. The data
shall include a breakdown by year and by individual departments (e.g.
separate departments, agencies, or public bodies within the main
government agency), if applicable.

1. How many malicious emails have been successfully blocked?
2. What percentage of malicious emails were opened by staff?
3. What percentage of malicious links in the emails were clicked on by
staff?
4. How many ransomware attacks were blocked by the department?
5. How many ransomware attacks were successful?

Yours faithfully,
Rebecca Moody

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