Malicious email volume

The request was refused by Financial Ombudsman Service Limited.

Dear Financial Ombudsman Service Limited,

Please find below my FOI request regarding malicious emails sent to the department.

The date range for the requests is from 2018 to present day. The data shall include a breakdown by year and by individual departments (e.g. separate departments, agencies, or public bodies within the main government agency), if applicable.

1. How many malicious emails have been successfully blocked?
2. What percentage of malicious emails were opened by staff?
3. What percentage of malicious links in the emails were clicked on by staff?
4. How many ransomware attacks were blocked by the department?
5. How many ransomware attacks were successful?

Yours faithfully,
Rebecca Moody

DataProtection, Financial Ombudsman Service Limited

Dear Rebecca Moody,

 

Thank you for requesting information under the Freedom of Information Act
2000. We’ll respond as soon as we’re able to and by 9 December 2021.

 

Yours sincerely

 

Matt Leathers | Senior Data Protection and Freedom of Information
Coordinator
Financial Ombudsman Service| Exchange Tower | London | E14 9SR

 

--------------------------------------------------------------------------

This email is covered by our [1]email disclaimer.

This email was sent from Financial Ombudsman Service Ltd. Registered in
England and Wales. Registered Number: 3725015. Registered Office: Exchange
Tower, London, E14 9SR, United Kingdom.

--------------------------------------------------------------------------

References

Visible links
1. https://www.financial-ombudsman.org.uk/f...

DataProtection, Financial Ombudsman Service Limited

1 Attachment

Dear Rebecca Moody,

 

Thank you for your recent Freedom of Information request.

 

Please accept our appologies for the delay and thank you for your patience
and understanding.

 

See attached our response.

 

Kind regards,

 

Kevin Gauchan | Data Protection and Freedom of Information Adviser

Financial Ombudsman Service | Exchange Tower, London, E14 9SR

 

From: Shared_IT_Data Protection
Sent: 16 November 2021 10:35
To: 'Rebecca Moody' <[FOI #805752 email]>
Cc: Shared_IT_Data Protection <[email address]>
Subject: Your Freedom of Information request - FOI 4649

 

Dear Rebecca Moody,

 

Thank you for requesting information under the Freedom of Information Act
2000. We’ll respond as soon as we’re able to and by 9 December 2021.

 

Yours sincerely

 

Matt Leathers | Senior Data Protection and Freedom of Information
Coordinator
Financial Ombudsman Service| Exchange Tower | London | E14 9SR

 

--------------------------------------------------------------------------

This email is covered by our [1]email disclaimer.

This email was sent from Financial Ombudsman Service Ltd. Registered in
England and Wales. Registered Number: 3725015. Registered Office: Exchange
Tower, London, E14 9SR, United Kingdom.

--------------------------------------------------------------------------

References

Visible links
1. https://www.financial-ombudsman.org.uk/f...