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Making complaints against PHSO staff

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Dear Parliamentary and Health Service Ombudsman,

Please provide information regarding the following:

1. Procedure for making a complaint against PHSO staff (which could include dissatisfaction about their conduct, impartiality, or decision making skills).

2. Procedure for making a complaint about an investigation procedure (specifically the procedures involved in the investigation, NOT regarding the outcome or final decision).

3. Time limitation for making a complaint against PHSO staff (as in 1.)

4. Time limitation for making a complaint about an investigation procedure (as in 2.)

Yours faithfully,

cathy dunne

informationrights@ombudsman.org.uk, Parliamentary and Health Service Ombudsman


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InformationRights, Parliamentary and Health Service Ombudsman

3 Attachments

Dear Cathy Dunn,

 

Re: Your Information Request - FDN-275042

 

Thank you for your email of 5 February 2018. I am writing to acknowledge
receipt of your request for information held by the Parliamentary and
Health Service Ombudsman (PHSO).

 

In accordance with the statutory timeframe set out in the Freedom of
Information Act 2000, a response will be sent to you by 5 March 2018. This
is 20 working days from the date of your initial request to us.

 

You have requested the following information:

 

‘Please provide information regarding the following:

 

1.    Procedure for making a  complaint against PHSO staff (which could
include dissatisfaction about their conduct, impartiality, or decision
making skills).

 

2.    Procedure for making a complaint about an investigation procedure
(specifically the procedures involved in the investigation, NOT regarding
the outcome or final decision).

 

3.    Time limitation for making a complaint against PHSO staff (as in 1.)

 

4.    Time limitation for making a complaint about an investigation
procedure (as in 2.)’

 

If you have any questions about your information request in the meantime
please do not hesitate to contact us at
[1][Parliamentary and Health Service Ombudsman request email] Please remember to quote the above
reference.

 

Yours sincerely,

 

Freedom Of Information/Data Protection Team

Parliamentary and Health Service Ombudsman

E: [2][Parliamentary and Health Service Ombudsman request email]

W: [3]www.ombudsman.org.uk

 

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