Dear Wirral Metropolitan Borough Council,
Please tell me who holds the maintenance contract for Wirrals CCTV system and could you please supply the procedure for reporting faults in relation to the CCTV system.
Dear Mr Edwards
Thank you for your recent request made under the Freedom of Information Act.
Wirral Borough Council do not have a contract for the routine maintenance of the authority's CCTV cameras, however there is a contract in place for ad hoc repairs and replacements. This contract is currently held by Quadrant Security Group after a tendering process.
Details of the contract can be found on The Chest at the link below
Faults are reported either by Joint Merseyside Police and MF&RS Control Room, Bridle Road, Bootle, or by the Council's Urban Traffic Control (UTC) service in the Cheshire Lines Building. These faults are reported to the Council Control Room. UTC check with BT to ascertain whether the issue is a line fault, and, if not, inform Quadrant of any necessary repairs. UTC then inform the Council Control Room of the outcome.
I hope this information is of interest to you.
Information Management Officer
Legal & Democratic Services
Transformation & Resources Department
Wallasey Town Hall
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