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Maintenance and Future Development of Durham County Council's Existing Mitel Telephony System

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Dear FOI Team,

I would be most grateful if you would provide me, under the Freedom of Information Act, details in respect to the contract below.

Maintenance and Future Development of Durham County Council's Existing Mitel Telephony System:
https://www.contractsfinder.service.gov....

The details we require are:
• What are the contractual performance KPI's for this contract?
• Suppliers who applied for inclusion on each framework/contract and were successful & not successful at the PQQ & ITT stages
• Actual spend on this contract/framework (and any sub lots), from the start of the contract to the current date
• Start date & duration of framework/contract?
• Could you please provide a copy of the service/product specification given to all bidders for when this contract was last advertised?
• Is there an extension clause in the framework(s)/contract(s) and, if so, the duration of the extension?
• Has a decision been made yet on whether the framework(s)/contract(s) are being either extended or renewed?
• Who is the senior officer (outside of procurement) responsible for this contract?

Thank you for your help.
Britannic

Durham County Council

Dear Britanic
 
Request for Information
 
 
Thank you for your request received on 23 October 2024. This
correspondence is our acknowledgement of your request. Please note the
reference number and refer to it in any future correspondence.

Depending on the type of request, it will be handled under the Freedom of
Information Act 2000, the Environmental Information Regulations 2004, or
the Data Protection Act (DPA).

For Freedom of Information Act 2000 or Environmental Information
Regulations 2004, the statutory deadline is 20 working days. However, in
some cases, for Environmental Information Regulations 2004 the deadline
may be extended to 40 working days. If this is the case, we will write to
explain that to you.

For the DPA, the statutory deadline is one month. However, in some cases
the deadline can be extended. If this is the case, we will write to you
and explain why we are extending the deadline.

If you combine a FOI/EIR request with a DPA request, we will log each as a
separate request.

If we hold this information, we will let you know and in most cases supply
it to you.  You may request a particular format for receiving the
information and we will do our best to accommodate. In most cases, we will
respond by email or letter in 12 point Arial font.  If you have a
particular need to receive the material in a different format, please let
us know.

If you make a DPA request electronically, we will respond electronically.

In some cases, the information you request will be exempt from disclosure.
What this means is that the legislation allows the Council to refuse to
provide the information. Where this occurs, we will tell you the reasons
why and we will explain how to appeal that decision.

If your request refers to a third party, then they may be consulted about
disclosing the information before we decide whether to release the
information to you.  For example, if someone asks about a contract with a
supplier, we will contact the supplier to consider their views about
disclosing the information.

In some cases, we may require a payment to cover photocopying, postage, or
other production costs on requests that require large amounts of
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provide the information in electronic formats if possible.  If a payment
is required, it must be provided before we can send you the information. 
If a payment is required, the 20 working day time limit for responses is
suspended until the payment is received.

We may also need to contact you to clarify your request. We are obliged to
do this under s.16 of the FOIA, which refers to the duty to provide advice
and assistance to applicants. When we ask to clarify your request, the 20
working day countdown stops until we hear back from you. If you have not
contacted us about the request within 30 calendar days, we will close it.

Please note that your request and our response may be put on the Council’s
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Please note that we set a read receipt on the emails we send relating to
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SOURCE="STANDARD PARAGRAPH" ATTRIBUTE="Durham contact details" 
Further information is also available from the Information Commissioner
at:
 
Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
 
Telephone: 0303 123 1113 
Fax: 01625 524 510
Email: [email address]
www.ico.org.uk
 
Yours faithfully
The Information Management Team
 
NOTE: Please do not edit the subject line when replying to this email.
 
Durham County Council
This email contains proprietary confidential information some or all of
which may be legally privileged and/or subject to the provisions of
privacy legislation. It is intended solely for the addressee.
If you are not the intended recipient, an addressing or transmission error
has misdirected this e-mail; you must not use, disclose, copy, print or
disseminate the information contained within this e-mail. Please notify
the author immediately by replying to this email.
Any views expressed in this email are those of the individual sender,
except where the sender specifically states these to be the views of
Durham County Council
This email has been scanned for all viruses and all reasonable precautions
have been taken to ensure that no viruses are present. Durham County
Council cannot accept responsibility for any loss or damage arising from
the use of this email or attachments.

Durham County Council

2 Attachments

Dear Britannic
 
Thank you for your request for information received on 23 October 2024.
 
Please find attached our response to your request.
 
Yours faithfully
 
Data & Info Rights Officer
Information Governance team
03000 260000
[email address]
 
 
NOTE: Please do not edit the subject line when replying to this email.
 
Durham County Council
This email contains proprietary confidential information some or all of
which may be legally privileged and/or subject to the provisions of
privacy legislation. It is intended solely for the addressee.
If you are not the intended recipient, an addressing or transmission error
has misdirected this e-mail; you must not use, disclose, copy, print or
disseminate the information contained within this e-mail. Please notify
the author immediately by replying to this email.
Any views expressed in this email are those of the individual sender,
except where the sender specifically states these to be the views of
Durham County Council
This email has been scanned for all viruses and all reasonable precautions
have been taken to ensure that no viruses are present. Durham County
Council cannot accept responsibility for any loss or damage arising from
the use of this email or attachments.

We don't know whether the most recent response to this request contains information or not – if you are Harriet Sharp please sign in and let everyone know.