Dear Department for Work and Pensions,

This Freedom of Information (FoI) request is related to my previous FoI request: FoI 2020/09355 and its attachment “Spotlight on Claims by phone”.

In the Introduction of “Spotlight on: Claims by phone”, the last sentence states: “If a claimant does not satisfy the above circumstances but insists on making a claim by phone, they must be allowed to do so”.

Please provide me with any recorded information held by the DWP, including all guidance issued to DWP staff, detailing how a Claimant Commitment is accepted and kept up to date where a claimant declines to switch from a phone to an online claim and declines to use the online service or journal while they are in receipt of Universal Credit and attending a Jobcentre on a regular basis, i.e. fortnightly or weekly.

Yours faithfully,

Theodore Allan

DWP freedom-of-information-requests, Department for Work and Pensions

This is an automated confirmation that your request for information has
been accepted by the DWP FoI mailbox.
By the next working day your request will be forwarded to the relevant
information owner within the Department who will respond to you direct. 
If your email is a Freedom of Information request you can normally
expect a response within 20 working days.
Email FOI responses will be issued from [1][email address]
We recommend that you add this address to your email contacts otherwise
the response may be treated as Spam or Junk mail.  
Should you have any further queries in connection with this request do
please contact us.

show quoted sections


Visible links
1. mailto:[email address]
2. on behalf of DWP Policy Group Freedom of Information, Department for Work and Pensions

3 Attachments

Dear Theodore Allan,

I am writing in response to your request for information, received 6th

Yours sincerely,

DWP Central FoI Team