Dear Telford and Wrekin Council,

1. Does the Council manage its own incoming mail or is this service outsourced?
2. If outsourced who is the current provider, when did the contract start and what is the contract term?
a. Was this contract awarded via any Frameworks e.g. CCS RM1063?
b. What is the cost of the incoming mail service within the Council?
3. Is any of the incoming mail scanned or is it physically transported across the Council?
a. What is the volume of incoming mail per day/week/month received by the Council?
b. Is the scanning linked to any Document Management systems?
c. If so can you confirm which ones are used within the Council?
4. If the service is provided in house how many staff are involved in:
a. Sorting the incoming mail
b. Distributing incoming mail
9. How is your returned mail processed?
10. What is your average number of daily returned mail items?
11. Does the Council currently scan documents at department level?
12. Please outline which departments and average daily volumes.
b. Is there a standard within the Council?
11. Are there any special stationary types used?
12. Do you use pre-printed inserts
13. Does the council scan records?
14. If yes could you please supply daily volumes of record scanning?
15. Can you please provide the contact details of the Councils IT Director?
a. If the IT Director is not responsible for Digital Transformation, please supply contact details of the person(s) who are.
16. Can you please provide the contact details of the Council’s Business Transformation Officer?
17. Could you please supply org chart?

Yours faithfully,

Daniel Stonard

Telford and Wrekin Council

Dear Mr Stonard

Freedom of Information Act (FOIA) 2000 Acknowledgement -TWC-46815

Thank you for your request for information received by us on 28 September
2017 asking for the following:

1. Does the Council manage its own incoming mail or is this service
outsourced?

2. If outsourced who is the current provider, when did the contract start
and what is the contract term?

a. Was this contract awarded via any Frameworks e.g. CCS RM1063?

b. What is the cost of the incoming mail service within the Council?

3. Is any of the incoming mail scanned or is it physically transported
across the Council?

a. What is the volume of incoming mail per day/week/month received by the
Council?

b. Is the scanning linked to any Document Management systems?

c. If so can you confirm which ones are used within the Council?

4. If the service is provided in house how many staff are involved in:

a. Sorting the incoming mail

b. Distributing incoming mail

9. How is your returned mail processed?

10. What is your average number of daily returned mail items?

11. Does the Council currently scan documents at department level?

12. Please outline which departments and average daily volumes.

b. Is there a standard within the Council?

11. Are there any special stationary types used?

12. Do you use pre-printed inserts

13. Does the council scan records?

14. If yes could you please supply daily volumes of record scanning?

15. Can you please provide the contact details of the Councils IT
Director?

a. If the IT Director is not responsible for Digital Transformation,
please supply contact details of the person(s) who are.

16. Can you please provide the contact details of the Council’s Business
Transformation Officer?

17. Could you please supply org chart?

The Freedom of Information Act requires us to provide this information to
you within 20 working days of receiving your request. Therefore we will
aim to respond to you by the 26 October 2017

However, if the information you request is subject to an exemption which
prevents us from releasing it, as defined by the Act, we will issue you
with a Refusal Notice together with your rights of appeal.  

There are circumstances where a fee may be payable by you to cover
administration costs (e.g. printing, copying, postage and packaging). If
this applies to your request we will issue you with a ‘Fees Notice’
requesting payment. The fee must be paid before the information requested
is processed and released. The 20 working day time limit for responding
to your request will be suspended until payment is received.

In the meantime, if you have any queries please do not hesitate to contact
us, quoting the above reference number.

Yours sincerely

Sarah Daffern

Audit & Governance

 

Telford and Wrekin Council

1 Attachment

Dear Mr Stonard

Freedom of information request Reference TWC-46815

Please find attached your response

Kind Regards

Audit & Governance

Telford & Wrekin Council, Governance, Procurement & Commissioning, Darby
House, Lawn Central, Town Centre, Telford, TF3 4JA

 

e-mail: [Telford and Wrekin Council request email]

 

 

 

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