Mailroom & Records Management Overview

The request was partially successful.

Dear Sandwell Metropolitan Borough Council,

1. Does the Council manage its own incoming mail or is this service outsourced?
2. If outsourced who is the current provider, when did the contract start and what is the contract term?
a. Was this contract awarded via any Frameworks e.g. CCS RM1063?
b. What is the cost of the incoming mail service within the Council?
3. Is any of the incoming mail scanned or is it physically transported across the Council?
a. What is the volume of incoming mail per day/week/month received by the Council?
b. Is the scanning linked to any Document Management systems?
c. If so can you confirm which ones are used within the Council?
4. If the service is provided in house how many staff are involved in:
a. Sorting the incoming mail
b. Distributing incoming mail
9. How is your returned mail processed?
10. What is your average number of daily returned mail items?
11. Does the Council currently scan documents at department level?
12. Please outline which departments and average daily volumes.
b. Is there a standard within the Council?
11. Are there any special stationary types used?
12. Do you use pre-printed inserts
13. Does the council scan records?
14. If yes could you please supply daily volumes of record scanning?
15. Can you please provide the contact details of the Councils IT Director?
a. If the IT Director is not responsible for Digital Transformation, please supply contact details of the person(s) who are.
16. Can you please provide the contact details of the Council’s Business Transformation Officer?
17. Could you please supply org chart?

Yours faithfully,

Daniel Stonard

Sandwell MBC, Sandwell Metropolitan Borough Council

Mr Daniel Stonard
 
 
Your request for information has been passed to an investigating officer.
 
Your reference is FS-Case-59419966
 
 
Thank you
 
Sandwell MBC

Dear Sandwell Metropolitan Borough Council,

Please review the FOI request and respond accordingly.

Yours faithfully,

Daniel Stonard

Sandwell MBC, Sandwell Metropolitan Borough Council

Mr Daniel Stonard
 
 
Your request for information has been passed to an investigating officer.
 
Your reference is FS-Case-64992613
 
 
Thank you
 
Sandwell MBC

Sandwell MBC, Sandwell Metropolitan Borough Council

1 Attachment

Dear Mr Daniel Stonard,
 
Information Request - FS-Case-59419966
 
Thank you for your Freedom of Information request. In response to your
request I can confirm the following:
 
 
See attached
 
 
If you are dissatisfied with the handling of your request, you have the
right to ask for an internal review. Internal review requests should be
submitted within two months of the date of receipt of the response to your
request, and should be addressed to:
 
Information Management Unit
Sandwell Council House
Freeth Street
Oldbury
West Midlands
B69 3DE
 
Email – [Sandwell Council request email]
 
If you are not content with the outcome of an internal review, you have
the right to apply directly to the Information Commissioner for a
decision. The Information Commissioner can be contacted at:
 
Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire SK9 5AF
 
Please remember to quote the reference number above in any future
communications.
 
Yours sincerely
 
Sandwell MBC

Info Management, Sandwell Metropolitan Borough Council

1 Attachment

Good Afternoon Mr Stonard

 

Please accept our apologies for the delay in you receiving a response to
your Freedom of Information request. It appears that due to an issue with
our system the response had not been sent out. You should have now
received our full response to your request for information. If you have
any further queries please contact [1][Sandwell Council request email]

 

Kind Regards

Information Management Unit

 

[2]Legal & Governance Services col

 

Sandwell Council

Oldbury

West Midlands

B69 3DE

W: [3]www.sandwell.gov.uk

E: [4][Sandwell Council request email]

 

 

References

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