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Mailroom & Records Management Overview

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Dear Northampton Borough Council,

1. Does the Council manage its own incoming mail or is this service outsourced?
2. If outsourced who is the current provider, when did the contract start and what is the contract term?
a. Was this contract awarded via any Frameworks e.g. CCS RM1063?
b. What is the cost of the incoming mail service within the Council?
3. Is any of the incoming mail scanned or is it physically transported across the Council?
a. What is the volume of incoming mail per day/week/month received by the Council?
b. Is the scanning linked to any Document Management systems?
c. If so can you confirm which ones are used within the Council?
4. If the service is provided in house how many staff are involved in:
a. Sorting the incoming mail
b. Distributing incoming mail
9. How is your returned mail processed?
10. What is your average number of daily returned mail items?
11. Does the Council currently scan documents at department level?
12. Please outline which departments and average daily volumes.
b. Is there a standard within the Council?
11. Are there any special stationary types used?
12. Do you use pre-printed inserts
13. Does the council scan records?
14. If yes could you please supply daily volumes of record scanning?
15. Can you please provide the contact details of the Councils IT Director?
a. If the IT Director is not responsible for Digital Transformation, please supply contact details of the person(s) who are.
16. Can you please provide the contact details of the Council’s Business Transformation Officer?
17. Could you please supply org chart?

Yours faithfully,

Daniel Stonard

Requests, Northampton Borough Council

Please accept this response as acknowledgement that your request has been received by the Council. Under the Freedom of Information Act 2000 and the Environmental Information Regulations 2004 the Council has 20 working days in which to respond to your request. Under the Data Protection Act 1998 the Council has 40 days in which to respond to your request.

If you require any further information regarding this request please see contact details below.

Information Governance, The Guildhall, Northampton, NN1 1DE. Tel 01604 838536/837409. Fax No 01604 837057

Please note that the contents of this e-mail, including any attachments thereto, may contain information which is confidential or privileged, and which is solely for the use of the recipient named above. The information contained in this e-mail, and in your reply, may be subject to disclosure under the Freedom of Information Act 2000 or other legislation, and its confidentiality cannot be guaranteed. If you are not the intended recipient, please be aware that any disclosure, copying, distribution or use of the contents of this e-mail is strictly prohibited.

Northampton Borough Council, The Guildhall, Northampton, United Kingdom, NN1 1DE
+44 (0)300 330 7000
www.northampton.gov.uk

Requests, Northampton Borough Council

1 Attachment

Good afternoon Mr Stonard

Please find attached the Council's response to your recent FOI request.

With kind regards

Stephanie Everitt
Legal Assistant
Borough Secretary's Department
Northampton Borough Council
Guildhall
Northampton
NN1 1DE 
01604 83 8841

Please note that the contents of this e-mail, including any attachments thereto, may contain information which is confidential or privileged, and which is solely for the use of the recipient named above. The information contained in this e-mail, and in your reply, may be subject to disclosure under the Freedom of Information Act 2000 or other legislation, and its confidentiality cannot be guaranteed. If you are not the intended recipient, please be aware that any disclosure, copying, distribution or use of the contents of this e-mail is strictly prohibited.

Northampton Borough Council, The Guildhall, Northampton, United Kingdom, NN1 1DE
+44 (0)300 330 7000
www.northampton.gov.uk

Dear Northampton Borough Council,

Please pass this on to the person who conducts Freedom of Information reviews.

I am writing to request an internal review of Northampton Borough Council's handling of my FOI request 'Mailroom & Records Management Overview'.

This information has been provided by other councils under FOI and the justification for not providing, is wholly unacceptable.

A full history of my FOI request and all correspondence is available on the Internet at this address: https://www.whatdotheyknow.com/request/m...

Yours faithfully,

Daniel Stonard

Requests, Northampton Borough Council

Please accept this response as acknowledgement that your request has been received by the Council. Under the Freedom of Information Act 2000 and the Environmental Information Regulations 2004 the Council has 20 working days in which to respond to your request. Under the Data Protection Act 1998 the Council has 40 days in which to respond to your request.

If you require any further information regarding this request please see contact details below.

Information Governance, The Guildhall, Northampton, NN1 1DE. Tel 01604 838536/837409. Fax No 01604 837057

Please note that the contents of this e-mail, including any attachments thereto, may contain information which is confidential or privileged, and which is solely for the use of the recipient named above. The information contained in this e-mail, and in your reply, may be subject to disclosure under the Freedom of Information Act 2000 or other legislation, and its confidentiality cannot be guaranteed. If you are not the intended recipient, please be aware that any disclosure, copying, distribution or use of the contents of this e-mail is strictly prohibited.

Northampton Borough Council, The Guildhall, Northampton, United Kingdom, NN1 1DE
+44 (0)300 330 7000
www.northampton.gov.uk

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