Robert LLwellyn

Dear Driver and Vehicle Licensing Agency,

Q. In the last year how many complaints have been received by the DVLA regarding the condition in which mail they have sent has arrived at its destination.
Q. Are these complaints categorised in any way

Yours faithfully,

Robert LLwellyn

FOI FOI, Driver and Vehicle Licensing Agency

Dear Mr Llwellyn,

Thank you for your e-mail requesting information. The DVLA are dealing with your request under the terms of The Freedom of Information Act 2000.

Your request has been given reference number: FOIR7570.

You should expect to receive a reply to your request by 7 May 2019.

If you have any further questions or enquiries on this request please quote the reference number.

Thanks & Regards,

David A Morgan
Freedom of Information Team
Data Sharing & Protection Group | Strategy, Policy and Communications Group | C2 | DVLA | Swansea | SA6 7JL
Twitter: @dvlagovuk

We can always spot an untaxed car. Tax it or lose it.
Rydym wastad yn llwyddo i ddod o hyd i gar heb dreth. Trethwch ef neu byddwch yn ei golli.
Go to/Ewch i www.gov.uk/vehicletax

show quoted sections

FOI FOI, Driver and Vehicle Licensing Agency

1 Attachment

Dear Mr Llwellyn,

Please find attached the reply to your request for information FOIR7570.

Thanks & Regards,

David A Morgan
Freedom of Information Team
Data Sharing & Protection Group | Strategy, Policy and Communications Group | C2 | DVLA | Swansea | SA6 7JL
Twitter: @dvlagovuk

We can always spot an untaxed car. Tax it or lose it.
Rydym wastad yn llwyddo i ddod o hyd i gar heb dreth. Trethwch ef neu byddwch yn ei golli.
Go to/Ewch i www.gov.uk/vehicletax

show quoted sections

Mr Clark left an annotation ()

DVLA state: “The Agency does not record complaints under ‘condition of the mail’ or categories of a similar nature.” However, compensation headings of: “damaged docs”, “sent to incorrect address/person”, “lost docs DVLA”, “return docs undelivered by royal mail*”, and “special delivery return envelope not used” have been categorised in data regarding compensation payed 2016-2017.
https://www.whatdotheyknow.com/request/5...