This is an automated response:

Thank you for your email to Highways England.

If you’re reporting a real time issue which requires immediate attention
please call the Customer Contact Centre on 0300 123 5000. 

A map of the roads for which we are responsible can be found here
[1]https://assets.publishing.service.gov.uk....
If the road you’re interested in isn’t on this map it will fall under the
jurisdiction of the local authority.  You can find details of local
authorities using the search facility on the gov.uk website
at: [2]https://www.gov.uk/find-your-local-council

If your email does relate to an issue on Highways England's network it
will be passed to the relevant team within Highways England and they will
respond to you within a maximum of 15 working days.

If you’ve made a request under the Freedom of Information Act we will
respond to you within a maximum of 20 working days. Your request will be
dealt with in line with government guidelines:
[3]https://www.gov.uk/make-a-freedom-of-inf...

Please be advised that emails may be monitored for training and quality
assurance purposes.

To help us improve our service please click [4]here to complete a short
survey.

Kind regards

Highways England Customer Contact Centre.

This email may contain information which is confidential and is intended
only for use of the recipient/s named above. If you are not an intended
recipient, you are hereby notified that any copying, distribution,
disclosure, reliance upon or other use of the contents of this email is
strictly prohibited. If you have received this email in error, please
notify the sender and destroy it.

Highways England Company Limited | General enquiries: 0300 123 5000
|National Traffic Operations Centre, 3 Ridgeway, Quinton Business Park,
Birmingham B32 1AF |
[5]https://www.gov.uk/government/organisati... |
[6][Highways England request email]

Registered in England and Wales no 9346363 | Registered Office: Bridge
House, 1 Walnut Tree Close, Guildford, Surrey GU1 4LZ 

Consider the environment. Please don't print this e-mail unless you really
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References

Visible links
1. https://assets.publishing.service.gov.uk...
2. https://www.gov.uk/find-your-local-council
https://www.gov.uk/find-your-local-council
3. https://www.gov.uk/make-a-freedom-of-inf...
https://www.gov.uk/make-a-freedom-of-inf...
4. https://www.surveymonkey.co.uk/r/HECCC
5. https://www.gov.uk/government/organisati...
6. mailto:[Highways England request email]

Our ref: 19004559

Dear Mr Smith

Thank you for your email dated 20 February 2019 about the maintenance
schedule for the M32. We are very sorry for the delay in responding to
your enquiry.

All Highways England structures are inspected and maintained in accordance
with the Design Manual for Roads and Bridges: Volume 3, Highways
Structures: Inspection and Maintenance. This includes BD 63/17 Inspection
of Highway Structures.

We hope this answers your enquiry. If you have any further queries, please
contact our Customer Contact Centre on 0300 123 5000 or
[Highways England request email]

Kind regards,

Andrew

Administrator South West Performance and Business Services
Highways England | Ash House | Falcon Road, Sowton Ind. Estate | Exeter |
EX2 7LB
Web: [1]http://www.highways.co.uk

This email may contain information which is confidential and is intended
only for use of the recipient/s named above. If you are not an intended
recipient, you are hereby notified that any copying, distribution,
disclosure, reliance upon or other use of the contents of this email is
strictly prohibited. If you have received this email in error, please
notify the sender and destroy it.

Highways England Company Limited | General enquiries: 0300 123 5000
|National Traffic Operations Centre, 3 Ridgeway, Quinton Business Park,
Birmingham B32 1AF |
[2]https://www.gov.uk/government/organisati... |
[3][Highways England request email]

Registered in England and Wales no 9346363 | Registered Office: Bridge
House, 1 Walnut Tree Close, Guildford, Surrey GU1 4LZ 

Consider the environment. Please don't print this e-mail unless you really
need to.

References

Visible links
1. http://www.highways.co.uk/
2. https://www.gov.uk/government/organisati...
3. mailto:[Highways England request email]