Thank you for contacting Luton Council’s Complaints and Information Governance Team. This is to confirm we have received your email.

Comments, Compliments and Complaints about our Service Delivery

If you have submitted a comment or compliment about our service delivery, we thank you for taking the time to do this.

If you have made a complaint about our service delivery, we will respond to you within 15 working days for stage 1 complaints, and within 25 working days for stage 2 complaints in accordance to our complaints process which is available on our website at:
www.luton.gov.uk/Council_government_and_...<https://www.luton.gov.uk/Council_governm...>

Information requests

If you have made a request for information under the Freedom of Information Act 2000 or Environmental Information Regulations 2004, we will respond to your request within 20 working days in accordance with the statutory time frames set out in both Acts.

If you have made a request for personal information held by the Council your request will be processed under the provisions of the Data Protection Act 2018 and will be responded to within one calendar month in accordance with the statutory time frame set out in the Act. We may contact you before this time if we require further clarification or if we need to extend the time required to complete your request.

For subject access requests, we will send any personal information via secure email, unless you instruct us differently. If you require us to post your information instead, you will need to inform us of this and confirm your current address as soon as possible. Or you can come to the Town Hall to collect your information in person.

Service Requests

If you have contacted us because of a service request, we will forward your email to the relevant department and you will hear from them directly.

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Website: www.luton.gov.uk