Dear Mr Wilson

TfL Ref: FOI-1344-2223

Thank you for your request received by Transport for London (TfL) on 2
September 2022.

We will aim to issue a response by 29 September 2022 in accordance with
the Freedom of Information Act 2000 and our information access policy.

We publish a substantial range of information on our website on subjects
including operational performance, contracts, expenditure, journey data,
governance and our financial performance. This includes data which is
frequently asked for in FOI requests or other public queries. Please check
[1]http://www.tfl.gov.uk/corporate/transpar... to see if this helps you.

We will publish anonymised versions of requests and responses on the
[2]www.tfl.gov.uk website. We will not publish your name and we will send
a copy of the response to you before it is published on our website.

In the meantime, if you would like to discuss this matter further, please
do not hesitate to contact me.

Yours sincerely

Eva Hextall

FOI Case Management Team

General Counsel

Transport for London

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Dear Mr Wilson

TfL Ref: FOI-1344-2223

Thank you for your request received by Transport for London (TfL) on 2
September 2022, asking about LU Service Controller level 2 (SCL2) pass
rates.

Your request has been considered in accordance with the requirements of
the Freedom of Information Act and our information access policy.  I can
confirm that we hold the information you require.

Since the 1st January 2017, I would like to know the number of trainees
who have undertaken live service controller(L2) desk training at the
service control centres for each individual line (i.e. after completing
all necessary assessments at Ashfield House).

Of that number, I would like to know how many successfully passed training
and undertook the role of Service Controller(L2) for each individual line.

Please see the information in the table below. However, as some of the
rates contain a small figure (less than ten), disclosure of the
information you have requested could potentially identify specific
individuals within that area. We therefore consider that these figures are
exempt from disclosure under section 40(2) of the FOI Act as disclosure of
these exact figures would be a breach of the first data protection
principle. This information constitutes personal data as defined in
section 2 of the Data Protection Act 1998 (DPA) and was provided in
confidence for monitoring purposes. These individuals would have a
reasonable expectation that the information would not be disclosed in a
manner that would identify any particular person and it would be unfair to
them to do so.

Therefore, what we have done is replace the cells containing the values of
less than ten, with ‘>10’, as we consider that it would not be fair to
provide this data.

Bakerloo Central Hammersmith Jubilee Northern Piccadilly Victoria
Passed
core >10 17 13 >10 12 16 >10
training
Number of
Qualified >10 >10 >10 >10 >10 >10 >10
SCL2s

If this is not the information you are looking for, or if you are unable
to access it for any reason, please do not hesitate to contact me.

Please see the attached information sheet for details of your right to
appeal as well as information on copyright and what to do if you would
like to re-use any of the information we have disclosed.

Yours sincerely

Eva Hextall

FOI Case Management Team

General Counsel

Transport for London

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