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Richard Parnham

Dear South Central Ambulance Service NHS Foundation Trust,

In recent weeks, there have been a number of filmed occurances of ambulances coming up against LTN barriers, notwitstanding the ambulance service's assurances that all of their satnavs have been updated to take account of the barriers. In some cases (i.e. in relation to East Oxford) this required them to drive around for a prolonged period of time. In other situations (i.e. Mayfair Road), crews were forced to carry their equipment down the road, leaving behind their vehicles at the barrier.

I would like to discover the extent to which these problems are being reported internally to SCAS leaders, and how these concerns are being addressed. Therefore, please send me:

a) any guidence notes sent to SCAS staff AND / or third party contracted abulance providers regarding the SCAS's advice regarding LTNs - for example, policy on keys being issued, barriers driven over, the need to ensure satnavs are up-to-date.
b) any internal schedules / audits for ensuring that satnavs are up to date, and include the LTN barrier locations in East Oxford, Cowley, Florence Park etc.
c) details of recent or planned staff forum (or equivalent - i.e. union meetings) where LTNs have / are to be been discussed - including agendas / minutes etc.
d) any internal working party notes / minutes where LTNs have / are to be been discuss.
e) any draft text on the SCAS' risk register, which addresss LTN issues.

The time period for my enquiry is 1 April 2022 to today's date.

Yours faithfully,

Richard Parnham

FOI, South Central Ambulance Service NHS Foundation Trust

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Information Governance Team

[1]South Central Ambulance NHS Foundation Trust

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FOI, South Central Ambulance Service NHS Foundation Trust

Good Afternoon,


Thank you for your email.


Please see below, in red, the information we are able to provide in
response to your FOI request.


I hope this information meets your requirements but if you are unhappy
with the way your request for information has been handled, you can
request a review by writing to: Will Hancock, Chief Executive, South
Central Ambulance Service NHS Trust, Units 7 & 8 Talisman Business Centre,
Talisman Road, Bicester, Oxon, OX26 6HR.


If you remain dissatisfied with the handling of your request or complaint,
you have a right to appeal to the Information Commissioner at: The
Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow,
Cheshire, SK9 5AF, Telephone 0303 123 1113. Website 


Kind regards


Information Governance

01869 817670 or 01869 365000 Ext 5407

[2][South Central Ambulance Service NHS Foundation Trust request email]

South Central Ambulance Service NHS Foundation Trust

Unit 7 & 8| Talisman Business Centre| Talisman Road| Bicester|
Oxfordshire| OX26 6HR



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