This is an automated response:

Thank you for your email to Highways England.

If you’re reporting a real time issue which requires immediate attention
please call the Customer Contact Centre on 0300 123 5000.

A map of the roads for which we are responsible can be found here
[1]https://assets.publishing.service.gov.uk....
If the road you’re interested in isn’t on this map it will fall under the
jurisdiction of the local authority. You can find details of local
authorities using the search facility on the gov.uk website at:
[2]https://www.gov.uk/find-your-local-council

If your email does relate to an issue on Highways England's network it
will be passed to the relevant team within Highways England and they will
respond to you within a maximum of 15 working days.

For more information on how we use your data please check our privacy
notice at: [3]https://www.highwaysengland.co.uk/privacy

If you’ve made a request under the Freedom of Information Act we will
respond to you within a maximum of 20 working days. Your request will be
dealt with in line with government guidelines:
[4]https://www.gov.uk/make-a-freedom-of-inf...

Please be advised that emails may be monitored for training and quality
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Kind regards

Highways England Customer Contact Centre

This email may contain information which is confidential and is intended
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strictly prohibited. If you have received this email in error, please
notify the sender and destroy it.

Highways England Company Limited | General enquiries: 0300 123 5000
|National Traffic Operations Centre, 3 Ridgeway, Quinton Business Park,
Birmingham B32 1AF |
[5]https://www.gov.uk/government/organisati... |
[6][Highways England request email]

Registered in England and Wales no 9346363 | Registered Office: Bridge
House, 1 Walnut Tree Close, Guildford, Surrey GU1 4LZ 

Consider the environment. Please don't print this e-mail unless you really
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References

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2. https://www.gov.uk/find-your-local-council
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4. https://www.gov.uk/make-a-freedom-of-inf...
5. https://www.gov.uk/government/organisati...
6. mailto:[Highways England request email]

This is an automated response:

Thank you for your email to Highways England.

If you’re reporting a real time issue which requires immediate attention
please call the Customer Contact Centre on 0300 123 5000.

A map of the roads for which we are responsible can be found here
[1]https://assets.publishing.service.gov.uk....
If the road you’re interested in isn’t on this map it will fall under the
jurisdiction of the local authority. You can find details of local
authorities using the search facility on the gov.uk website at:
[2]https://www.gov.uk/find-your-local-council

If your email does relate to an issue on Highways England's network it
will be passed to the relevant team within Highways England and they will
respond to you within a maximum of 15 working days.

For more information on how we use your data please check our privacy
notice at: [3]https://www.highwaysengland.co.uk/privacy

If you’ve made a request under the Freedom of Information Act we will
respond to you within a maximum of 20 working days. Your request will be
dealt with in line with government guidelines:
[4]https://www.gov.uk/make-a-freedom-of-inf...

Please be advised that emails may be monitored for training and quality
assurance purposes.

Kind regards

Highways England Customer Contact Centre

This email may contain information which is confidential and is intended
only for use of the recipient/s named above. If you are not an intended
recipient, you are hereby notified that any copying, distribution,
disclosure, reliance upon or other use of the contents of this email is
strictly prohibited. If you have received this email in error, please
notify the sender and destroy it.

Highways England Company Limited | General enquiries: 0300 123 5000
|National Traffic Operations Centre, 3 Ridgeway, Quinton Business Park,
Birmingham B32 1AF |
[5]https://www.gov.uk/government/organisati... |
[6][Highways England request email]

Registered in England and Wales no 9346363 | Registered Office: Bridge
House, 1 Walnut Tree Close, Guildford, Surrey GU1 4LZ

Consider the environment. Please don't print this e-mail unless you really
need to.

References

Visible links
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2. https://www.gov.uk/find-your-local-council
3. https://www.highwaysengland.co.uk/privacy
4. https://www.gov.uk/make-a-freedom-of-inf...
5. https://www.gov.uk/government/organisati...
6. file:///tmp/[Highways England request email]

Dear Ms Blake,

I am writing in connection with your request for the Business Case for the
Lower Thames Crossing that you sent to Highways England on the 12 December
2020.

I can confirm that Highways England did receive the request at the time
but unfortunately due to an administrative error at our Customer Contact
Centre (CCC) it was not progressed for further action. It appears that the
reason this happened is that the CCC Advisor has believed that this
request was the same as your request for the Appraisal Summary Table (AST)
request that was received on the same day within an hour of this request
and therefore duplicated it to the AST request on their system and not
forwarded the request on.

Please accept my sincere apologies for this and any inconvenience this
delay may have caused. We have now located your original request with CCC
system and this has been forwarded to the Lower Thames Crossing team for
action and response, and we hope to have a full response to you as soon as
possible.

If you have any queries about this please contact our team. Please
remember to quote reference number 101756 in any future communications.

Kind Regards

Jonathan Drysdale

Freedom of Information Officer (HE)

Information & Technology

Highways England | Piccadilly Gate | Store Street | Manchester | M1 2WD

Web: [1]http://highwaysengland.co.uk

This email may contain information which is confidential and is intended
only for use of the recipient/s named above. If you are not an intended
recipient, you are hereby notified that any copying, distribution,
disclosure, reliance upon or other use of the contents of this email is
strictly prohibited. If you have received this email in error, please
notify the sender and destroy it.

Highways England Company Limited | General enquiries: 0300 123 5000
|National Traffic Operations Centre, 3 Ridgeway, Quinton Business Park,
Birmingham B32 1AF |
[2]https://www.gov.uk/government/organisati... |
[3][Highways England request email]

Registered in England and Wales no 9346363 | Registered Office: Bridge
House, 1 Walnut Tree Close, Guildford, Surrey GU1 4LZ

Consider the environment. Please don't print this e-mail unless you really
need to.

References

Visible links
1. http://highwaysengland.co.uk/
2. https://www.gov.uk/government/organisati...
3. file:///tmp/[Highways England request email]

Dear Ms Blake
 
Please find attached our response to your recent request for information,
as submitted on 12 December 2020.
Kind regards
Tosin Adekunle, Correspondence Officer
Highways England | Woodlands | Manton Lane | Bedford | MK41 7LW
Web: [1]http://www.highways.gov.uk
 
 
 

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