Dear West Sussex County Council,
Please can you advise how much WSCC has paid to date for the LoveWestSussex app, and also how many inbound requests have been received - by year - since launch.
Also, how many requests received via the app have resulted in WSCC taking some form of action - and how many have been closed as not being the responsibility of WSCC.
Dear Darren Roberts
Thank you for your request which has been assigned reference FOI/2156
Freedom of Information request - LoveWestSussex app - costs and use
If you have submitted a request under the Freedom of Information Act
(FOIA) or the Environmental Information Regulations (EIR), we aim to
respond within the statutory timescale of 20 working days, i.e. by or on
12/04/2021. However please be aware that timescales may be extended
following the declaration on 6th January 2021 of a major incident relating
to the Covid pandemic in Sussex
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reply to this email leaving the subject line unchanged.
West Sussex County Council
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Dear Darren Roberts,
Our Ref: FOI/2156
On 11/03/2021 you made the following request for information, which has
been dealt with in accordance with the provisions of the Freedom of
Information Act 2000/Environmental Information Regulations 2004 [select
Costs and usage levels of Love West Sussex app
We have now completed a search for the information which you requested and
confirm that this Authority holds data relevant to your request.
The Response to your request is as follows:
Please can you advise how much WSCC has paid to date for the
LoveWestSussex app, and also how many inbound requests have been received
- by year - since launch.
The table below details how much has been paid for Love West Sussex each
Financial Year 2015-2016 2016-2017 2017-2018 2018-2019 2019-2020 2020-2021
Fee Paid £18480 £13141.12 £13163.76 £13200 £14100 £13132
The table below details total number of enquiries have been received year
Year 2015 2016 2017 2018 2019 2020 2021
LWS Enquiries 3276 15970 16791 25514 20411 24049 4711
*2021 data taken on 9/4/21.
Also, how many requests received via the app have resulted in WSCC taking
some form of action - and how many have been closed as not being the
responsibility of WSCC
I confirm that the authority holds information falling within the
description specified in your request. However, we estimate that the cost
of complying with your request would exceed the appropriate limit. The
appropriate limit has been specified in regulations and for local
authorities it is set at £450. This represents the estimated cost of one
person spending 2 1/2 working days in determining whether the Department
holds the information, and locating, retrieving, and extracting the
information. Under section 12 of the Freedom of Information Act the
Department is not obliged to comply with your request and we will not be
processing your request further.
If you were to make a new request for a narrower category of information,
it may be that we could comply with that request within the appropriate
limit, although I cannot guarantee that this will be the case. You may
wish to ask for assistance in narrowing your request
To provide you figures for those enquiries that “have resulted in WSCC
taking some form of action - and how many have been closed as not being
the responsibility of WSCC”. This will require further reporting and
unfortunately the system do not separate between the two so would require
a manual check of the 110,722 cases.
Taking this number of cases and average handling time per case (2mins), it
would take us approx. 3690 hours to complete this request.
The information supplied to you continues to be protected by the
Copyright, Designs and Patents Act 1988. You are free to use it for your
own purposes, including any non-commercial research you are doing and for
the purposes of news reporting. Any other reuse, for example commercial
publication, would require the permission of the copyright holder. Most
documents supplied by us will be copyright of West Sussex County Council.
Information you receive which is not subject to WSCC continues to be
protected by the copyright of the person, or organisation, from which the
information originated. You must ensure that you gain their permission
before reproducing any third party (non WSCC) information.
If you have any queries about any of this information please contact me
by responding to this email. Please do not amend the Subject line.
If you are unhappy with the way your request has been handled, you may
wish to ask for a review of our decision by responding to this email.
Please do not amend the Subject line.
If you are not content with the outcome of the internal review, you may
apply directly to the Information Commissioner for a decision. Generally,
the ICO cannot make a decision unless you have exhausted our internal
review procedure. The Information Commissioner can be contacted at:
The Information Commissioner's Office,
Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF.
Please remember to quote the reference number above in any future
Annemarie, CI Group FOI, Highways and Transport
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