Lost or Missing Original Post Office Saving Account Application Forms
Dear Sir or Madam,
I am writing under the Freedom of Information Act 2000 to request the number of original missing or lost Post Office Saving account application forms sent via the Post Office to the Post Office Financial Services.
Yours faithfully,
Tom Farrell
Dear Sir or Madam,
My Post Office (PO) Saving Account application form was lost in transit between the PO and the Post Office Financial Services (POFS). I have found out that if after 28 days the application form has not arrived at the POFS they sent out a duplicate. There is no intercommunication between the PO and POFS, no follow up, no tacking carried out. The PO forward the application forms by ordinary mail, as directed by the POFS, that means private and confidential personal and banking details are not kept track of. When asked they are 'too busy' and it is 'logistically impossible' to track individual forms. The PO has the means i.e. special delivery or courier bags for sensitive paperwork, which allow them to be tracked. Why can't this or other similar system be used? The present system is flawed. Fraud is at an all time high. The PO and POFS have a duty of care to ensure my personal and banking details are provided with adequate protection when in transit.
Yours sincerely,
Thomas Farrell
Dear Mr Farrell,
Thank you for your request, under the Freedom of Information Act 2000, for the number of missing or lost Post Office Saving Account application forms.
The information you request is not held by Postcomm. You may wish to contact Post Office Ltd who may be in a position to advise you. They can be contacted using an email form via the following link: http://www.postoffice.co.uk/portal/po/co...
If you are unhappy with the service you have received in relation to your request and wish to make a compliant or request a review of our decision, you should write to Postcomm's Director of Resources, Colin Sharples requesting an internal review. The contact address is the Postal Services Commission, Hercules House, Hercules Road, London, SE1 7DB; email [Postcomm request email].
If you are not content with the outcome of your complaint, you may apply directly to the Information Commissioner for a decision. Generally, the Information Commissioner's Office cannot make a decision unless you have exhausted the complaints procedure provided by Postcomm. The Information Commissioner can be contacted at the Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.
Yours sincerely,
Raj Dhunay
Information Manager
Postcomm - the independent regulator for postal services
Hercules House
6 Hercules Road
London
SE1 7DB
Dear Mr Farrell,
Postcomm do not deal with compalints about Post Office Ltd. May I suggest that you contact Post Office Ltd's Customer Care team at [email address] or write to:
Post Office® Customer Care
FREEPOST
PO Box 740
Barnsley
S73 0ZJ
If you are unhappy with the service you have received in relation to your request and wish to make a compliant or request a review of our decision, you should write to Postcomm's Director of Resources, Colin Sharples requesting an internal review. The contact address is the Postal Services Commission, Hercules House, Hercules Road, London, SE1 7DB; email [Postcomm request email].
If you are not content with the outcome of your complaint, you may apply directly to the Information Commissioner for a decision. Generally, the Information Commissioner's Office cannot make a decision unless you have exhausted the complaints procedure provided by Postcomm. The Information Commissioner can be contacted at the Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.
Yours sincerely,
Raj Dhunay
Information Manager
Postcomm - the independent regulator for postal services Hercules House
6 Hercules Road
London
SE1 7DB
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