Lost Mail

Richard Smith made this Freedom of Information request to Royal Mail Group Limited
This authority is not subject to FOI law, so is not legally obliged to respond (details).
This request has been closed to new correspondence. Contact us if you think it should be reopened.

Response to this request is long overdue. Although not legally required to do so, we would have expected Royal Mail Group Limited to have responded by now (details). You can complain by requesting an internal review.

Dear Royal Mail Group Limited,

What percentage of mail is lost in the post when sent 1st class through royal mail. What is the proceedures you have in place to monitor this, and what are the most common reasons for the loss of mail.

Yours faithfully,

Richard Smith

Royal Mail Group Limited

1 Attachment

Dear Mr Smith,

Re: Freedom of Information Request (Our Ref: DTUP-8TUDZP)

I am writing in response to your email which was received by Royal Mail on
the 30 May 2012.   In order to look into your request we would need you to
clarify the time period for which you require the requested information
concerning lost  items of mail.   Until we have recieved clarification
from you we are unable to progress your request.

If you are unhappy with the service you have received in relation to your
request and wish to make a complaint or request an review of our decision,
you should write to the Head of Information Compliance, Royal Mail Group,
Company Secretary's Office, 100 Victoria Embankment, LONDON, EC4Y 0HQ.  An
internal panel will then review the decision, and you will be advised of
the outcome.

If you are not content with the outcome your complaint, you may apply
directly to the Information Commissioner for a decision. Generally, the
ICO cannot make a decision unless you have exhausted the complaints
procedure provided by Royal Mail Group. The Information Commissioner can
be contacted at:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Telephone: 01625 545 700
[1]www.informationcommissioner.gov.uk

Yours Sincerely

Kate Fearn
Information Rights Officer
Information Rights Team

References

Visible links
1. http://www.informationcommissioner.gov.uk/

Dear Royal Mail Group Limited,

Can you please provide the data over the last 12 month period.

There were also two questions that were time dependant, so these could have been answered in your previous response in any event.

Yours faithfully,

Richard Smith

Royal Mail Group Limited

2 Attachments

Dear Mr Smith,

Please find attached a response to your recent Freedom of Information
Request.

Yours sincerely

Kate Fearn
Company Secretary's Office
Information Rights Officer
[Royal Mail Group request email]

Royal Mail is a trading name of Royal Mail Group Ltd. Registered in
England and Wales.
Registered number 4138203. Registered office at 100 Victoria Embankment,
LONDON, EC4Y 0HQ

Richard Taylor left an annotation ()

I've checked the raw version of the message which is displayed above and there really is any empty attachment included.
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Richard - WhatDoTheyKnow.com volunteer