Andrew Knight

Dear Transport for London,

I would like to request electronic copies of all of the weekly Traffic Circulars produced by London Underground since the beginning of 2010.

Yours faithfully,

Andrew Knight

Transport for London

Dear Mr Knight,

Thanks for taking the time to contact the London Underground Customer
Service Centre. I’m writing to let you know that we’ve received your
enquiry.

We will send you a personalised reply within 10 days. However, if we are
unable to answer your comments within this time, we will keep you updated
about the progress of your case until you receive a full response.

If you do need to contact us about this issue in the meantime, you can
call us on 0845 330 9880, quoting the reference number above. We’re open
7 days a week from 8am to 8pm.

Yours sincerely

Olivia Newell
Customer Service Support Manager

Please ensure that any reply to this message includes the electronic tag
below so it can be routed to the correct department.

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Dear Transport for London,

This request is now overdue. Please can you let me know the reason for this delay.

Yours faithfully,

Andrew Knight

Transport for London

Our ref: 1007029777

Date: 11.08.2010

Dear Mr Knight

Thank you for your email regarding your Freedom of Information request in
relation to Traffic Circulars.

I am sorry for the delay in responding to you whilst we consider the
information you have requested. I am finalising a response to your
request and this will be with you in the next few days.

In the meantime please contact me on 0845 3309880 should you wish to
discuss your request.

Yours sincerely

Shirley Xavier
Customer Service Centre

If you wish to reply directly to this email, please click on the reply
button on your toolbar. Please do not alter or delete the subject line as
this will result in your email not being delivered.

To improve our service we would very much like your feedback and we would
be grateful if you would complete our brief and confidential Customer
Satisfaction Survey. To access the survey [1]click here.

If you wish to contact us with a new or unrelated query or look at our
Frequently Asked Questions, please [2]click here

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Original Text

From: [FOI #40612 email]
To: [email address]
<[email address]>
CC:
Sent: 05.08.10 22:44:47
Subject: Re: Our Ref: 1007029777

Dear Transport for London,

This request is now overdue. Please can you let me know the reason
for this delay.

Yours faithfully,

Andrew Knight

References

Visible links
1. http://surveymonkey.com/s.asp?u=32217545...
2. https://custserv.tfl.gov.uk/icss_csip/re...

Transport for London

Our ref: 1007029777

Date: 17.08.2010

Dear Mr Knight

Thank you for your email dated 4 July requesting information under the
terms of the Freedom of Information Act. I am sorry for the delay in
responding while we considered your request.

I can confirm that we do hold the information you are looking for however
we are not obldiged to supply the information you have requested as it is
subject to the following statutory exemption to the right of access to
Information

Section 38 Health and Safety.

We are applying this exemption because allowing the information contained
in the traffic circulars into the public domain could put at risk the
safety of our customers and staff. Making the information in the traffic
circulars available would give the general public access to information
about our infrastructure and the safety procedures we have in place.
This information could be used to cause disruption to our services, commit
acts of vandalism and compromise the safety of staff and customers.

The use of this exemption is subject to an assessment of the public
interest in relation to the disclosure of the information concerned. We
have carefully carefully the public interest in making these documents
available as we are keen to be as open and transparent about our processes
and procedures as possible.

The information contained in the traffic circulars explain the workings of
the railway and the procedures we have place. We understand the public's
interest in this type of information but any factors for disclosure are
heavily outweighed by the public interest in ensuring that detailed
disclosure of operational processes does not lead to a reduction in the
effectiveness of our safety processes. It is possible to very easily
build up a picture of how decisions are made and the processes we have in
place. Anyone that gains this understanding of LU processes and
procedures could use this information for malicious acts.

Please see the attached information sheet for details of your right to
appeal.

Whilst I am not able to provide you with these specific documents if you
have any questions or other information that would be useful please
contact me on 0845 3309880.

Yours sincerely,

Shirley Xavier
Customer Service Centre

If you wish to reply directly to this email, please click on the reply
button on your toolbar. Please do not alter or delete the subject line as
this will result in your email not being delivered.

To improve our service we would very much like your feedback and we would
be grateful if you would complete our brief and confidential Customer
Satisfaction Survey. To access the survey [1]click here.

If you wish to contact us with a new or unrelated query or look at our
Frequently Asked Questions, please [2]click here

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show quoted sections

Transport for London

Our ref: 1007029777

Date: 17.08.2010

Dear Mr Knight

Thank you for your email dated 4 July requesting information under the
terms of the Freedom of Information Act. I am sorry for the delay in
responding while we considered your request.

I can confirm that we do hold the information you are looking for however
we are not obldiged to supply the information you have requested as it is
subject to the following statutory exemption to the right of access to
Information

Section 38 Health and Safety.

We are applying this exemption because allowing the information contained
in the traffic circulars into the public domain could put at risk the
safety of our customers and staff. Making the information in the traffic
circulars available would give the general public access to information
about our infrastructure and the safety procedures we have in place.
This information could be used to cause disruption to our services, commit
acts of vandalism and compromise the safety of staff and customers.

The use of this exemption is subject to an assessment of the public
interest in relation to the disclosure of the information concerned. We
have carefully carefully the public interest in making these documents
available as we are keen to be as open and transparent about our processes
and procedures as possible.

The information contained in the traffic circulars explain the workings of
the railway and the procedures we have place. We understand the public's
interest in this type of information but any factors for disclosure are
heavily outweighed by the public interest in ensuring that detailed
disclosure of operational processes does not lead to a reduction in the
effectiveness of our safety processes. It is possible to very easily
build up a picture of how decisions are made and the processes we have in
place. Anyone that gains this understanding of LU processes and
procedures could use this information for malicious acts.

Please see the attached information sheet for details of your right to
appeal.

Whilst I am not able to provide you with these specific documents if you
have any questions or other information that would be useful please
contact me on 0845 3309880.

Yours sincerely,

Shirley Xavier
Customer Service Centre

If you wish to reply directly to this email, please click on the reply
button on your toolbar. Please do not alter or delete the subject line as
this will result in your email not being delivered.

To improve our service we would very much like your feedback and we would
be grateful if you would complete our brief and confidential Customer
Satisfaction Survey. To access the survey [1]click here.

If you wish to contact us with a new or unrelated query or look at our
Frequently Asked Questions, please [2]click here

Your right to appeal

If you are dissatisfied with the way TfL has handled your information
request, you can ask us to conduct an internal review of our decision. The
internal review will be conducted by someone who was not involved in the
processing of your original request, in accordance with the complaints
procedure published on our website at www.tfl.gov.uk/foi

Requests for internal review should be addressed to:

Head of Information Access and Compliance

Floor 5, Windsor House

42-50 Victoria Street

London

SW1H 0TL

E-mail: [email address]

Complaints to the Information Commissioner

If, following the internal review, you remain dissatisfied with the way
TfL has handled your request, then you can take your complaint to:

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

A complaint form is available on the Information Commissioner’s Office
website at

[3]www.ico.gov.uk

Copyright

Any copyright in the material provided with this response is owned by TfL
or one of its subsidiary companies unless otherwise stated. The disclosure
of information does not give the person or organisation who receives it an
automatic right to re-use it in a way that would otherwise infringe
copyright (for example, by making copies, publishing it, or issuing copies
to the public). Brief extracts of the material may be reproduced under the
fair dealing provisions of the Copyright, Designs and Patents Act 1998
(sections 29 and 30) for the purposes of research for non-commercial
purposes, private study, criticism, review and news reporting. In respect
of use for criticism, review and news reporting, any reproduction must be
accompanied by an acknowledgement that TfL or one of its subsidiary
companies is the copyright owner.

Re-use

If you would like to re-use the information supplied with this response
please contact TfL using the details provided in the attached letter.
Requests for re-use will be considered in accordance with the Re-use of
Public Sector Information Regulations 2005.

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Dear Transport for London,

Please pass this on to the person who conducts Freedom of Information reviews.

I am writing to request an internal review of Transport for London's handling of my FOI request 'London Underground Traffic Circulars'.

This request was rejected under section 38 - Health and Safety as releasing the information could put at risk the safety of customers and staff.

While I accept that some of the information contained in the Traffic Circulars may genuinely be considered a safety risk, I think it is unlikely that this exemption applies to all of the information. I understand that the Traffic Circulars contain information on a wide range of different topics each week and I would like to request that you consider releasing the Traffic Circulars in part, redacting as necessary any particular sections considered a security risk.

In addition if you do not release all of the Traffic Circulars I would like you to consider only releasing the older ones. While a Traffic Circular from January may have been a safety risk in January, it is likely that now, 6 months later, much of the information is no longer current and therefore no longer a risk to safety.

A full history of my FOI request and all correspondence is available on the Internet at this address:
http://www.whatdotheyknow.com/request/lo...

Yours faithfully,

Andrew Knight

FOI, Transport for London

1 Attachment

24 August 2010

Our ref: IRV-052-1011

Dear Mr Knight

Thank you for your email of 17 August 2010 in which you requested an internal review of TfL's response to your FOI request for LU's Traffic Circulars.

An internal review has been conducted in accordance with the attached procedure. The review considered whether all Traffic Circulars from January 2010 should have been withheld under section 38 of the Freedom of Information Act. The review found that some of the information contained within the Traffic Circulars would not endanger the health and safety of individuals if disclosed and asked that consideration be given to providing redacted copies.

I can confirm that the business area responsible for this publication has been asked to reconsider the Traffic Circulars for disclosure in light of the review's findings. I hope that we will be in a position to provide a revised response to your FOI request within the next two weeks.

I hope this information is of assistance. If you are dissatisfied with the outcome of this internal review, you can refer the matter to the independent authority responsible for enforcing the Freedom of Information Act at the following address.

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire SK9 5AF

A complaint form is available on the ICO’s website (www.ico.gov.uk).

Yours sincerely

Matthew Towey | Compliance Adviser 
Information Access & Compliance Team | Corporate Governance | Transport for London
5th Floor, Windsor House, 42-50 Victoria Street, London SW1H 0TL
T: 020 7126 3063/ auto 63063

show quoted sections

FOI, Transport for London

Dear Mr Thompson

Further to my email of 24 August, I have redacted the Traffic Circulars and I have asked Operational Security to check them prior to disclosure. I hope that this will completed by the end of the week.

Kind regards

Matthew Towey | Compliance Adviser 
Information Access & Compliance Team | Corporate Governance | Transport for London
5th Floor, Windsor House, 42-50 Victoria Street, London SW1H 0TL
T: 020 7126 3063/ auto 63063

show quoted sections

FOI, Transport for London

Dear Mr Knight

Further to my email Operational Security are reviewing the Traffic Circulars in batches as there are over 25 to review. As they complete each batch I will forward them to you. The first batch of 8 Traffic Circulars should be provided next week.

I will keep you updated and I am sorry for the ongoing delay.

Kind regards

Matthew Towey | Compliance Adviser 
Information Access & Compliance Team | Corporate Governance | Transport for London
5th Floor, Windsor House, 42-50 Victoria Street, London SW1H 0TL
T: 020 7126 3063/ auto 63063

show quoted sections

FOI, Transport for London

1 Attachment

Dear Mr Knight

Please find attached redacted versions of the first batch of Traffic Circulars. The information redacted has been withheld under section 38 of the Freedom of Information Act for the reasons given in our email of 17 August.

The level of the redaction will be the same for the remaining Traffic Circulars. Given the level of redaction I would be grateful if you would let me know whether you still require the remaining documents.

I look forward to your response.

Kind regards

Matthew Towey | Compliance Adviser 
Information Access & Compliance Team | Corporate Governance | Transport for London
5th Floor, Windsor House, 42-50 Victoria Street, London SW1H 0TL
T: 020 7126 3063/ auto 63063

show quoted sections

Dear FOI,

Thank you for sending these documents. I confirm that I would like you to provide the remaining Traffic Circulars.

Yours sincerely,

Andrew Knight

FOI, Transport for London

8 Attachments

Dear Mr Knight

Please find attached the next batch of Traffic Circulars. The final batch should be disclosed within the next two weeks. I am sorry it is taking so long to provide them to you but each Traffic Circular is being reviewed by Operational Security prior to disclosure and this is taking some time.

Kind regards

Matthew Towey | Compliance Adviser 
Information Access & Compliance Team | Corporate Governance | Transport for London
5th Floor, Windsor House, 42-50 Victoria Street, London SW1H 0TL
T: 020 7126 3063/ auto 63063

show quoted sections

FOI, Transport for London

11 Attachments

Dear Mr Knight

Please find attached the final batch of Traffic Circulars. Once again please accept my apologise for the time it has taken to provide redacted copies to you.

Please contact me if you have any queries.

Kind regards

Matthew Towey | Compliance Adviser 
Information Access & Compliance Team | Corporate Governance | Transport for London
5th Floor, Windsor House, 42-50 Victoria Street, London SW1H 0TL
T: 020 7126 3063/ auto 63063

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