Dear Transport for London,

Please could you provide the unit resource diagrams for London Overground class 378 & 172 for the new timetable commencing 14th December 2014 also all the special altered diagrams for the Christmas and New Year holidays please.

Many thanks for help

Yours faithfully,

Paul Elliott

FOI, Transport for London

Dear Mr Elliott

 

Our Ref:         FOI-1172-1415

 

Thank you for your e-mail received on 20 October 2014 asking for
information about London Overground diagrams.

 

Your request will be processed in accordance with the requirements of the
Freedom of Information Act and TfL’s information access policy. 

 

A response will be provided to you by 17 November 2014.

 

In the meantime, if you would like to discuss this matter further, please
feel free to contact me.

 

Yours sincerely

 

Gemma Jacob

FOI Case Officer

FOI Case Management Team

General Counsel

Transport for London

 

[1][TfL request email]

 

 

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FOI, Transport for London

2 Attachments

Dear Mr Elliott

 

Our Ref:         FOI-1172-1415

 

Thank you for your e-mail received on 20 October 2014 asking for
information about London Overground diagrams.

 

Your request has been considered in accordance with the requirements of
the Freedom of Information Act and our information access policy. I can
confirm we hold some of the information you require.

 

Please find attached draft unit diagrams for the December timetable.
Christmas arrangements and diagrams over this period will not be available
until mid-November.

 

If this is not the information you are looking for, or if you are unable
to access it for some reason, please feel free to contact me.

 

Please see the attached information sheet for details of your right to
appeal.

 

Yours sincerely

 

Gemma Jacob

FOI Case Officer

FOI Case Management Team

General Counsel

Transport for London

 

[1][TfL request email]

 

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Dear FOI,
Many thanks for your reply, however you have only attached the DC Saturday diagrams. I asked for all the 172 & 378 diagrams for all days of the week please. Both ELL & NLL.

Yours sincerely,

P O Elliott

FOI, Transport for London

11 Attachments

Dear Mr Elliott

 

Our Ref:         FOI-1172-1415

 

I apologise for not attaching all of the requested documents, please find
them now attached.

 

Yours sincerely

 

Gemma Jacob

FOI Case Officer

FOI Case Management Team

General Counsel

Transport for London

 

[1][TfL request email]

 

 

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Dear FOI,

Many thanks.

Yours sincerely,

P O Elliott

Dear FOI,
I wonder if you are now able to complete my request with the information that would not be available until mid November.

Many thanks

Yours sincerely,

P O Elliott

FOI, Transport for London

Dear Mr Elliott

TfL Ref: FOI-1468-1415

Thank you for your email received by Transport for London (TfL) on 1 December 2014 asking for information about London Overground diagrams.

Your request will be processed in accordance with the requirements of the Freedom of Information Act and TfL’s information access policy.

A response will be provided to you by 31 December.

In the meantime, if you would like to discuss this matter further, please do not hesitate to contact me.

Yours sincerely

Lee Hill
FOI Case Officer

FOI Case Management Team
General Counsel
Transport for London

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Dear Transport for London,

Please pass this on to the person who conducts Freedom of Information reviews.

I am writing to request an internal review of Transport for London's handling of my FOI request 'London Overgorund Diagrams'

My request for this information was made on 19th October at which time I was informed that :
"Christmas arrangements and diagrams over this period will not be available until mid-November" I have just asked again only to b told I will have a reply by the 31st December by which time the information will be out of date.

A full history of my FOI request and all correspondence is available on the Internet at this address: https://www.whatdotheyknow.com/request/l...

Yours faithfully,

P O Elliott

FOI, Transport for London

Dear P Elliott

Request for Internal Review

Our ref: IRV-070-1415

Thank you for your request for an internal review which was received by Transport for London (TfL) on 3 December 2014.

You have stated that you are dissatisfied with the handling of your request for information under the Freedom of Information Act and the response provided.

The review will be conducted by an internal review panel in accordance with TfL’s Internal Review Procedure, which is available via the following URL:
http://www.tfl.gov.uk/cdn/static/cms/doc...

Every effort will be made to provide you with a response by 05 January 2015. However, if the review will not be completed by this date, we will contact you and notify you of the revised response date as soon as possible.

In the meantime, if you would like to discuss this matter further, please do not hesitate to contact me.

Yours sincerely,

Emma Flint
Information Access Adviser
Transport for London
[TfL request email]

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FOI, Transport for London

9 Attachments

 

Dear P O Elliott

 

TfL Ref: FOI-1468-1415

 

Thank you for your email received by us on 1 December 2014 asking for
information about London Overground diagrams.

 

Your request has been considered in accordance with the requirements of
the Freedom of Information Act and our information access policy. I can
confirm we hold some of the information you require.

 

Please find attached the unit diagrams for Christmas week.

 

However the diagrams for New Year (Week 40) are still in the process of
being finalised ready for publishing so we are unable to provide these to
you today. However, your request for an internal review is currently being
processed and we are endeavouring to provide the review response along
with the outstanding diagrams by early next week.

 

If this is not the information you are looking for, or if you are unable
to access it for some reason, please do not hesitate to contact me.

 

Please see the attached information sheet for details of your right to
appeal as well as information on copyright and what to do if you would
like to re-use any of the information we have disclosed.

 

Yours sincerely

 

Lee Hill

FOI Case Officer

 

FOI Case Management Team

General Counsel

Transport for London

 

 

 

 

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FOI, Transport for London

9 Attachments

Dear Mr Elliott

I am contacting you regarding the internal review of your request for information concerning London Overground Diagrams.

This review has been carried out following your email of 2 December 2014 and our response advising that the diagrams would not be available until the end of December.

After reviewing the correspondence held in relation to your request, the panel found that both the original responses provided to your request were correct in accordance with TfL's obligations under the Freedom of Information act, where by if the information requested is not held at the time a request is made, the public authority are not obliged to create the information in order to answer the specific request concerned.

When you made both your requests, firstly on the 20 October and again on the 2 December, the diagrams in question were still being complied and finalised and were not held in a final disclosable format. However, I believe that my colleague Lee Hill has now provided the Christmas diagrams to you in his response of 17 December.

Additionally, the New Year diagrams have now become available today, and I have attached them with this response.

I trust these documents will answer your request satisfactorily.

However, if you are dissatisfied with the outcome of this internal review, you can refer the matter to the independent authority responsible for enforcing the Freedom of Information Act, at the following address.

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire SK9 5AF

A complaint form is available on the ICO’s website (www.ico.gov.uk).

Yours sincerely

Emma Flint
Information Access Adviser
Transport for London
[TfL request email]

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