London FoundationCampus.

JOHN WILLIAMS made this Freedom of Information request to Quality Assurance Agency for Higher Education
This authority is not subject to FOI law, so is not legally obliged to respond (details).


This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

Waiting for an internal review by Quality Assurance Agency for Higher Education of their handling of this request.

Dear Quality Assurance Agency for Higher Education,

LONDON FOUNDATIONCAMPUS (LFoC)
QAA REPORTS – January 2012 and December 2013

I read the Reports and I noted that the QAA Reviewers had similar fears to me about LFoC, that students are being deceived into thinking that by enrolling at LFoC guarantees progression to a top College of the University of London. Whereas in 2013/2014 only 62 out of 504 students progressed, that’s 12% that progressed into a partner London College.

Your report states: “LFoC offers three programmes at Birkbeck. One is the Undergraduate Foundation Programme (UFP) which offers five pathways in Business, Economics, Finance and Managment; Law, Humanities and Social Sciences; Computing, Engineering and Sciences; Life Sciences; and Media. Business and Humanities are the largest pathways; no students were on the Media pathway. There is guaranteed progression to BSc Business Studies, the LLB, and the BSc Criminology and Criminal Justice at Birkbeck for LFoC students who successfully meet the progression criteria. At the time of the review, 153 students were studying on the UFP from a very broad range of countries. Progression figures for 2013 show that less than one per cent of UFP students progress directly to Birkbeck. Around 20 per cent are admitted to the other six institutions with which LFoC has an agreement. The remainder of those completing the UFP successfully enter a broad range of higher education institutions in London and elsewhere.”

The answers given to your Reviewers were evidently not true because the numbers progressing to London Colleges were much less than LFoC admitted.

Your report states: “The second undergraduate programme is the International Diploma Programme (IDP), which at the time of the review had 33 students. This permits successful students to progress to the second year of one of four degrees in the area of business, management, and accounting at Birkbeck. The majority of graduates on this programme progress to Birkbeck, with about a third going elsewhere.”

Yet you do not mention in your report the University of London IFP, a course on which there were 24 students studying at December 2013. In fact, six students or 25% actually failed the course. The fees for this course are £17,650 (from 1st April 2015) compared to £14,850 for the UFP and IDP.

Your report states: “The third programme is the Master's Foundation Programme (MFP) which offers pathways in Business; Engineering and Science; Law, Politics and Global Development; and Education, Culture and Society. There were 47 students on this programme at the time of the review. About half of the 2013 cohorts progressed to either Birkbeck or one the six other institutions with whom LFoC has agreements.”

In my opinion based on the information that LFoC provided to QAA the reality was a long way from the truth.
So my question is when a private college is making profit out of international students by obviously making false claims to promote itself and then does not answer QAA Reviewers questions truthfully what action will QAA take?

I have written to Steve Harvey, the Managing Director of LFoC several times over these issues and other issues without the courtesy of a reply.

Yours faithfully,

JOHN WILLIAMS

Quality Assurance Agency for Higher Education

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Lisa Pilchowska, Quality Assurance Agency for Higher Education

Dear Mr Williams,

Your email has been forwarded to the Concerns team for advice and a response has been received as follows:

The Concerns team would be happy to receive a completed submission to the concerns scheme to evaluate the concern in full however we cannot take a position on hypothetical scenarios. The QAA concerns scheme aims to evaluate whether Providers of UK Higher Education meet UK wide expectations regarding academic standards, the quality of learning opportunities and the information they provide about their HE provision.

QAA can look at systemic concerns where you provide documentary evidence of an on-going risk to academic standards and quality of learning opportunities. You may need to show that you have raised a complaint directly with the provider concerned. Further information is available on our webpage, including on the Concern Wizard, http://www.qaa.ac.uk/Complaints/concerns... you will need to answer all the questions to submit your Concern. It would be very helpful to receive the submission as soon as possible, if you would like to retain anonymity, please ensure the appropriate box within the submission is ticked, however please be aware that the that we may not always be able to preserve your anonymity, as you may be identifiable to the Provider in question through the details of your submission to the Concerns Scheme.

Best wishes,

Lisa Pilchowska
Lead Administrator, Enquiries, Business Support Team
PA to Jennie Evans, Dr Julian Ellis & Dr Irene Ainsworth

My working hours are 0830-1700 on Mon, Tues, Wed, and Thurs, and 0830-1200 on Fri

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Dear Lisa Pilchowska,

I would like an Internal Review as you did not answer my questions.

Yours sincerely,

JOHN WILLIAMS

Lisa Pilchowska, Quality Assurance Agency for Higher Education

Dear Mr Williams,

Further to your email of 25 February, if you would like the Concerns team to consider the matter, could you please complete a submission to the scheme.

With regards,

Lisa Pilchowska
Lead Administrator, Enquiries, Business Support Team
PA to Jennie Evans, Dr Julian Ellis & Dr Irene Ainsworth

My working hours are 0830-1700 on Mon, Tues, Wed, and Thurs, and 0830-1200 on Fri

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Dear Lisa Pilchowska,

Section 1: Your details

This section is for you to enter personal details so that we can contact you.

Please enter a preferred name if the name you prefer to be known by is different from your official name.

We will need at least one method of contacting you with written communication, either post or email, as much of our concerns investigation process is conducted in writing.

You can indicate if your preference is for contact by email by ticking the appropriate box.

Title: Mr Mrs Miss Ms Other

Surname/family name: WILLIAMS

First name(s): JOHN

Gender: Male Female

Address: THE OLD VICARAGE

THORNEY

Town: NEWARK

County: NOTTS

Country: UK Post code: NG23 7BS

Telephone (landline):_____01522703818______________Mobile: 07901341979

Email address: [email address]

Preferred method of communication: Email
You will need to inform us of any changes in your contact details while your case is being considered

Section 2c - neither student nor member of staff
Name of the provider

Please enter the name of the higher education provider that you are raising a concern about.

LONDON FOUNDATIONCAMPUS
What is your relationship to the higher education provider concerned?

A FORMER AGENT OF THE GROUP
Section 3: Completion of Procedures letter

Before you can raise a concern with QAA, you should complete the provider's internal complaints or appeals procedures. This is so that we can be sure the provider has had an opportunity to deal with your complaint or appeal before we look at it. Once you have done so, the provider should issue you with a Completion of Procedures letter.

In exceptional circumstances we may look at a concern where the internal complaints or appeals procedures have not been completed. For example, if we were satisfied that the provider was unreasonably refusing to progress your complaint, or to issue a Completion of Procedures letter, we might consider it appropriate to investigate your concern.

Has your case been investigated through the provider's own internal procedures?
No
Has your case been investigated by the Office of the Independent Adjudicator for
Higher Education (OIA) or the Board of Visitors (for institutions in Northern Ireland)?
No

Section 4: Your concern

Please describe your concern below (please use a separate sheet if required).

LONDON FOUNDATIONCAMPUS (LFoC)
QAA REPORTS – January 2012 and December 2013
I read the Reports and I noted that the QAA Reviewers had similar fears to me about LFoC, that students are being deceived into thinking that by enrolling at LFoC guarantees progression to a top College of the University of London. Whereas in 2013/2014 only 62 out of 504 students progressed, that’s 12% that progressed into a partner London College.
The answers given to your Reviewers were evidently not true because the numbers progressing to London Colleges were much less than LFoC admitted. Yet you do not mention in your report the University of London IFP, a course on which there were 24 students studying at December 2013. In fact, six students or 25% actually failed the course. The fees for this course are £17,650 (from 1st April 2015) compared to £14,850 for the UFP and IDP. In my opinion based on the information that LFoC provided to QAA the reality was a long way from the truth.
So my question is when a private college is making profit out of international students by obviously making false claims to promote itself and then does not answer QAA Reviewers questions truthfully?
I have written to Steve Harvey, the Managing Director of LFoC several times over these issues and other issues without the courtesy of a reply.

Your submission should be accompanied by documentary evidence to justify any inquiries
to the institution concerned. If the evidence is not available to you, you could consider a
request under the Freedom of Information Act. We cannot consider a submission based
on wholly unsubstantiated allegations.

Evidence provided (please tick)

You should send us any relevant information including letters or emails, and a copy of your Completion of Procedures Letter and of your original complaint or appeal to the higher education provider.

Provider's Completion of Procedures letter
OIA Completion of Procedures letter (if required)
Programme specification/course handbook/prospectus
Copy of original complaint to provider X
Relevant email communication/correspondence X
Any other documentation relevant to the concern raised

How did you hear about the QAA Concerns Scheme?

Please tick the appropriate box.

QAA web site
Internet search
Through student support services
Through a students' union
Friends and colleagues
Through the Office of the Independent Adjudicator
Other, please specify:
FROM A FOI REQUEST MADE TO QAA

Declaration

• I declare that the information given on this form is, to the best of my knowledge, true and complete.
• I have read the QAA guidance note and understand that the Concerns Scheme is not a complaints resolution service, but a means for QAA to identify any systemic failings by a provider.
• I understand that QAA cannot provide redress for individual students.

Signature JOHN WILLIAMS
Date 26.02.15

Please note that if you email your form to us, typing your name into the box below will be considered comparable to an electronic signature.

Anonymity

If we decide to investigate your concern, the process will be considerably aided if we are able to disclose the details you have provided in Sections 1 and 2 above (excluding your postal and/or email address) to the institution concerned and to any other organisation that we may need to consult in the course of our investigations. If you do not want us to disclose
this information during the investigation, please tick this box.

If you have ticked the box above, please note that although QAA will not disclose the details you have provided in Sections 1 and 2, by completing this form you give permission to QAA to discuss the case with the institution concerned, and any other appropriate organisations that we may need to consult in the course of our investigations (such as a professional, statutory or regulatory body). You should be aware that we may not always be able to preserve your anonymity, as you may be identifiable to the institution through the details of your submission to the Concerns Scheme.

Yours sincerely,

JOHN WILLIAMS