Dear Hertfordshire County Council,

As part of the Government Green paper (Support and Aspiration) the government has outlined a new approach to special educational needs and disability. As part of this initiative the government requires all local authorities in England to set out a Local Offer.

The purpose of the Local Offer is to enable parents and young people to see more clearly what services are available to them in their area and how to access them.

Please provide answers to the following questions

1. What is your local authority currently offering for online advice and guidance for Local Offer?

2. What is the name of the person who is leading on the Local Offer within your Local Authority? Please also provide their job title.

Yours faithfully,

Ben Fox

Herts Direct,

Dear Enquirer

Your message has been received by Hertfordshire County Council
and will be dealt with as soon as possible. Our customer service
standard is to reply to you within ten working days. When we
contact you we will give you a reference number so you can track
your enquiry in case any followup is required.

Please note that if your enquiry is urgent and relates to:
• safeguarding or concerns for an adult - please call us on
0300 123 4042
• child protection or social care concerns for a child -
please call us on 0300 123 4043

This is an auto-acknowledgement message in response to the email
you have sent to Hertfordshire County Council
([email address]).

Regards

HertsDirect
Hertfordshire County Council

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Herts Direct,

6 Attachments

Dear Ben Fox,

Thank you for your email. Your message has been sent to the relevant
department and will be dealt with as soon as possible. Should you need to
make contact with us again on this matter, please quote reference number:
72741

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Herts Direct,

Dear Enquirer

Your message has been received by Hertfordshire County Council
and will be dealt with as soon as possible. Our customer service
standard is to reply to you within ten working days. When we
contact you we will give you a reference number so you can track
your enquiry in case any followup is required.

Please note that if your enquiry is urgent and relates to:
• safeguarding or concerns for an adult - please call us on
0300 123 4042
• child protection or social care concerns for a child -
please call us on 0300 123 4043

This is an auto-acknowledgement message in response to the email
you have sent to Hertfordshire County Council
([email address]).

Regards

HertsDirect
Hertfordshire County Council

****Disclaimer****

The information in this message should be regarded as confidential and is
intended for the addressee only unless explicitly stated. If you have
received this message in error it must be deleted and the sender notified.
The views expressed in this message are personal and not necessarily those
of Hertfordshire County Council unless explicitly stated. Please be aware
that emails sent to or received from Hertfordshire County Council may be
intercepted and read by the council. Interception will only occur to
ensure compliance with council policies or procedures or regulatory
obligations, to prevent or deter crime, or for the purposes of essential
maintenance or support of the email system.

Information Governance, Hertfordshire County Council

3 Attachments

Dear Ben Fox,

                       

Reference number: FOI/CSF/12/13/6489

 

Thank you for your correspondence of the 23rd December 2013 requesting the
following information:

 

As part of the Government Green paper (Support and Aspiration) the
government has outlined a new approach to special educational needs and
disability. As part of this initiative the government requires all local
authorities in England to set out a Local Offer.

The purpose of the Local Offer is to enable parents and young people to
see more clearly what services are available to them in their area and how
to access them.

Please provide answers to the following questions

1. What is your local authority currently offering for online advice and
guidance for Local Offer?

2. What is the name of the person who is leading on the Local Offer
 within your  Local Authority? Please also provide their job title.

 

Your request for information is being considered under the Freedom of
Information Act 2000.  We will respond to your request as quickly as
possible, and by close of  23rd January 2014  at the latest. This replaces
any deadline previously given.

 

If you have any questions, please do not hesitate to contact me, quoting
the reference number on this email.

 

 

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Information Governance, Hertfordshire County Council

3 Attachments

Dear Ben Fox,

                       

Reference number: FOI/CSF/12/13/6489

                                        

On 23rd December 2013 we received the following request for information
from you:

 

As part of the Government Green paper (Support and Aspiration) the
government has outlined a new approach to special educational needs and
disability. As part of this initiative the government requires all local
authorities in England to set out a Local Offer.

The purpose of the Local Offer is to enable parents and young people to
see more clearly what services are available to them in their area and how
to access them.

Please provide answers to the following questions

1. What is your local authority currently offering for online advice and
guidance for Local Offer?

2. What is the name of the person who is leading on the Local Offer
 within your  Local Authority? Please also provide their job title.

 

 

Your request for information has been considered under the Freedom of
Information Act 2000. I can confirm that Hertfordshire County Council does
hold the information you have requested, and can respond as follows:

 

 

1. What is your local authority currently offering for online advice and
guidance for Local Offer?

The link to Hertfordshire's current Local Offer, can be found on our
'Services' pages of our website Herts Direct, or by using the link
provided below;

 

[1]http://www.hertsdirect.org/services/heal...

 

 

***Please note that further developments are in plan over the next few
months.

 

2. What is the name of the person who is leading on the Local Offer
 within your  Local Authority? Please also provide their job title.

 

The Local Offer is being co-produced and supported by a number of
Hertfordshire agencies, parent/carers and the Voluntary and Community
Sector. 

 

The strand lead for the creation of Hertfordshire's Local Offer is the
Senior Commissioning Manager, Joint Children and Young People's
Commissioning Service.

 

 

If you have any questions, please do not hesitate to contact me, quoting
the reference above. To find out more about Freedom of Information, please
visit [2]www.hertsdirect.org/foi

 

If you are unhappy with the way the County Council has handled your
request for information you may request an internal review of the request.
This will be carried out by a member of the County Council Legal Services
Team, who has had no prior involvement with the request. Requests for an
internal review should be sent to the Information Governance Unit at the
address above.

 

If you are unhappy with the outcome of the internal review you are
entitled to ask the Information Commissioner to investigate your
complaint. You should write to: FOI/EIR Complaints Resolution, Information
Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9
5AF.

 

 

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