Dear Sir or Madam,

I would like to know,

a) how many findings of maladministration the local government ombudsman has made against your council over the last 10 years.

b) how many findings of maladministration your council, either in full or in part, has refused to accept.

c) how many findings of maladministration your council has accepted but refused to comply, either in full or in part, with the local government ombudsman's recommended remedy.

Yours faithfully,

A Johnson

David Taylor left an annotation ()

As of 1st September 2008 this request has not been received by Northampton Borough Council.

There must either be a problem with the software on this site or the address used to forward requests to the Council is invalid.

The Correct email address for all access to information requests made to Northampton Borough Council, including FOI, is....

Of course requests can be made to anyone working for the Council however it is useful if such requests included the reference to FOI. This will avoid any possible confusion as to the mannor to which you require your request to be processed (e.g. as a general enquiry).

I must advise that until such a time as the request is received the 20 working days cannot begin and therefore the 23rd September is not a date this Council can be held accountable to.

I have no problem responding to requests made via this website as all information disclosed is by its very nature in the public interest however I cannot respond to a request that has not been recieved.

Many thanks, I look forward to receiving your request in due course.

David Taylor
Freedom of Information Officer

Sent request to Northampton Borough Council again.

Francis Irving left an annotation ()

Just a note to say that the request was sent both times to, and we have emailed David with technical delivery details to try and resolve the problem. It probably got stuck in Northampton Borough Council's antispam system.

David Taylor left an annotation ()

I have the result from our IT investigation.

The MS exchange server has been blocking the emails under the whitelist. These requests are irretrievable.

The address has now been added to our allow list. Can you please resend the requests and I will do my best to honour the original response dates of 25th September.

Until I receive the requests I am unable to ascertain why the MS exchange server has been quarantining these emails. I also doubt this is local to NBC.

Our IT department have advised me to ask you to contact all the local authorities in your lists and ask them to add your email address to their whitelist as this server is not specific to NBC and the problem is likely to be happening across the Country.

NBC are lucky, I have caught the requests before the due date and therefore it will not appear to everyone viewing your site that we don't care about FOI.

The truth is quite the opposite. For the record, since 1st January 2005 Northampton Borough Council has responded to over 900 requests from almost 700 applicants. We have a response rate of over 98% within the 20 working days and the only decision notice issued by the Commissioner supported the Council's stance that everything had been disclosed.

I hope that everyone can see that by proactively trying to resolve the issue on behalf of everyone I have done my bit to improve the whole site.

David Taylor

Sent request to Northampton Borough Council again.

Sent request to Northampton Borough Council again.

Sent request to Northampton Borough Council again.

Judy Goodman, Northampton Borough Council

1 Attachment

Dear A Johnson

Please find attached the Council's response to your request for
information dated 5th September 2008.


Judy Goodman
Information Officer
Northampton Borough Council
Legal & Democratic Services
The Guildhall
St Giles Street
Northampton, NN1 1DE
Tel No. 01604 837409

Please note that the contents of this e-mail, including any attachments
thereto, may contain information which is confidential or privileged, and
which is solely for the use of the recipient named above. The information
contained in this e-mail, and in your reply, may be subject to disclosure
under the Freedom of Information Act 2000 or other legislation, and its
confidentiality cannot be guaranteed. If you are not the intended
recipient, please be aware that any disclosure, copying, distribution or
use of the contents of this e-mail is strictly prohibited.

Northampton Borough Council, The Guildhall, Northampton, United Kingdom,

+44 (0)1604 837837

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