Local Authority not accepting complaint
Dear The Local Government and Social Care Ombudsman,
Please provide information such as any policy or guidance issued available or internally issued to investigators in relation to when a Local Authority can refuse to accept a complaint regarding their Children's Social Care Department and handling of a child's case because the complaint is on the same subject and "too similar to another complaint" made by another person whom is regarded as having sufficient interest in the child to be able to make a complaint and has previously had their complaints accepted.
Such as a mother & grandmother.
Yours faithfully,
Owen Wakefield
Our ref: 22/300
Please quote reference 22/300 when contacting us about this request for
information.
If telephoning, please contact: 0330 403 4629
Email address: [1][LGSCO request email]
Dear Owen Wakefield
INFORMATION ACCESS REQUEST – REFERENCE 22/300
Thank you for your request for information received on 09 March 2023.
Your request has been recorded as:
Please provide information such as any policy or guidance issued available
or internally issued to investigators in relation to when a Local
Authority can refuse to accept a complaint regarding their Children's
Social Care Department and handling of a child's case because the
complaint is on the same subject and "too similar to another complaint"
made by another person whom is regarded as having sufficient interest in
the child to be able to make a complaint and has previously had their
complaints accepted.
Such as a mother & grandmother.
We aim to respond to all requests within 20 working days. You can
therefore expect our response to be issued on or before 06 April 2023.
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Yours sincerely
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Lydia Barrow I Access to Information Assistant
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Listen - Understand - Communicate - Learn
Direct: 0330 403 4629
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Dear Owen Wakefield
INFORMATION ACCESS REQUEST – REFERENCE 22/300
Please find attached my response to your request for information which I
received on 09 March 2023.
Yours sincerely
[1]A picture containing text, clipart Description automatically generated
Lydia Barrow I Access to Information Assistant
[2]SCO logo final jpeg for email signatures
Listen - Understand - Communicate - Learn
Direct: 0330 403 4629
[3]www.lgo.org.uk
NOTICE - This message contains information intended only for the use of
the addressee named above. If you have received this message in error
please advise us at once and do not make any use of the information.
Please note that our incoming mail size limit is 20Mb per email.
References
Visible links
3. http://www.lgo.org.uk/
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