Local Authorities (Scotland) re Bus Passengers' Complaints

The request was successful.

Dear Angus Council,

Please supply me with the following information about local bus transport services in your area (including coaches deployed on fare-stage, multi-stop routes).

1.The number of complaints received about local bus services from members of the public from September 2010 to September 2011 in the following categories.

a) excessive speeds
b) erratic driving
c) drivers failing to wait until passengers are seated
before moving off
d) discourteous drivers
e) falls
f) falls requiring medical attention
g) boarding/disembarking difficulties
h) bus stations
i) time keeping
j) temperature - excessively hot
k) temperature - excessively cold
l) cleanliness
m) comfort
n) other

2. Whether all complaints received between the above dates
were passed to the operator/s concerned.

4. Whether coaches are deployed on multi-stop, fare-stage
routes in your area.

Yours faithfully,

Brian Adams

FriedrichM, Angus Council

This e-mail is confidential and intended solely for the use of the
individual to whom it is addressed. It does not constitute a
representation which is legally binding on the Council or which is capable
of constituting a contract and may not be founded upon any proceedings
following hereon unless specifically indicated otherwise.  Any views or
opinions presented are those of the author and do not necessarily
represent those of Angus Council.  If you are not the intended recipient
be advised that you have received this e-mail in error and that any use,
dissemination, forwarding, printing, or copying of this e-mail or its
content is strictly prohibited and may be unlawful.  If you have received
this e-mail in error please contact [1][email address] quoting the sender
and delete the message and any attached documents.
Angus Council email may be subjected to monitoring for security and
network management reasons.  If a message contains inappropriate content
it may be automatically intercepted.

Dear Mr Adams
Thank you for your information request dated 9 October 2011 (received by
the Council on 10 October 2011) which has been passed to me for attention.

The Council will respond to your request within 20 working days following
the date of receipt, but we hope to respond to your request at an earlier
date where possible.

In the meantime, if you have any queries, please ask for me on 01307
476246 or email [email address]
Yours sincerely
Martin Friedrich

Martin Friedrich
Paralegal - FOI
Corporate Services Department
Angus Council
Angus House, Orchardbank
Forfar DD8 1AN
Tele: 01307 476246
E-mail: [email address]

show quoted sections

FriedrichM, Angus Council

1 Attachment

This e-mail is confidential and intended solely for the use of the
individual to whom it is addressed. It does not constitute a
representation which is legally binding on the Council or which is capable
of constituting a contract and may not be founded upon any proceedings
following hereon unless specifically indicated otherwise.  Any views or
opinions presented are those of the author and do not necessarily
represent those of Angus Council.  If you are not the intended recipient
be advised that you have received this e-mail in error and that any use,
dissemination, forwarding, printing, or copying of this e-mail or its
content is strictly prohibited and may be unlawful.  If you have received
this e-mail in error please contact [1][email address] quoting the sender
and delete the message and any attached documents.
Angus Council email may be subjected to monitoring for security and
network management reasons.  If a message contains inappropriate content
it may be automatically intercepted.

I attach the Council's response to your recent information request.

Martin Friedrich
Paralegal - FOI
Corporate Services Department
Angus Council
Angus House, Orchardbank
Forfar DD8 1AN
Tele: 01307 476246
E-mail: [email address]

<<FOI 631.doc>>
 

show quoted sections