Loan Charge Settlement Processing Times
Dear HM Revenue and Customs,
As at March 2019 you advised the estimated DR population was 50,000 (75% individual, 25% employer).
Please advise:
1) The average, median and maximum days from individual/employer requesting settlement terms to HMRC issuing settlement offer?
2) The average, median and maximum days from issuing a settlement offer to acceptance?
3) The current number of FTE or equivalent working on settlement activities?
4) The accuracy rate of settlement offers (or how many settlement offers were accepted without further query or challenge)?
5) The current number of individuals/employers yet to settle?
Ideally the above figures are split between individuals and employers.
Yours faithfully,
James
Our ref: FOI2019/01945
Dear Mr Lancaster,
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HMRC Freedom of Information Act Team
Dear Mr Lancaster
I am writing in response to your request for information, received on 30
August 2019.
Yours sincerely,
HMRC Freedom of Information Team
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