LNER Response Times to FOI Requests

Alistair Pedlow made this Freedom of Information request to London North Eastern Railway Limited Automatic anti-spam measures are in place for this older request. Please let us know if a further response is expected or if you are having trouble responding.

The request was successful.

Dear London North Eastern Railway Limited,

I am writing to request data regarding LNER's average response times to Freedom of Information (FOI) requests over the past two years. Specifically, I would like to receive the following information:

1. The average number of days it takes LNER to respond to FOI requests.
2. The percentage of FOI requests that were responded to within the legally required timeframe.
3. Any relevant trends or changes in these response times over the past two years.

Access to this data is essential for understanding the efficiency and effectiveness of LNER's FOI request handling process. It also contributes to transparency and accountability in the organization's interactions with the public.
I kindly request that you provide this information in a format that allows for easy analysis.

Yours faithfully,

Alistair Pedlow

FOI, London North Eastern Railway Limited

I am writing to acknowledge receipt of your Freedom of Information (FOI)
request.

In accordance with the Freedom of Information Act, we will respond to your
request within 20 working days.

Thank you for your patience and understanding. If you have any questions
or need further assistance, please do not hesitate to contact us.

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FOI, London North Eastern Railway Limited

1 Attachment

Hi Alistair Pedlow,

Please see attached for our response to your request for information

Kind Regards

Abigail

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