Live Chat/ Web Chat tool

David (Dave) Campbell made this Freedom of Information request to East Staffordshire Borough Council as part of a batch sent to 201 authorities Automatic anti-spam measures are in place for this older request. Please let us know if a further response is expected or if you are having trouble responding.

The request was successful.

David (Dave) Campbell
Delivered

Dear East Staffordshire Borough Council,

The information that we require, under the Freedom of Information Act, is as follows:

1) Do you use a tool for live chat/ web chat?
2) If so, which supplier do you use for this tool?
3) How much do you spend annually on a live chat/ web chat tool?
4) Which month & year does your contract with your supplier end?
5) Who is the budget holder for this contract?

Live chat is a tool that connects customers with actual, human support representatives. This allows your users to resolve issues in real time. Using live chat, customers can get answers quickly. They’ll spend less time waiting to find a solution or sifting through a knowledge base on your website.

Thank you for your assistance.

Yours faithfully,

David (Dave) Campbell

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James Abbott, East Staffordshire Borough Council

Dear David,

 

Please see the information below in response to your recent request.

 

1) Do you use a tool for live chat/ web chat? The Council does not
currently utilise a live chat / web chat tool.

2) If so, which supplier do you use for this tool? N/a

3) How much do you spend annually on a live chat/ web chat tool? N/a

4) Which month & year does your contract with your supplier end? N/a

5) Who is the budget holder for this contract? N/a

 

If you are dissatisfied with this response, you may ask the Council to
conduct a review of this decision. To do this, please contact the Council
in writing (including by letter or email), describe the original request,
explain your grounds for dissatisfaction, and include an address for
correspondence. You have 40 working days from receipt of this letter to
submit a review request. The review request should be sent to:

 

By Post:               The Principal Democratic Services Officer

                             East Staffordshire Borough Council

                              P O Box 8045

                              Burton upon Trent

                              Staffordshire

                              DE14 9JG

By Email:             [1][email address]

 

When the review process has been completed, if you are still dissatisfied,
you may ask the Information Commissioner to intervene.

 

Kind regards

 

James Abbott

Corporate and Commercial Manager

East Staffordshire Borough Council

[2][email address]

[3]www.eaststaffsbc.gov.uk

 

 

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