Live Chat/ Web Chat tool

David (Dave) Campbell made this Freedom of Information request to Derby College as part of a batch sent to 201 authorities This request has been closed to new correspondence. Contact us if you think it should be reopened.

The request was successful.

David (Dave) Campbell
Delivered

Dear Derby College,

The information that we require, under the Freedom of Information Act, is as follows:

1) Do you use a tool for live chat/ web chat?
2) If so, which supplier do you use for this tool?
3) How much do you spend annually on a live chat/ web chat tool?
4) Which month & year does your contract with your supplier end?
5) Who is the budget holder for this contract?

Live chat is a tool that connects customers with actual, human support representatives. This allows your users to resolve issues in real time. Using live chat, customers can get answers quickly. They’ll spend less time waiting to find a solution or sifting through a knowledge base on your website.

Thank you for your assistance.

Yours faithfully,

David (Dave) Campbell

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Cheryl Tacchi, Derby College

2 Attachments

Dear Dave

 

Please find attached Derby College Group’s response to your Freedom of
Information request dated 27 March 2024.

 

Kind regards

 

 

  Cheryl Tacchi

Freedom of Information Officer

Derby College Group, The Roundhouse, Roundhouse Road, Derby, DE24 8JE

[1][email address]

01332 387400

[2]www.derby-college.ac.uk

 

 

 

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Link to this Report