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List of all complaints to Islington Borough Council over last 10 years ,regarding maintenance work in council /publically owned homes within Islington Borough

greenman made this Freedom of Information request to Islington Borough Council

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Dear Islington Borough Council,
Can you please provide me a list of all complaints submitted to Islington B.C. regarding all maintenance work undertaken within council/publically owned properies/homes, over the last 10 years . Thankyou.

Yours faithfully,

greenman

FOIA, Islington Borough Council

Thank your for your email. If your email concerns a Freedom of Information
request to Islington Council, your email has been received and will be
processed shortly.

 

Kind regards,

 

 

The Information Governance team

Digital Services

Islington Council

Room G17

Town Hall

Upper street

N1 2UD

[1]www.islington.gov.uk

This e-mail is intended for the addressee only. If you have received it in
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FOIA, Islington Borough Council

Dear Greenman

Thank you for your Freedom of Information Act request, received on 17/12/2015. Your request has been processed, and your unique reference number is FOI 490238. Please make note of this reference number should you need to contact us about your request.

Please can you clarify if you are after information about residential properties only? Your request will be placed on HOLD until we receive a response from you.

Our team will send your request to the appropriate service area within Islington Council, and an officer from that team will respond directly to your request.

If you have any questions, please contact us by email at [Islington Borough Council request email]

Kind regards,

Information Governance Team
Digital Services
Finance and Resources
Islington Council
Room G17, Town Hall, Upper Street, London N1 2UD
Email: [Islington Borough Council request email]
Web: www.islington.gov.uk

This e-mail is intended for the addressee only. If you have received it in error, please contact the sender and delete the material from your computer. Please be aware that information in this email may be confidential, legally privileged and/or copyright protected.

Kallah, Ravneet, Islington Borough Council

Dear Greenman

 

Freedom of Information 490239

 

I sincerely apologise for the delay it has taken us to respond to your
Freedom of Information request received 17 December 2016.

 

You requested:

A list of all complaints submitted to Islington B.C. regarding all
maintenance work undertaken within council/publically owned properties
/homes, over the last 10 years. Thank you.

 

Islington Council’s social housing stock stands at approximately 35,427
properties this includes council tenants, leaseholders and voids (please
note this figure does not include commercial properties, community
centres, garages etc.).

 

Figures shown below are for our housing stock only and represent the
number of  Stage 1 complaints logged as responsive repairs:

 

Year 2011/12 2012/13 2013/14 2014/15 2015/16
Total 495 681 839 1033 609*

 

We do not hold records on our systems before April 2011.

*Please note that figures for 2015/16 are part figures as the financial
year ends March 2016

 

If you are not satisfied with the way in which your request has been
handled or the outcome, you may request an internal review within two
calendar months of the date of this response by contacting: Information
Complaints, Corporate Resources, Room G17, Town Hall, Upper Street, London
N1 2UD.  Email: [1][email address]

 

Further information is also available from the Information Commissioner's
Office, at Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF. 
Telephone: 01625 545 700.  Web: [2]www.ico.org.uk   

 

Best wishes

HASS FOI

Housing and Adult Social Services

Islington Council

7 Newington Barrow Way │London N7 7EP

HASS Secretariat, 020 7527 2060

 

http://www.islington.gov.uk

Follow us on Twitter@IslingtonBC and @IslingtonLife

 

 

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