Lines to Take (FOI and DP) and Casework Advice Notes: Changes since April 2015

The request was successful.

Dear Information Commissioner’s Office,

In April to June 2015, you provided me with all current LTTs and CWANs, in response to this request: https://www.whatdotheyknow.com/request/l...

I indexed them; see http://www.kingqueen.org.uk/foi-ltts/, http://www.kingqueen.org.uk/the-icos-dpa... and http://www.kingqueen.org.uk/the-icos-cas... .

I would like to update my indexes. As such I should be grateful if you could inform me which of the LTTs and CWANs have been withdrawn, and which have been changed; and if you could please provide me with a new copy of each of those that have changed.

Thank you

Yours faithfully,

Doug Paulley

AccessICOinformation, Information Commissioner’s Office

Thank you for contacting the Information Commissioner’s Office. We confirm
that we have received your correspondence.

 

If you have made a request for information held by the ICO we will contact
you as soon as possible if we need any further information to enable us to
answer your request. If we don't need any further information we will
respond to you within our published, and statutory, service levels. For
more information please visit [1]http://ico.org.uk/about_us/how_we_comply

 

If you have raised a new information rights concern - we aim to send you
an initial response and case reference number within 30 days.

 

If you are concerned about the way an organisation is handling your
personal information, we will not usually look into it unless you have
raised it with the organisation first. For more information please see our
webpage ‘raising a concern with an organisation’ (go to our homepage and
follow the link ‘for the public’). You can also call the number below.

 

If you have requested advice - we aim to respond within 14 days.

 

If your correspondence relates to an existing case - we will add it to
your case and consider it on allocation to a case officer.

 

Copied correspondence - we do not respond to correspondence that has been
copied to us.

 

For more information about our services, please see our webpage ‘Service
standards and what to expect' (go to our homepage and follow the links for
‘Report a concern’ and ‘Service standards and what to expect'). You can
also call the number below.

 

If there is anything you would like to discuss with us, please call our
helpline on 0303 123 1113.

 

Yours sincerely

 

The Information Commissioner’s Office

 

Our newsletter

Details of how to sign up for our monthly e-newsletter can be found at
[2]http://www.ico.org.uk/tools_and_resource...

 

Twitter

Find us on Twitter at [3]http://www.twitter.com/ICOnews

 

show quoted sections

Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow,
Cheshire, SK9 5AF
Tel: 0303 123 1113 Fax: 01625 524 510 Web: www.ico.org.uk

References

Visible links
1. http://ico.org.uk/about_us/how_we_comply
2. http://www.ico.org.uk/tools_and_resource...
3. http://www.twitter.com/ICOnews

Information Commissioner’s Office

7 Attachments

10 March 2016

 

Case Reference Number IRQ0616413

 

Dear Mr Paulley

Request for Information
 
We can now respond to your request for information dated 11 February 2016.
 
We have dealt with your request in accordance with your ‘right to know’
under section 1(1) of the Freedom of Information Act 2000 (FOIA).
 
Request
 
In your email you asked

“In April to June 2015, you provided me with all current LTTs and
CWANs, in response to this request:
https://www.whatdotheyknow.com/request/l...

I indexed them; see http://www.kingqueen.org.uk/foi-ltts/,
http://www.kingqueen.org.uk/the-icos-dpa... and
http://www.kingqueen.org.uk/the-icos-cas... .

I would like to update my indexes. As such I should be grateful if
you could inform me which of the LTTs and CWANs have been
withdrawn, and which have been changed; and if you could please
provide me with a new copy of each of those that have changed”.
 
Response
 
Please find enclosed copies of the information you have requested. 

This includes all the Advice Services LTTs and FOI CWANs that have been
published since your last request. We have not published any new FOI LTTs.

I have also included any LTTs that have been updated in the same period.

The following have been withdrawn since your last request:

CWAN004
LTT24
LTT40
LTT41
LTT74
LTT93
LTT94
LTT95
LTT96
LTT97
LTT109
LTT112
LTT172
LTT179
LTT227
  
Review Procedure
 
I hope this provides you with the information you require.  However, if
you are dissatisfied with this response and wish to request a review of
our decision or make a complaint about how your request has been handled
you should write to the Information Access Team at the address below or
e-mail [1][ICO request email].
 
Your request for internal review should be submitted to us within 40
working days of receipt by you of this response.  Any such request
received after this time will only be considered at the discretion of the
Commissioner.
 
If having exhausted the review process you are not content that your
request or review has been dealt with correctly, you have a further right
of appeal to this office in our capacity as the statutory complaint
handler under the legislation.  To make such an application, please write
to our Customer Contact Team at the address given or visit our website if
you wish to make a complaint under either the Freedom of Information Act
or Environmental Information Regulations.
 
A copy of our review procedure can be accessed from our website
[2]here.
 
Yours sincerely
 
Ashley Duffy
Information Access Service Manager
Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow,
Cheshire SK9 5AF
T. 01625 545625  F. 01625 524510  [3]ico.org.uk  [4]twitter.com/iconews
Please consider the environment before printing this email
 
 

show quoted sections

Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow,
Cheshire, SK9 5AF
Tel: 0303 123 1113 Fax: 01625 524 510 Web: www.ico.org.uk

References

Visible links
1. mailto:[ICO request email]
2. https://ico.org.uk/media/about-the-ico/d...
3. http://ico.org.uk/
4. https://twitter.com/iconews

Dear Information Commissioner’s Office,

Thank you for this very useful information.

There are a couple of queries please.

1) The FOI LTTs were, as I understand it, part of the original FOI Knowledgebase which the ICO committed to publish. These have been gradually retired as they have been incorporated into public guidance on the ICO's website. Hence their dwindling number.

However there are a large number of new ones in the Advice Service LTTs. I wonder if you could explain to me how this works? Is the policy of reducing FOI LTTs due to publication in public guidance actually just being morphed into new LTTs being published as part of the Advice Service LTTs instead?

2) I think the Advice Service LTTs are renamed? You previous referred to "Data Protection (DP) Lines To Take (LTTs)" - these have been renamed to Advice Service LTTs?

There are FOI LTTs containing just FOI related things; and CWANs which are just FOI; then Advice Service LTTs that are across all information regimes I think. Am I correct?

Could you explain the role of the three different categories please?

3) Last year you told me that the DP LTT on Domestic CCTV was under active review. http://www.kingqueen.org.uk/dppltt/domes... You've provided a new DP LTT on Domestic CCTV and Section 36, http://www.kingqueen.org.uk/dppltt/domes... . Is the old one retired and replaced by the new one?

I'm still ploughing through some. I appreciate the very large volume of information you have assembled for me - thank you!

Doug

Yours faithfully,

Doug Paulley

casework, Information Commissioner’s Office

Thank you for contacting the Information Commissioner’s Office. We confirm
that we have received your correspondence.

 

We don’t monitor this email address, so please don’t respond directly to
this email.

 

If you have raised a new information rights concern - we aim to send you
an initial response and case reference number within 30 days. Please note
that if you are concerned about the way an organisation is handling your
personal information, we will not usually look into it unless you have
raised it with the organisation first. For more information please see our
webpage ‘[1]raising a concern with an organisation’.

 

If you have requested advice - we aim to respond within 14 days.

 

If you have reported receiving spam email – we will use the information
you have provided to identify, investigate and take action against
organisations that are not following the rules around direct marketing. We
don’t respond to such concerns individually, so please note that we’re
unlikely to contact you about this matter again, unless we need any
further information to help with our investigations.

 

If you have made a request for information held by the ICO - we will
contact you if we need any further information to help us answer your
request. If we don't need any further information we will respond to you
within our published, and statutory, service levels. For more information
please visit our webpage [2]'access information about the ICO'.

 

If your correspondence relates to an existing case - we will add it to
your case and consider it on allocation to a case officer.

 

Copied correspondence - we do not respond to correspondence that has been
copied to us.

 

For more information about our services, please see our webpage
‘[3]service standards and what to expect’ (go to our homepage and follow
the links for ‘Report a concern’ and ‘Service standards and what to
expect'). You can also call the number below.

 

If you have a matter you would like to discuss with us, please call our
helpline on 0303 123 1113 (local rate).

 

Yours sincerely

 

The Information Commissioner’s Office

 

Our newsletter

Details of how to sign up for our monthly e-newsletter can be found at
[4]http://www.ico.org.uk/tools_and_resource...

 

Twitter

Find us on Twitter at [5]http://www.twitter.com/ICOnews

 

 

Diolch yn fawr ichi am gysylltu â Swyddfa’r Comisiynydd Gwybodaeth. Rydym
yn cadarnhau bod eich gohebiaeth wedi dod i law.

 

Nid yw’r cyfeiriad e-bost hwn yn cael ei fonitro, felly peidiwch ag anfon
ymateb uniongyrchol i’r neges hon.

 

Os ydych wedi codi pryder newydd ynghylch hawliau gwybodaeth – rydym yn
anelu at anfon ymateb cychwynnol a rhif cyfeirnod yr achos atoch o fewn 30
diwrnod. Os ydych yn poeni ynghylch sut mae sefydliad yn ymdrin â’ch
gwybodaeth bersonol, sylwch na fyddwn ni’n edrych i mewn i’r peth fel
rheol oni bai eich bod chi wedi’i godi gyda’r sefydliad yn gyntaf. I gael
rhagor o wybodaeth, gweler ein tudalen gwe ‘[6]raising a concern with an
organisation’.

 

Os ydych wedi gofyn am gyngor – rydym yn anelu at ymateb o fewn 14
diwrnod.

 

Os ydych wedi rhoi gwybod eich bod wedi cael ebost sbam – byddwn yn
defnyddio’r wybodaeth a roesoch er mwyn dod o hyd i sefydliadau nad ydyn
nhw’n dilyn y rheolau ar farchnata uniongyrchol, ymchwilio iddyn nhw a
chymryd camau yn eu herbyn. Dydyn ni ddim yn ymateb i bryderon o’r fath yn
unigol, felly sylwch nad ydyn ni’n debyg o gysylltu â chi am y mater hwn
eto, oni bai bod arnon ni angen rhagor o wybodaeth i’n helpu i ymchwilio.

 

Os ydych wedi gwneud cais am wybodaeth sydd gan yr ICO – byddwn yn
cysylltu â chi os bydd arnom angen rhagor o wybodaeth i’n helpu i ateb
eich cais. Os na fydd arnon ni angen rhagor o wybodaeth, byddwn yn ymateb
ichi yn unol â’n lefelau gwasanaeth statudol, sydd wedi cael eu cyhoeddi.
I gael rhagor o wybodaeth, ewch i’n tudalen gwe [7]'access information
about the ICO'.

 

Os yw’ch gohebiaeth yn ymwneud ag achos sydd eisoes yn bod -  byddwn yn ei
hychwanegu at eich achos ac fe gaiff ei hystyried ar ôl cael ei dyrannu i
swyddog achosion.

 

Gohebiaeth wedi’i chopïo – fyddwn ni ddim yn ymateb i ohebiaeth sydd
wedi’i chopïo inni.

 

I gael rhagor o wybodaeth am ein gwasanaethau, gweler ein tudalen gwe
‘[8]service standards and what to expect’ (ewch i’n tudalen hafan a
dilynwch y dolenni ‘Report a concern’ a ‘Service standards and what to
expect'). Hefyd, gallwch ffonio’r rhif isod.

 

Os oes gennych fater yr hoffech ei drafod gyda ni, ffoniwch ein llinell
gymorth ar 0303 123 1113 (cyfradd leol).

 

Yn gywir

 

Swyddfa’r Comisiynydd Gwybodaeth

 

Ein cylchlythyr

Mae manylion ar gofrestru i gael ein e-gylchlythyr misol ar gael yma:
[9]http://www.ico.org.uk/tools_and_resource...

 

Twitter

Dilynwch ni ar Twitter yn [10]http://www.twitter.com/ICOnews

 

 

show quoted sections

Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow,
Cheshire, SK9 5AF
Tel: 0303 123 1113 Fax: 01625 524 510 Web: www.ico.org.uk

References

Visible links
1. http://ico.org.uk/for_the_public/raising...
2. http://ico.org.uk/about_us/how_we_comply
3. http://ico.org.uk/about_us/how_we_work/s...
4. http://www.ico.org.uk/tools_and_resource...
5. http://www.twitter.com/ICOnews
6. http://ico.org.uk/for_the_public/raising...
7. http://ico.org.uk/about_us/how_we_comply
8. http://ico.org.uk/about_us/how_we_work/s...
9. http://www.ico.org.uk/tools_and_resource...
10. http://www.twitter.com/ICOnews

Information Commissioner’s Office

17 March 2016

 

Case Reference Number IRQ0616413

 

Dear Mr Paulley

Thank you for your email.

To explain, our Policy Delivery Department is responsible for producing
FOI LTTs and CWANs.

Our Customer Contact department produces the rest of the LTTs. These are
produced in response to issues that frequently crop up either on our
helpline or in written enquiries. In response to your previous request,
these were labelled DPA LTTs but, as you can see, while the majority of
these concern the DPA they do also include references to the FOIA, EIR and
PECR. I therefore thought it would be misleading to describe them as DPA
LTTs and they are contained in the Advice Services knowledge base on our
intranet. 

The current LTT on Section 36 that I have provided replaces any similar
internal guidance we had in place.

I hope this answers your questions but let me know if you have any further
queries. 

Yours sincerely

Ashley Duffy
Information Access Service Manager
Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow,
Cheshire SK9 5AF
T. 01625 545625  F. 01625 524510  [1]ico.org.uk  [2]twitter.com/iconews
Please consider the environment before printing this email

 

 

show quoted sections

Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow,
Cheshire, SK9 5AF
Tel: 0303 123 1113 Fax: 01625 524 510 Web: www.ico.org.uk

References

Visible links
1. http://ico.org.uk/
2. https://twitter.com/iconews

Dear Information Commissioner’s Office,

Thank you, that is helpful.

The "policy based" Lines To Take and Casework Advice Notes were / aure used for other purposes than "just" the advice workers, then? Do they still perform a wider function?

Thank you

Yours faithfully,

Doug Paulley

casework, Information Commissioner’s Office

Thank you for contacting the Information Commissioner’s Office. We confirm
that we have received your correspondence.

 

We don’t monitor this email address, so please don’t respond directly to
this email.

 

If you have raised a new information rights concern - we aim to send you
an initial response and case reference number within 30 days. Please note
that if you are concerned about the way an organisation is handling your
personal information, we will not usually look into it unless you have
raised it with the organisation first. For more information please see our
webpage ‘[1]raising a concern with an organisation’.

 

If you have requested advice - we aim to respond within 14 days.

 

If you have reported receiving spam email – we will use the information
you have provided to identify, investigate and take action against
organisations that are not following the rules around direct marketing. We
don’t respond to such concerns individually, so please note that we’re
unlikely to contact you about this matter again, unless we need any
further information to help with our investigations.

 

If you have made a request for information held by the ICO - we will
contact you if we need any further information to help us answer your
request. If we don't need any further information we will respond to you
within our published, and statutory, service levels. For more information
please visit our webpage [2]'access information about the ICO'.

 

If your correspondence relates to an existing case - we will add it to
your case and consider it on allocation to a case officer.

 

Copied correspondence - we do not respond to correspondence that has been
copied to us.

 

For more information about our services, please see our webpage
‘[3]service standards and what to expect’ (go to our homepage and follow
the links for ‘Report a concern’ and ‘Service standards and what to
expect'). You can also call the number below.

 

If you have a matter you would like to discuss with us, please call our
helpline on 0303 123 1113 (local rate).

 

Yours sincerely

 

The Information Commissioner’s Office

 

Our newsletter

Details of how to sign up for our monthly e-newsletter can be found at
[4]http://www.ico.org.uk/tools_and_resource...

 

Twitter

Find us on Twitter at [5]http://www.twitter.com/ICOnews

 

 

Diolch yn fawr ichi am gysylltu â Swyddfa’r Comisiynydd Gwybodaeth. Rydym
yn cadarnhau bod eich gohebiaeth wedi dod i law.

 

Nid yw’r cyfeiriad e-bost hwn yn cael ei fonitro, felly peidiwch ag anfon
ymateb uniongyrchol i’r neges hon.

 

Os ydych wedi codi pryder newydd ynghylch hawliau gwybodaeth – rydym yn
anelu at anfon ymateb cychwynnol a rhif cyfeirnod yr achos atoch o fewn 30
diwrnod. Os ydych yn poeni ynghylch sut mae sefydliad yn ymdrin â’ch
gwybodaeth bersonol, sylwch na fyddwn ni’n edrych i mewn i’r peth fel
rheol oni bai eich bod chi wedi’i godi gyda’r sefydliad yn gyntaf. I gael
rhagor o wybodaeth, gweler ein tudalen gwe ‘[6]raising a concern with an
organisation’.

 

Os ydych wedi gofyn am gyngor – rydym yn anelu at ymateb o fewn 14
diwrnod.

 

Os ydych wedi rhoi gwybod eich bod wedi cael ebost sbam – byddwn yn
defnyddio’r wybodaeth a roesoch er mwyn dod o hyd i sefydliadau nad ydyn
nhw’n dilyn y rheolau ar farchnata uniongyrchol, ymchwilio iddyn nhw a
chymryd camau yn eu herbyn. Dydyn ni ddim yn ymateb i bryderon o’r fath yn
unigol, felly sylwch nad ydyn ni’n debyg o gysylltu â chi am y mater hwn
eto, oni bai bod arnon ni angen rhagor o wybodaeth i’n helpu i ymchwilio.

 

Os ydych wedi gwneud cais am wybodaeth sydd gan yr ICO – byddwn yn
cysylltu â chi os bydd arnom angen rhagor o wybodaeth i’n helpu i ateb
eich cais. Os na fydd arnon ni angen rhagor o wybodaeth, byddwn yn ymateb
ichi yn unol â’n lefelau gwasanaeth statudol, sydd wedi cael eu cyhoeddi.
I gael rhagor o wybodaeth, ewch i’n tudalen gwe [7]'access information
about the ICO'.

 

Os yw’ch gohebiaeth yn ymwneud ag achos sydd eisoes yn bod -  byddwn yn ei
hychwanegu at eich achos ac fe gaiff ei hystyried ar ôl cael ei dyrannu i
swyddog achosion.

 

Gohebiaeth wedi’i chopïo – fyddwn ni ddim yn ymateb i ohebiaeth sydd
wedi’i chopïo inni.

 

I gael rhagor o wybodaeth am ein gwasanaethau, gweler ein tudalen gwe
‘[8]service standards and what to expect’ (ewch i’n tudalen hafan a
dilynwch y dolenni ‘Report a concern’ a ‘Service standards and what to
expect'). Hefyd, gallwch ffonio’r rhif isod.

 

Os oes gennych fater yr hoffech ei drafod gyda ni, ffoniwch ein llinell
gymorth ar 0303 123 1113 (cyfradd leol).

 

Yn gywir

 

Swyddfa’r Comisiynydd Gwybodaeth

 

Ein cylchlythyr

Mae manylion ar gofrestru i gael ein e-gylchlythyr misol ar gael yma:
[9]http://www.ico.org.uk/tools_and_resource...

 

Twitter

Dilynwch ni ar Twitter yn [10]http://www.twitter.com/ICOnews

 

 

show quoted sections

Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow,
Cheshire, SK9 5AF
Tel: 0303 123 1113 Fax: 01625 524 510 Web: www.ico.org.uk

References

Visible links
1. http://ico.org.uk/for_the_public/raising...
2. http://ico.org.uk/about_us/how_we_comply
3. http://ico.org.uk/about_us/how_we_work/s...
4. http://www.ico.org.uk/tools_and_resource...
5. http://www.twitter.com/ICOnews
6. http://ico.org.uk/for_the_public/raising...
7. http://ico.org.uk/about_us/how_we_comply
8. http://ico.org.uk/about_us/how_we_work/s...
9. http://www.ico.org.uk/tools_and_resource...
10. http://www.twitter.com/ICOnews

Information Commissioner’s Office

22 March 2016

 

Case Reference Number IRQ0616413

 

Dear Mr Paulley

Thank you for your email. I apologise for the delay in my response.

The FOI LTTs and CWANs are generally used by our FOI case officers when
preparing decision notices. The advice services LTTs are used more widely
by case officers responding to enquiries in both our advice services and
Performance Improvement departments. However, all of them are accessible
on our intranet for anyone looking for information.

I hope this is helpful.

Yours sincerely

Ashley Duffy
Information Access Service Manager
Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow,
Cheshire SK9 5AF
T. 01625 545625  F. 01625 524510  [1]ico.org.uk  [2]twitter.com/iconews
For secure emails over gsi please use [3][email address
Please consider the environment before printing this email
 

show quoted sections

Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow,
Cheshire, SK9 5AF
Tel: 0303 123 1113 Fax: 01625 524 510 Web: www.ico.org.uk

References

Visible links
1. http://ico.org.uk/
2. https://twitter.com/iconews
3. mailto:[email address]

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