LiMA IT System used for ESA WCA - Bug list

Waiting for an internal review by Department for Work and Pensions of their handling of this request.

Dear Department for Work and Pensions,

LiMA IT System used for ESA WCA

Any IT system will periodically experience problems. These would normally be documented and submitted to a support team to fix (e.g. a bug list or issues list). Therefore:

RFI1: How does the DWP document problems with LiMA that require a technical solution?

RFI2: Are technical problems with LiMA fixed by DWP staff or by an external organization (e.g. Atos). If an external organisation is involved please direct me to the relevant contract under which the work is carried out.

RFI3: Please disclose the issues/bug list for LiMA that have been recorded since 1 January 2018 and did or still require a technical solution.

I accept that exempt personal information can be redacted from any disclosure.

Yours faithfully,

John Slater

DWP freedom-of-information-requests, Department for Work and Pensions

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Dear Department for Work and Pensions,

Please pass this on to the person who conducts Freedom of Information reviews.

I am writing to request an internal review of Department for Work and Pensions's handling of my FOI request 'LiMA IT System used for ESA WCA - Bug list'.

The Department should have provided a response by now. It means that the Department has breached the FOIA, Please provide a substantive response without further delay

A full history of my FOI request and all correspondence is available on the Internet at this address: https://www.whatdotheyknow.com/request/l...

Yours faithfully,

John Slater

DWP freedom-of-information-requests, Department for Work and Pensions

This is an automated confirmation that your request for information has
been accepted by the DWP FoI mailbox.
 
By the next working day your request will be forwarded to the relevant
information owner within the Department who will respond to you direct. 
 
If your email is a Freedom of Information request you can normally
expect a response within 20 working days.
 
Should you have any further queries in connection with this request do
please contact us.
 
For further information on the Freedom of Information Act within DWP
please click on the link below.
 
[1]http://www.dwp.gov.uk/freedom-of-informa...
 

show quoted sections

References

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1. http://www.dwp.gov.uk/freedom-of-informa...

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