Lift Service History - Lift 4103, Bateman House

Southwark Council - Information request
 
Our reference: 22751645  
 
 
Dear Mr Lloyd
 
Freedom of Information Act 2000
 
Thank you for your request for information, that was received on 7
February 2024.

The request is as follows:

Please provide complete records of all breakdown calls logged in respect
of Lift No. 4103, Bateman House, Brandon Estate, SE17 from 1st January
2023 to present date.

Please include all breakdowns reported via your call centre, web repairs
portal, and include the 7 digit reference number that is issues to
acknowledge each breakdown reported.

Please also supply the outcome of each breakdown visit as recorded by your
contractors in your CRM / call handling system 

 
We are dealing with your request under the Freedom of Information Act
2000 and we aim to send a response by 6 March 2024.
 
The Freedom of Information Act 2000 may restrict the release of some or
all of the information you have requested. We will carry out an assessment
and if any exemptions apply to some or all of the information then we
might not provide that information to you. We will inform you if this is
the case and advise you of your rights to request an internal review and
to complain to the Information Commissioner's Office.
 
We will also advise you if we cannot provide you with the information
requested for any other reason together with the reason(s) why and details
of how you may appeal (if appropriate).
 
Yours sincerely
 
 
Angela McDonald
[email address]
 
NOTE: Please do not edit the subject line when replying to this email.
 
Southwark Council
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Dear Mr Tom Lloyd,

Please find attached our reply in response to your recent Information
Request.

Yours Sincerely

Angela

Angela McDonald

Information Officer

Customer & Exchequer Services

Southwark Council

PO Box 64529

London SE1P 5LX

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References

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1. https://southwark.gov.uk/people-powered/