Licensing and launch date of ride-hailing service providers by local authority level

Pinar Bilgin made this Freedom of Information request to Elmbridge Borough Council

This request has been closed to new correspondence. Contact us if you think it should be reopened.

Elmbridge Borough Council did not have the information requested.

Dear Elmbridge Borough Council,

I’m Pinar Bilgin. I’m a PhD student at the Institute for Transport Studies, University of Leeds. I’m studying the impacts of ride-hailing services (such as Uber) on different transport modes in the UK. Under the Freedom of Information Act/Environmental Information Regulations, I would like to request the following information:
1) Are any of the following ride-hailing service providers operating in your Local Authority?
• Uber
• Bolt
2) If yes, are they operating with or without a license issued by your Local Authority?
3) When did they first start to operate (launch date) in this Local Authority?
4) Do they continue operating in this Local Authority? If no, when did they stop operating in this Local Authority?
5) Since their first start date, have any operators had their licence suspended? If so, when?

Your prompt response would be highly appreciated.
Thank you very much.

Yours faithfully,

Pinar Bilgin

Freedom of Information, Elmbridge Borough Council

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Elmbridge Borough Council

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Surrey, KT10 9SD


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Alia Knights, Elmbridge Borough Council

Dear Pinar,


Our ref: WK202102895.


Thank you for your request regarding ride hailing services within the
Borough of Elmbridge.


I have marked the Council’s responses in red against your questions below.


The Council operates a presumption of openness in its access to
information.  It provides much information outside the provisions of the
Freedom of Information Act and it will continue to do on a “business as
usual” basis.  Persons do not need to engage the statutory provisions to
access all reasonable information about the Council and its services.


If, for whatever reason, you are unhappy with our response, you have the
right to ask for an internal review.  Internal review requests should be
submitted within two months of the date of receipt of the response to your
original letter and should be addressed to the Law Practice Manager,
Elmbridge Borough Council, Civic Centre, High Street, Esher, Surrey KT10


Should you then remain dissatisfied at the outcome of that process, you
are entitled to appeal against the decision by contacting:

The Information Commissioner's Office, Wycliffe House, Water Lane,
Wilmslow, Cheshire, SK9 5AF. 

Telephone:  0303 123 1113 or 01625 545 745

Website:  [1]


There is no charge for making an appeal.


Alia Knights I Principal Officer – Licensing I Environmental Services

[2][email address] I Tel: 01372 474737 I

Elmbridge Borough Council I Civic Centre I High Street I Esher I KT10 9SD





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