Dear St Albans District Council,

I would like to make a Freedom of Information request regarding the number complaints the council has received against Bootcamps in St Albans in the calendar years of 2017 and 2018 (up to the completion of this response).

1. Can you tell me how many licensed bootcamps there are in the St Albans area?

2. Are you aware of any unlicensed bootcamps running and if so how many unlicensed bootcamps are running in St Albans.

3. Can you tell me the total number of complaints the council has received regarding licensed Bootcamps?

4. For each of the licensed bootcamps can you provide:
a) Location
b) Times of running

5. Under each of the location identified above and start times provided in question 4 could you complete the below a table providing me with:
a) The number of complaints received?
b) Number of households making the complaint?
c) What the nature of the complaint was?
d) What was the outcome of the complaint?
e) How many financial penalties were issued?

6. Overall can you provide me with the total amount the council has received following complaints and the issuing of penalties regarding Bootcamps in 2017 and so far in 2018?

Yours faithfully,

Sandra Harwood

Julie Young, St Albans District Council

CORPORATE SERVICES
Head of Service - Simonne De Vall
 
Our Ref: 000002303
Please ask for: FOI Coordinator
Direct Dial:  (01727) 819209
e-mail address: [St Albans District Council request email]
Date:  20th June 2018

 
 
Dear Ms Harwood
 
Freedom of Information Request - acknowledgement
Reference:000002303
 
I write with regard to your request for information to St Albans City &
District Council. Your email was received by the Council on 20th June
2018.
 
Under Section 10(1) of the Freedom of Information Act 2000, we are
required to respond no later than 20 working days after the date we
receive your request.
This means that you should have a response by the 18th July 2018 . 
 
However, if we feel that we require further information to fulfill your
request we will write to inform you within the twenty day period [section
1(3)].
 
If the Council considers that we require further time to respond then we
will write to you informing you of the estimated date of response [section
10 (3)].
 
If we consider that complying with the request will exceed the cost limit
then we will write to tell you within 20 working days.
 
Kind Regards
 
 
 
FOI Coordinator
Corporate Services
 
 
 
 
 
 
 
 
Privacy Notice for Freedom of Information (FOI)/Environmental Information
(EIR) Processes
This privacy notice explains how St Albans City & District Council (the
Data Controller) will use any personal information we collect about you
when you use our services.
What information do we collect about you?
The information that the Council will collect varies depending on how you
use the Council’s Services. We are using the information provided in this
case because we have a legal obligation (Art. 6(1)(c)).  This means we
collect your personal information from you so that we can carry out a
function we are required by law to carry out i.e. responding to FOI and
EIR requests.  You will usually provide the following information: your
contact information and details of your request [Art. 6(1)(a)].   We are
collecting this limited personal information so we can respond to your
request.                                     
How will we use the information about you?
If you contact us for information, we will use your personal information
to allow us to send you the response. We may share your personal
information with other departments in order to provide you with the
response. 
We will not share the personal information we hold with any external
organisations.  We may be required to share your personal information with
the Police, Internal Audit, or similar agency, or another Council for the
purposes of preventing and detecting fraud.
We will ensure that all personal information is kept securely.
How long will you keep this information?
We will destroy this personal information 7 years after we have closed the
case.
Individuals’ Rights
You have a right to request a copy of the personal information that we
hold about you.  If you would like a copy of some or all of your
information, please contact [1][St Albans District Council request email] and ask for a subject
access request.
If you consider we hold inaccurate personal information about you, you can
contact us to ask for this information to be corrected.  We will consider
your request and respond within one month.  Please contact
[2][email address].
You can find out more about your rights on our website:  
[3]http://www.stalbans.gov.uk/council-and-d...
Changes to our Data Protection Policy
We have a Data Protection Policy in place and this can be found here:
[4]http://www.stalbans.gov.uk/Images/SADC%2...
We review this policy annually.  An updated General Data Protection
Regulation version will appear here before 25^th May 2018.
Data Protection Officer
Our Data Protection Officer for the purposes of Articles 37 to 39 of the
General Data Protection Regulation is Charles Turner, Solicitor to the
Council.  He can be contacted by emailing [5][email address] or
calling 01727 819209 for our Complaints Team.
 
 
How to contact us
Please contact us if you have any questions about our Data Protection
Policy, or concerns about how we handle your information: by emailing
[6][St Albans District Council request email] or write to us at: FOI Team, St Albans City &
District Council, St Peter’s Street, St Albans, AL1 3JE. 
Complaints
You have a right to complain to the Information Commissioner if you are
unhappy with how we process your personal information.  You can do so
through their website:  [7]https://ico.org.uk/concerns/ or by emailing:
[8][email address] or calling their helpline on 0303 123 1113.
 
 
 
 
 
 
GDPR Privacy Notice – FOI and EIR Art 6(1)(c) Legal Obligation 02.5.18
 
 
 
****Disclaimer****
The information in this message should be regarded as Private and is
intended for the addressee only unless explicitly stated.
If you have received this message in error it must be deleted and the
sender
notified.
The views expressed in this message are personal and not necessarily
those of St Albans City and District Council unless explicitly stated.
Please be aware that emails sent to or received from St Albans City and
District Council may be intercepted and read by the council.
Interception will only occur to ensure compliance with council policies or
procedures or regulatory obligations, to prevent or deter crime, or for
the
purposes of essential maintenance or support of the email system.
Please note that the Council does not accept service by e-mail
The personal information you provide will be held in accordance with the
General Data Protection Regulation (GDPR) and the Council’s Data
Protection Policy.  You can find more information about how we will handle
your personal information in our privacy notice: [9]Privacy Notice

References

Visible links
1. mailto:[St Albans District Council request email]
2. mailto:[email address]
3. http://www.stalbans.gov.uk/council-and-d...
4. http://www.stalbans.gov.uk/Images/SADC%2...
5. mailto:[email address]
6. mailto:[St Albans District Council request email]
7. https://ico.org.uk/concerns/
8. mailto:[email address]
9. http://www.stalbans.gov.uk/Images/Privac...

Yolissa Tite, St Albans District Council

1 Attachment

CORPORATE SERVICES
Head of Service - Simonne De Vall
 
Our Ref: 000002303
Please ask for: FOI Coordinator
Direct Dial:  (01727) 819209
e-mail address: [St Albans District Council request email]
Date:  18th July 2018

 
 
Dear Ms Harwood
 
Freedom of Information Request Ref. No. 000002303
 
I write with regard to your request for information sent by email to St
Albans City & District Council.  Your email was received by the Council on
20th June 2018
 
Under the Freedom of Information Act 2000, we are required to confirm what
information we hold, and if we do hold the information, disclose the
information, subject to exemptions or other provisions applying.
 
You requested:
 
I would like to make a Freedom of Information request regarding the number
complaints the council has received against Bootcamps in St Albans in the
calendar years of 2017 and 2018 (up to the completion of this response).

1. Can you tell me how many licensed bootcamps there are in the St Albans
area?

2. Are you aware of any unlicensed bootcamps running and if so how many
unlicensed bootcamps are running in St Albans.

3. Can you tell me the total number of complaints the council has received
regarding licensed Bootcamps?

4. For each of the licensed bootcamps can you provide:
a) Location
b) Times of running

5. Under each of the location identified above and start times provided in
question 4 could you complete the below a table providing me with:
a) The number of complaints received?
b) Number of households making the complaint?
c) What the nature of the complaint was?
d) What was the outcome of the complaint?
e) How many financial penalties were issued?

6. Overall can you provide me with the total amount the council has
received following complaints and the issuing of penalties regarding
Bootcamps in 2017 and so far in 2018?
Our response:
 
We can confirm that we do hold this information.
 
Please see attached PDF for full details of your FOI response.
 
 
If you are dissatisfied with this response the Commissioner’s Office
recommends that you first refer the matter to the Council. You can do this
by writing to [1][St Albans District Council request email] asking for an internal review of my
decision. If you wish the Council to undertake an internal review, then
you must write to the Council within 40 working days of the date of this
letter. The Council will not consider any requests received after this
date unless there are exceptional circumstances for the delay. 
 
You have a right to appeal to the Information Commissioner's Office at the
following address: Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF.
You must do this no later than two months after the Local Authority’s last
response to you.
 
 
Kind regards
 
 
FOI Coordinator
Corporate Services
 
 
 
 
****Disclaimer****
The information in this message should be regarded as Private and is
intended for the addressee only unless explicitly stated.
If you have received this message in error it must be deleted and the
sender
notified.
The views expressed in this message are personal and not necessarily
those of St Albans City and District Council unless explicitly stated.
Please be aware that emails sent to or received from St Albans City and
District Council may be intercepted and read by the council.
Interception will only occur to ensure compliance with council policies or
procedures or regulatory obligations, to prevent or deter crime, or for
the
purposes of essential maintenance or support of the email system.
Please note that the Council does not accept service by e-mail
The personal information you provide will be held in accordance with the
General Data Protection Regulation (GDPR) and the Council’s Data
Protection Policy.  You can find more information about how we will handle
your personal information in our privacy notice: [2]Privacy Notice

References

Visible links
1. mailto:[St Albans District Council request email]
2. http://www.stalbans.gov.uk/Images/Privac...

Julie Young, St Albans District Council

1 Attachment

CORPORATE SERVICES
Head of Service - Simonne De Vall
 
Our Ref: 000002303
Please ask for: FOI Coordinator
Direct Dial:  (01727) 819209
e-mail address: [St Albans District Council request email]
Date:  19th July 2018

 
 
Dear Ms Harwood
 
Freedom of Information Request Ref. No. 000002303
 
I write with regard to your request for information sent by email to St
Albans City & District Council.  Your email was received by the Council on
21st June 2018
 
Under the Freedom of Information Act 2000, we are required to confirm what
information we hold, and if we do hold the information, disclose the
information, subject to exemptions or other provisions applying.
 
You requested:
 
I would like to make a Freedom of Information request regarding the number
complaints the council has received against Bootcamps in St Albans in the
calendar years of 2017 and 2018 (up to the completion of this response).

1. Can you tell me how many licensed bootcamps there are in the St Albans
area?

2. Are you aware of any unlicensed bootcamps running and if so how many
unlicensed bootcamps are running in St Albans.

3. Can you tell me the total number of complaints the council has received
regarding licensed Bootcamps?

4. For each of the licensed bootcamps can you provide:
a) Location
b) Times of running

5. Under each of the location identified above and start times provided in
question 4 could you complete the below a table providing me with:
a) The number of complaints received?
b) Number of households making the complaint?
c) What the nature of the complaint was?
d) What was the outcome of the complaint?
e) How many financial penalties were issued?

6. Overall can you provide me with the total amount the council has
received following complaints and the issuing of penalties regarding
Bootcamps in 2017 and so far in 2018?
 
Our response:
 
We can confirm that we do hold this information.   Please accept our
apologies for the slight delay in our response.
 
Please find attached our response. 
 
If you are dissatisfied with this response the Commissioner’s Office
recommends that you first refer the matter to the Council. You can do this
by writing to [1][St Albans District Council request email] asking for an internal review of my
decision. If you wish the Council to undertake an internal review, then
you must write to the Council within 40 working days of the date of this
letter. The Council will not consider any requests received after this
date unless there are exceptional circumstances for the delay. 
 
You have a right to appeal to the Information Commissioner's Office at the
following address: Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF.
You must do this no later than two months after the Local Authority’s last
response to you.
 
 
Kind Regards
 
 
FOI Coordinator
Corporate Services
 
 
 
 
****Disclaimer****
The information in this message should be regarded as Private and is
intended for the addressee only unless explicitly stated.
If you have received this message in error it must be deleted and the
sender
notified.
The views expressed in this message are personal and not necessarily
those of St Albans City and District Council unless explicitly stated.
Please be aware that emails sent to or received from St Albans City and
District Council may be intercepted and read by the council.
Interception will only occur to ensure compliance with council policies or
procedures or regulatory obligations, to prevent or deter crime, or for
the
purposes of essential maintenance or support of the email system.
Please note that the Council does not accept service by e-mail
The personal information you provide will be held in accordance with the
General Data Protection Regulation (GDPR) and the Council’s Data
Protection Policy.  You can find more information about how we will handle
your personal information in our privacy notice: [2]Privacy Notice

References

Visible links
1. mailto:[St Albans District Council request email]
2. http://www.stalbans.gov.uk/Images/Privac...