Licence Fee Unit customer management system

Response to this request is delayed. By law, British Broadcasting Corporation should normally have responded promptly and by (details)

Dear British Broadcasting Corporation,

The BBC's latest Annual Report (http://downloads.bbc.co.uk/aboutthebbc/r...) states the following on page 91 under Audit and Risk Committee Report:

"We ... have also this year spent considerable time reviewing issues and projects related to the Licence Fee Unit (LFU). This included the decision, taken in December, to cancel the implementation of a new customer management system in the LFU, due to unacceptable delays and increases in costs against the original plan. This was a decision we looked at in some detail and commissioned a thorough piece of work to establish what happened in relation to this specific project and what lessons could be learned from it for other such projects in the BBC."

Under the Freedom of Information Act 2000 please supply the following information:
1) The total cost to the BBC of the LFU customer management system up to its cancellation in December.
2) The total cost to the BBC of the "thorough piece of work" review of this project.
3) A copy (a .PDF file is acceptable) copy of the "through piece of work" review.

I look forward to a prompt and informative response.

Yours faithfully,

Mr A Willmore

FOI Enquiries, British Broadcasting Corporation

Dear Mr A Willmore,

Thank you for your request for information under the Freedom of Information Act 2000, as detailed in your email below. Your request was received on 25 January 2021. We will deal with your request as promptly as possible, and at the latest within 20 working days. If you have any queries about your request, please contact us at the address below.

The reference number for your request is RFI20210164.

Kind regards,

Information Rights

BBC Freedom of Information
BC2 A4, Broadcast Centre
201 Wood Lane
London W12 7TP

www.bbc.co.uk/foi
Email: [BBC request email]

show quoted sections

FOI Enquiries, British Broadcasting Corporation

1 Attachment

Dear Mr Willmore,

 

Thank you for your request to the BBC of 25 January 2021 under the Freedom
of Information Act 2000 (‘the Act’) seeking the following information.

 

“The BBC's latest Annual Report
([1]http://downloads.bbc.co.uk/aboutthebbc/r...)
states the following on page 91 under Audit and Risk Committee Report:

           

"We ... have also this year spent considerable time reviewing issues and
projects related to the Licence Fee Unit (LFU). This included the
decision, taken in December, to cancel the implementation of a new
customer management system in the LFU, due to unacceptable delays and
increases in costs against the original plan. This was a decision we
looked at in some detail and commissioned a thorough piece of work to
establish what happened in relation to this specific project and what
lessons could be learned from it for other such projects in the BBC."

           

Under the Freedom of Information Act 2000 please supply the following
information:

1) The total cost to the BBC of the LFU customer management system up to
its cancellation in December.

2) The total cost to the BBC of the "thorough piece of work" review of
this project.

3) A copy (a .PDF file is acceptable) copy of the "through piece of work"
review.”

 

The BBC confirms that it does hold information of the type described in
these parts of your request. However, when a qualified exemption applies
to the information and the public interest test is engaged, section 10 of
the Act allows the time for a response to be longer than 20 working days.
A full response must be provided within such time as is reasonable in all
circumstances of the case.

 

We consider that the following exemption applies to the information you
have requested:

 

o Section 43 – Commercial interests

 

We now need further time in which to consider the public interest in
disclosing the information. In your case we have not yet reached a
decision on where the balance of the public interest lies.

 

Appeal Rights

 

You may request an internal review of our decision to extend the time
period for handling your request, by contacting us at the address above.
If you are not satisfied with the internal review, you can appeal to the
Information Commissioner. The contact details are: Information
Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9
5AF, telephone 01625 545 700 or see [2]www.ico.org.uk

 

Yours sincerely

 

Information Rights, BBC Legal

BC2A4, Broadcast Centre

201 Wood Lane, London W12 7TP

 

 

 

 

References

Visible links
1. http://downloads.bbc.co.uk/aboutthebbc/r...
2. http://www.ico.gov.uk/