Our reference:  3697 FOI

 

Dear rubymalvolio,

 

Thank you for your request, in which you asked for Library proposal costs.

 

Your request is being considered and Oxfordshire County Council will
respond as soon as possible, and within 20 working days in compliance with
the Freedom of Information Act 2000. This means that the council will send
a response to you by 4^th January 2012.

 

There may be a fee payable for this information. You will be informed if
this is the case and you can decide at this time if you wish to proceed
with your request.

 

If appropriate, the information requested can be made available in
alternative formats, including other languages, Braille, large print, and
audiocassette. If you require any of these formats please let me know.

 

Please contact me if you have any have further enquiries about your
request. I would be grateful if you could quote the reference number given
at the top of this e-mail.

 

Yours sincerely,

 

Rick Parsons
Information Governance Officer

[1]http://intranet.oxfordshire.gov.uk/links...

Oxfordshire County Council
Social & Community Services
4th Floor
County Hall, New Road
Oxford, OX1 1ND

Tel: 01865 323593

[2]www.oxfordshire.gov.uk
 P Save money and paper - do you really need to print this email?

 

 

This email, including attachments, may contain confidential information.
If you have received it in error, please notify the sender by reply and
delete it immediately. Views expressed by the sender may not be those of
Oxfordshire County Council. Council emails are subject to the Freedom of
Information Act 2000. http://www.oxfordshire.gov.uk/emaildiscl...

References

Visible links
1. http://intranet.oxfordshire.gov.uk/links...
2. http://www.oxfordshire.gov.uk/

Our reference: 3609 FOI

 

Dear Mr. Clarke

 

Thank you for your request of 16^th November 2011 in which you asked the
questions below.  We have attached documents containing our response to
questions 1 to 5 to the e-mail, and a response to Question 6 can be found
below.  Please note that:

 

We have included all complaints as this is the way that the question
itself was interpreted.  However, if you wish only information on
complaints relating to disability services please let us know.  In
addition, complaints that are not yet complete are included in the figures
for this year.

 

I would like to gather some information about how you resolve disputes
over services for adults and children with disabilities and charges for
those services.

 

1.    For the years 2006/07; 2008/09; 2009/10; 2010/11 and to date this
year please detail how many complaints have been received relating to
Community Care (including adults and children, residential and non
residential services and charges for disability related services)

 

2.    Please detail the time that it took to give a final decision on the
above complaints and what number of complaints were:

a.    Upheld in part or in full

b.    Dismissed

c.    Withdrawn or discontinued by the complainant

 

3.    Please provide a description of your strategy/ model for dealing
with the above conflicts including:

a.    Whether you use a specified internal or external complaints or
customer relations team, mediation (internal and external), independent or
internal complaints officers, internal legal advice team

b.    What process is taken post complaints e.g. a) is filed as closed, b)
Is collated for strategic action or c) is followed up for final resolution
and then closed. If b or c - please describe activity and costs for the
action.

 

4.    Please detail the overall cost of dealing with the above complaints
with details of how this figure has been calculated

 

5.    For the years 2006/07; 2008/09; 2009/10; 2010/11 and to date this
year please detail how many investigations have been launched by the Local
Government Ombudsman in relation to Community Care (including adults and
children, residential and non residential services and charges for
disability related services)

 

6.    Please also provide copies of any Judicial Review judgments in the
area of Community Care (including adults and children, residential and non
residential services and charges for disability related services) issued
following legal proceedings against you for the years 2006/07; 2008/09;
2009/10; 2010/11 and to date this year.

 

We can confirm that the information requested is held by the County
Council.  However Section 12(1) of the Freedom of Information Act provides
that a public authority is exempt from complying with a request for
information if the authority estimates that the cost of complying with the
request would exceed the appropriate limit. In the case of local
authorities, the appropriate limit is £450 as set out in The Freedom of
Information and Data Protection (Appropriate Limit and Fees) Regulations
2004.

 

Additionally, Section 21 of the Freedom of Information also applies in
that any judgment is likely to be reported and therefore reasonably
available via other means.  

 

 

Feedback

 

Please send any feedback to [1][email address]

 

Help Us To get It Right

 

If you are dissatisfied with the service or response to your request you
can ask for an internal review as follows:

 

·         Contact the Complaints & Freedom of Information team in Law &
Governance: [2][Oxfordshire County Council request email] 

·         Use the online complaints form on our website:
[3]www.oxfordshire.gov.uk/complaints  

·         Write to the Complaints & Freedom of Information team at the
FREEPOST address:

Complaints and Comments
Oxfordshire County Council
FREEPOST (SCE 7709)
Oxford OX1 1YA.

 

If you remain dissatisfied with the handling of your request or complaint,
you have a right to appeal to the Information Commissioner at:

The Information Commissioner's Office, Wycliffe House, Water Lane,
Wilmslow, Cheshire, SK9 5AF.

Telephone:0303 123 1113 Website: [4]www.ico.gov.uk

 

Please let me know if you have further enquiries. I would be grateful if
you could use the reference number given at the top of this email.

 

 

 

 

Rick Parsons
Information Governance Officer

[5]http://intranet.oxfordshire.gov.uk/links...

Oxfordshire County Council
Social & Community Services
4th Floor
County Hall, New Road
Oxford, OX1 1ND

Tel: 01865 323593

[6]www.oxfordshire.gov.uk
 P Save money and paper - do you really need to print this email?

 

This email, including attachments, may contain confidential information.
If you have received it in error, please notify the sender by reply and
delete it immediately. Views expressed by the sender may not be those of
Oxfordshire County Council. Council emails are subject to the Freedom of
Information Act 2000. http://www.oxfordshire.gov.uk/emaildiscl...

References

Visible links
1. mailto:[email address]
2. mailto:[Oxfordshire County Council request email]
3. http://www.oxfordshire.gov.uk/complaints
4. http://www.ico.gov.uk/
5. http://intranet.oxfordshire.gov.uk/links...
6. http://www.oxfordshire.gov.uk/

Our reference: 3697 FOI

 

Dear Rubymalvolio

 

Thank you for your request of 2^nd December 2011, in which you asked for
the following:

 

In the libraries proposal that is (as of the 02/12/2011) under
consideration by cabinet, I cannot see the costs of certain items that
would have a impact on if the proposal saves money or not.

 

1. Initial costs of self service machines per unit.

 

£ 6,787 per unit. 

    

2.  Annual service and support costs of self service machine per unit.
(other authorities, Warwickshire for example have released these costs)

 

In total, 31 self-service machines will be required.  The average cost per
unit, per year is £629.94

    

3.  The training costs per volunteer

The council estimates that the average cost per volunteer for training
would be approximately £19.75.  This estimate is based on an average cost
for the provision of first aid and fire safety/awareness training that
will be delivered by external providers.  It is envisaged that all other
training will be delivered in the library by council-paid library staff. 

4.  The projected amount of volunteers required (if known)

 

At this point in time we are unable to provide a reliable estimate because
the figure is subject to too many variables.

 

5.  The salary (banded) of the volunteer coordinator, including projected
pension costs and projected annual expenses (can be based on regional
library manager expenses costs if appropriate)

£61k is proposed to provide support to communities and Friends groups.
  This will support the organisation and training of volunteers at all
libraries.

6.  The projected redundancy costs for any staff who will have to leave
the service (if already known).

    

The council has not projected any redundancy costs as the need for this is
as yet unknown.  As set out in the Cabinet report, the library service
will continue its policy of holding a significant number of vacancies
through temporary appointments which, together with natural staff turnover
and redeployment opportunities throughout the service, will minimise the
impact for staff.

 

7.  What contingency plans are in place (or will be put in place) if the
volunteer scheme fails in any of the libraries. Councillors have
consistently said no libraries will close under the proposals, how will
they ensure this is the case:
[1]http://mycouncil.oxfordshire.gov.uk/mgCo...

    

With the current experience we have of attracting volunteers within
Oxfordshire County Council’s services, we are confident that, as we shall
be supporting the Friends to get the processes correct in recruiting the
volunteers, providing sufficient on-going support and ensuring that we
have a meaningful and enjoyable range of tasks on offer in the library, we
will achieve and retain the level of volunteering required. 

 

Should one of the Community Library schemes show signs of failing within
the 3 years, we should be able to call upon significant resource to make
the scheme sustainable:

 

·         funding would be available, as changes to the library service
budget will implemented over the 3 years, to temporarily support the
scheme

·         we could draw upon the good practice and experience of other
schemes;

·         some Friends Groups are offering to support other communities;

·         the links we are making to schools and other organisations may
provide a readily available pool of volunteers;

·         organisations as ORCC and OCVA have a wealth of experience and
advice to offer to promote community leadership and engagement and
volunteering;

·         the resources of the library service and other county council
services would promote the scheme and work with the community to make the
scheme sustainable

 

Should one of the Community Library schemes show signs of failing after
the 3 year period, with the exception of the funding, all of the above
resources would be available to the scheme.  In addition, the County
Council would actively engage with the community to discuss the way
forward for the library.  It may for example be possible for fund raising
to supplement or replace the volunteering effort; opening hours could be
reduced in line with the availability of volunteers or funding;
alternative options for providing a library service, for example, with
other services which would be able to supply additional staffing could be
explored.  

 

 

Feedback

 

Please send any feedback to [2][email address]

 

Help Us To get It Right

 

If you are dissatisfied with the service or response to your request you
can ask for an internal review as follows:

 

·         Contact the Complaints & Freedom of Information team in Law &
Governance: [3][Oxfordshire County Council request email] 

·         Use the online complaints form on our website:
[4]www.oxfordshire.gov.uk/complaints  

·         Write to the Complaints & Freedom of Information team at the
FREEPOST address:

Complaints and Comments
Oxfordshire County Council
FREEPOST (SCE 7709)
Oxford OX1 1YA.

 

If you remain dissatisfied with the handling of your request or complaint,
you have a right to appeal to the Information Commissioner at:

The Information Commissioner's Office, Wycliffe House, Water Lane,
Wilmslow, Cheshire, SK9 5AF.

Telephone:0303 123 1113 Website: [5]www.ico.gov.uk

 

Please let me know if you have further enquiries. I would be grateful if
you could use the reference number given at the top of this email.

 

 

Rick Parsons
Information Governance Officer

[6]http://intranet.oxfordshire.gov.uk/links...

Oxfordshire County Council
Social & Community Services
4th Floor
County Hall, New Road
Oxford, OX1 1ND

Tel: 01865 323593

[7]www.oxfordshire.gov.uk
 P Save money and paper - do you really need to print this email?

 

This email, including attachments, may contain confidential information.
If you have received it in error, please notify the sender by reply and
delete it immediately. Views expressed by the sender may not be those of
Oxfordshire County Council. Council emails are subject to the Freedom of
Information Act 2000. http://www.oxfordshire.gov.uk/emaildiscl...

References

Visible links
1. http://mycouncil.oxfordshire.gov.uk/mgCo...
2. mailto:[email address]
3. mailto:[Oxfordshire County Council request email]
4. http://www.oxfordshire.gov.uk/complaints
5. http://www.ico.gov.uk/
6. http://intranet.oxfordshire.gov.uk/links...
7. http://www.oxfordshire.gov.uk/