Dear University of Reading,

I am writing to ask about library fines during the academic year 2015/2016. For the time period starting from the first day of term, covering the next 364 days (e.g. one full year), please provide:

1. The total amount of money the library received from the payment of overdue items. Exclude costs of replacing lost books - this request solely relates to the cost of books that are returned later than their due date.

2. Information about where this money then goes (is it absorbed into a specific library budget for example? if so what one?)

3. If possible, from the figure provided in 1, break this down by

a) category of user paying fine (e.g. undergraduate, postgraduate, staff)
b) country of origin of user paying fine (e.g. France, Italy, US). If only broader categories are possible e.g. "EU", "non-EU" then please provide this instead.

Many thanks, and do let me know if you require any further clarification.

Yours faithfully,

Jack Forks

IMPS, University of Reading

Dear Mr Forks

This is to acknowledge receipt of your request for information below and to let you know it is being processed.

We'll get back to you as soon as we can, but in any case within 20 working days from 17/02/2017.

In the meantime, if you wish to add any further details or check on progress, please reply to this message, without altering the 'Subject:' line, so that we can track your input and respond promptly.

Yours sincerely,

Sinead Latham

Information Management & Policy Services (IMPS), University of Reading, Whiteknights, Reading, RG6 6AH
t: +44 (0)118 378 8981

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Good afternoon,

I just wanted to enquire if you had an update on my request?

Many thanks,

IMPS, University of Reading

Dear Mr Forks,
We have completed the compilation of information in response to your
We can confirm that we do hold some information of the description
specified in your request. Our responses are given below limbs 1 and 2 of
your request.
Please be advised that limb 3 (a) and (b) was not possible to locate
within the appropriate costs limit established by section 12 of the
Freedom of information Act 2000; this is currently set at £450 (or 18
hours work) by virtue of the Freedom of Information and Data Protection
(Appropriate Limit and Fees) Regulations 2004.
We do not have a specific filter for sorting fines by your requested
categories and this information is not held in an aggregated,
easy-to-retrieve, reportable format. In order to look for specific user
categories and country of origin it would therefore be necessary to
manually interrogate each individual fine and then search other records
held to locate this information. Due to the volumes of fines involved this
would greatly exceed the 18 hour limit. Technically this email acts as a
refusal notice.
However, under section 16 (duty to provide help and assistance), we have
provided the information requested in limbs 1 and 2, as this was readily
available, and we hope this is of use to you.
We are required to include details of our complaints procedures, including
your rights to apply to the Information Commissioner.  The procedure is
detailed in our Freedom of Information and Environmental Information
Regulations policy on the web at
If we are unable to resolve any complaint, you can complain to the
Information Commissioner, the independent body who oversees the access to
information regimes:
Information Commissioner
Wycliffe House
Water Lane
Email: [2][email address]
Yours sincerely
Rebecca Daniells
IMPS Officer
Information Management & Policy Services (IMPS), University of Reading,
Whiteknights, Reading, RG6 6AH
[3][University of Reading request email]    t: +44 (0)118 378 8981   

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