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Level of minimal restraint training conducted for all staff within the Trust

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Dear South Western Ambulance Service NHS Foundation Trust,

I am a Clinical Practice Educator with the North West Ambulance Service NHS Trust and am enrolled on a research module for the top-up BSc with LJMU. My research involves the levels of minimal restraint (or proportional response) training conducted within the UK Ambulance Services.

I would be grateful if you could supply me with information pertaining to the following:

1. Current training undertaken by the Trust and by which training provider (or e-learning).
2. Understanding and/or acceptance of staff regarding the necessity for the training under current guidelines.
3. Any statistics relating to the application of restraint activity (positive or negative).

Many thanks in anticipation of your support in my studies.

Yours faithfully,

Robert Shaw

Information Governance, South Western Ambulance Service NHS Foundation Trust

2 Attachments

Dear Robert

 

Thank you for your request for information regarding restraint training
which we received on 28/11/19.

 

We will deal with this request in accordance with your right of access to
information we hold under the Freedom of Information Act and I attach a
leaflet containing further information about both your rights and our
obligations under this legislation. You will see from this that we are not
obliged to generate information we do not already hold in order to provide
what we are asked for, such as by collating data or formulating direct
answers to questions, but you are entitled to receive copies of records
(or extracts from them) that contain the information you have requested.

 

We will research the information you have requested and we will respond
providing what we hold no later than 26/12/19 in accordance with the
timescales set by the Act.

 

We will inform you if:

a) We are unable to provide you with any of the information you have
requested, and explain the reason for this; and

b) Any fee that is payable for the information we are able to provide.

 

In the meantime, if you have any queries or require clarification on any
aspect of your request or how we will respond, please do not hesitate to
contact me.

 

Kind regards

 

Clare Lunk | Assistant Information Governance Manager

South Western Ambulance Service NHS Foundation Trust

[1]cid:[email address]

 

Direct Line 01392 261 603

Web [2]www.swast.nhs.uk

E-Mail [3][email address]

Abbey Court, Eagle Way, Exeter EX2 7HY

References

Visible links
2. http://www.swast.nhs.uk/
3. mailto:[email address]

Information Governance, South Western Ambulance Service NHS Foundation Trust

2 Attachments

Dear Robert

 

A PDF copy of our response is also attached – we are aware of a formatting
issue on the WDTK website which may affect the legibility of the tabled
response below.

 

I refer to our acknowledgement on 5/12/19 in respect of your request for
information under the provisions of the Freedom of Information Act.  We
are able to provide the following information:

 

Information requested Trust response
I am a Clinical Practice Educator Face-to-face sessions on a 3 yearly
with the North West Ambulance refresher cycle. This is delivered
Service NHS Trust and am enrolled on in-house by a qualified member of the
a research module for the top-up BSc Learning and Development team.
with LJMU. My research involves the
levels of minimal restraint (or
proportional response) training
conducted within the UK Ambulance
Services.

 

1. Current training undertaken by
the Trust and by which training
provider (or e-learning).

 
2. Understanding and/or acceptance Each learner meets the following
of staff regarding the necessity for learner outcomes from the face to
the training under current face delivery:
guidelines.
 
 
1. Explain who has responsibility for
safety and security within the
organisation.

2. Explain what is meant by violence
and aggression.

3. Describe common causes of
conflict.

4. Identify the different stages of
conflict and resolve utilising three
different communication models.

5. Explain the need for good customer
care in conflict situations.

6. Describe methods of communication
and their importance during conflict.

7. Identify the impact that cultural
differences may have in relation to
communication.

8. Identify why communication breaks
down and how to create conditions for
better communication.

9. Incorporating the JESIP Joint
Decision Model, demonstrate how to
conduct a dynamic risk assessment.

10. Recognise the warning signs and
behaviour displayed by individuals
during conflict situations.

11. Identify factors affecting
conflict situations and their
importance on decision making.

12. Summarise the methods and actions
appropriate for particular conflict
situations.

13. Explain the use of ‘reasonable
force’ as described in law and its
limitations and requirements.

14. Identify the range of support,
both short and long-term, available
to those affected by violence.

15. Understand the need to provide
support to those directly affected by
a violent incident.

16. Be able to recognise and report
evidence of inappropriate restraint
being applied to vulnerable adults by
professionals from other agencies.

17. Be able to develop protective
strategies for patients that decline
services with special regards to
those with safeguarding needs.

18. Understand the requirements of
the Mental Capacity Act 2005, with
regards to patient safety and safe
removal using safe holds.

19. Demonstrate the procedure for
recording the use of disengagement
and safe holding on the ePCR.

20. Demonstrate the physical
interventions and ensure they are
carried out within current
legislation, respecting the
individual’s human rights and in a
dignified manner.

 
3. Any statistics relating to the Nothing at the present however our
application of restraint activity Head of Quality Improvement has
(positive or negative). confirmed that an audit on restraint
is planned within the next three
  months.

 

Please note that, under the Re-use of Public Sector Information
Regulations, if you wish to publish or otherwise use this information
besides for your own means, you will need to seek our permission to do so.

 

Please feel free to contact me if you require further clarification of the
information provided, or to discuss any aspect of the way in which we have
responded to your request. 

However, if you are dissatisfied with our response, you also have the
right to make use of the following complaints procedures:

 

In the first instance you may write to the Chief Executive of this Trust

 

Mr Ken Wenman

South Western Ambulance Service NHS Foundation Trust

Abbey Court

Eagle Way

Exeter  EX2 7HY

 

Mr Wenman will then either make arrangements for your complaint to be
reviewed and for the outcome to be communicated to you, or will convene a
panel of Trust Directors to consider an appeal against a decision to
withhold information.

 

If you are unhappy with the response to your complaint, or findings of the
Panel, you can contact the Information Commissioner at:

 

Information Commissioner’s Office,

Wycliffe House,

Water Lane,                                 

Wilmslow,

Cheshire.  SK9 5AF

 

Tel: 01625 545 700

Fax: 01625 524 510

 

Kind regards

 

Clare Lunk | Assistant Information Governance Manager

South Western Ambulance Service NHS Foundation Trust

[1]cid:[email address]

 

Direct Line 01392 261 603 

Web [2]www.swast.nhs.uk

E-Mail [3][email address]

Abbey Court, Eagle Way, Exeter EX2 7HY

References

Visible links
2. http://www.swast.nhs.uk/
3. mailto:[email address]

We don't know whether the most recent response to this request contains information or not – if you are Robert Shaw please sign in and let everyone know.