Letters and memos of complaint sent from CHDA

Waiting for an internal review by Department for Work and Pensions of their handling of this request.

Dear Department for Work and Pensions,

Please kindly provide us with the number of letters and memos of complaint or concern sent from CHDA (Maximus) to DWP during their time as work capability assessor.

If possible, kindly provide us with anonymised copies of such material.

Yours faithfully,

Amanda Hart
for Stop UK lies and Corruption.

DWP freedom-of-information-requests, Department for Work and Pensions

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[2]http://www.gov.uk/dwp
 
 

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Michael Carroll-Owen left an annotation ()

I'll be interested if you get a reply to your request.

Amanda Hart left an annotation ()

The antics of DWP are regularly exposed on our Facebook page https://www.facebook.com/stopuklies/

no-reply@dwp.ecase.co.uk on behalf of DWP Health Services Correspondence, Department for Work and Pensions

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Dear Amanda Hart,

I am writing in response to your request for information, received 30th
January.

Yours sincerely,

DWP Central FoI Team

Dear [email address] on behalf of DWP Health Services Correspondence,

Thanks for your request for clarification.

We are aware of this. Nevertheless we are specifically interested in what we asked for in our request dated 30th January, 2020.

Yours faithfully,

Amanda Hart
for Stop UK lies and Corruption.

Dear Department for Work and Pensions,

Please pass this on to the person who conducts Freedom of Information reviews.

I am writing to request an internal review of Department for Work and Pensions's handling of my FOI request 'Letters and memos of complaint sent from CHDA'.

We are still waiting for a valid response to our request dated 30th January. "Please kindly provide us with the number of letters and memos of complaint or concern sent from CHDA (Maximus) to DWP during their time as work capability assessor. If possible, kindly provide us with anonymised copies of such material."

We responded to your request for clarification by confirming that is exactly the information we require after you appeared to think we wanted claimant complaints for some reason.

A full history of my FOI request and all correspondence is available on the Internet at this address: https://www.whatdotheyknow.com/request/l...

Yours faithfully,

Amanda Hart
for Stop UK lies and Corruption.

DWP freedom-of-information-requests, Department for Work and Pensions

This is an automated confirmation that your request for information has
been accepted by the DWP FOI mailbox.
 
If your email is a Freedom of Information request you can normally expect
a response within 20 working days.
 
However please be advised that due to the current situation with COVID-19
we cannot guarantee a response within this timescale.
 
Every effort is being made to respond to FOIs as we would usually but the
current situation means that available Departmental resources will be
needed on other high priority areas.
 
We kindly ask for your understanding during this unprecedented situation
and we will aim to deal with your FOI request as soon as is practically
possible.
 
Email FOI responses will be issued from [1][email address]
We recommend that you add this address to your email contacts otherwise
the response may be treated as Spam or Junk mail.  
 
Should you have any further queries in connection with this request do
please contact us.
 
[2]http://www.gov.uk/dwp
 
 

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1. mailto:[email address]
2. http://www.gov.uk/dwp

Michael Carroll-Owen left an annotation ()

I have one of the memos Amanda.

no-reply@dwp.ecase.co.uk on behalf of DWP Central FOI Team, Department for Work and Pensions

Dear Amanda Hart,

Our Ref: IR2020/18297

Contact email: [1][DWP request email]

Thank you for your Freedom of Information (FoI) review request.

You can normally expect a response to your FoI review request within 20
working days. However due to the current situation with COVID-19 it may
not be possible for us to reply to you within this timeframe.

The DWP will make every effort to respond to FoI reviews as we would
usually but the current situation may mean that available Departmental
resources are needed on other high priority areas.

We kindly ask for your understanding during this unprecedented situation
and we will aim to deal with your FOI request as soon as is practically
possible.

If you have any queries about this letter, please contact the department
using the email address and reference number above.

Yours sincerely,

DWP Central FoI Team

Department for Work and Pensions

References

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1. mailto:[email address]

Amanda Hart left an annotation ()

Send to ICO 10th June 2020

Amanda Hart left an annotation ()

Sent to ICO 10th June 2020

DWP Health Services Correspondence,

1 Attachment

Dear Amanda Hart,

I am writing in response to your request for information, received 11th
April.

Yours sincerely,

DWP Central FoI Team

Amanda Hart left an annotation ()

We're still waiting for the information we originally asked for.

Amanda Hart left an annotation ()

Chased ICO 29th July 2020

DWP Health Services Correspondence,

1 Attachment

Dear Amanda Hart,

I am writing in response to your request for information, received 30th
January.

Yours sincerely,

DWP Central FoI Team

Amanda Hart left an annotation ()

We've asked the ICO to now concentrate on their claim that they did not receive our message on 25th February despite the WDTK log showing they did actually receive it.

Dear Department for Work and Pensions,

Please pass this on to the person who conducts Freedom of Information reviews.

I am writing to request an internal review of Department for Work and Pensions's handling of my FOI request 'Letters and memos of complaint sent from CHDA'.

We have been advised by the ICO [IC-42873-P0D7] to request an internal review of the handling of this request. While we accept the department eventually notified us that it did not hold the information requested, we wish to focus on its claim in internal review code IR2020/18297 that it did not receive the notification we sent on 25th February (link below) to confirm what we asked for is what we wanted as oppose to something we did not ask for.

https://www.whatdotheyknow.com/request/l...

The internal review went on to state "no evidence" can be found to suggest our message was received by your server. We object to this because it flies in the face of the public WDTK log which clearly states that the message WAS RECEIVED BY YOUR SERVER - because YOUR SERVER NOTIFIED THE WDTK SERVER that it received our message. This fact cannot be disputed given that log. You cannot therefore claim there is 'no evidence' that the message was received. The reason this is relevant is because your department claimed this was the reason for the long delay in responding to our request.

Having notified the ICO of this, they recommended you carried out another internal review, this time focusing on this area of complaint before they take over. We require you to properly investigate the points listed and report your findings.
(1) Why you failed to respond to our message dated 25th February considering the fact your own server notified the WDTK server that it had in fact received the message (proof in the link below).
(2) The internal reviewer's claim that there was "no evidence" that our message had been received given the fact that YOUR SERVER notified the WDTK server that our message HAD been received. In other words ignoring proof can hardly result in a conclusion of "no evidence". If the reviewer had checked the log files they would have seen the message was received.

Our PROOF that the message we sent to you on 25th February HAD in fact been received to your server is here: https://www.whatdotheyknow.com/outgoing_...

Our proof shows it was YOUR SERVER that assigned OUR MESSAGE with number 6837445, so all you have to do is search your email server for that number on date 25th February to confirm what we're informing you is correct before the ICO take over. But the fact that YOUR SERVER informed us of this number proves YOUR SERVER DID RECEIVE THIS MESSAGE.

A full history of my FOI request and all correspondence is available on the Internet at this address: https://www.whatdotheyknow.com/request/l...

Kind regards,
Amanda Hart
for Stop UK lies and Corruption.

DWP freedom-of-information-requests, Department for Work and Pensions

This is an automated confirmation that your request for information has
been accepted by the DWP FOI mailbox.
 
If your email is a Freedom of Information request you can normally expect
a response within 20 working days.
 
However please be advised that due to the current situation with COVID-19
we cannot guarantee a response within this timescale.
 
Every effort is being made to respond to FOIs as we would usually but the
current situation means that available Departmental resources will be
needed on other high priority areas.
 
We kindly ask for your understanding during this unprecedented situation
and we will aim to deal with your FOI request as soon as is practically
possible.
 
Email FOI responses will be issued from [1][email address]
We recommend that you add this address to your email contacts otherwise
the response may be treated as Spam or Junk mail.  
 
Should you have any further queries in connection with this request do
please contact us.
 
[2]http://www.gov.uk/dwp
 
 

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References

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1. mailto:[email address]
2. http://www.gov.uk/dwp

Amanda Hart left an annotation ()

WDTK separately confirm to us that the message number would have been generated by DWP's email security gateway (Cisco Ironport), so it must have received our message in order to assign it with a number.

Amanda Hart left an annotation ()

In this case the ICO request we refer this back to them if the DWP don't provide an internal review in 20 working days - 1st September.