Letter to Surrey and Sussex Healthcare

[Name Removed] (Account suspended) made this Freedom of Information request to Information Commissioner's Office

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[Name Removed] (Account suspended)

Dear Information Commissioner’s Office,

Please may I have a copy of the letter which I understand has recently been sent to Surrey and Sussex Healthcare Trust reminding them how to deal with information requests.

Yours faithfully,

[Name Removed]

AccessICOinformation, Information Commissioner's Office

Thank you for contacting the Information Commissioner’s Office. We confirm
that we have received your correspondence.

 

If you have made a request for information held by the ICO we will contact
you as soon as possible if we need any further information to enable us to
answer your request. If we don't need any further information we will
respond to you within our published, and statutory, service levels. For
more information please visit [1]http://ico.org.uk/about_us/how_we_comply

 

If you have raised a new information rights concern - we aim to send you
an initial response and case reference number within 30 days.

 

If you are concerned about the way an organisation is handling your
personal information, we will not usually look into it unless you have
raised it with the organisation first. For more information please see our
webpage ‘raising a concern with an organisation’ (go to our homepage and
follow the link ‘for the public’). You can also call the number below.

 

If you have requested advice - we aim to respond within 14 days.

 

If your correspondence relates to an existing case - we will add it to
your case and consider it on allocation to a case officer.

 

Copied correspondence - we do not respond to correspondence that has been
copied to us.

 

For more information about our services, please see our webpage ‘Service
standards and what to expect' (go to our homepage and follow the links for
‘Report a concern’ and ‘Service standards and what to expect'). You can
also call the number below.

 

If there is anything you would like to discuss with us, please call our
helpline on 0303 123 1113.

 

Yours sincerely

 

The Information Commissioner’s Office

 

Our newsletter

Details of how to sign up for our monthly e-newsletter can be found at
[2]http://www.ico.org.uk/tools_and_resource...

 

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show quoted sections

Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow,
Cheshire, SK9 5AF
Tel: 0303 123 1113 Fax: 01625 524 510 Web: www.ico.org.uk

References

Visible links
1. http://ico.org.uk/about_us/how_we_comply
2. http://www.ico.org.uk/tools_and_resource...
3. http://www.twitter.com/ICOnews

Information Commissioner's Office

1 Attachment

14th April 2015

 

Case Reference Number IRQ0575138

 

Dear Ms Lambeth

Thank you for your correspondence of 17 March 2017 in which you made a
request for information to the Information Commissioner's Office.
 
Your request read:
 
“Please may I have a copy of the letter which I understand has recently
been sent to Surrey and Sussex Healthcare Trust reminding them how to deal
with information requests”.
 
 
Response to request
 
In response to your request please find attached a copy of a letter sent
from our Performance Improvement Department to Surrey and Sussex
Healthcare NHS Trust dated 10 March 2015 concerning the handling of FOI
requests.
 
We have only redacted personal data from the attached letter in accordance
with section 40 exemption FOIA which relates to personal information. An
explanation of the application of this exemption will follow below.
 
The redacted information relates to an identifiable individual and as such
constitutes their ‘personal data’. We consider the disclosure of this
personal data to be subject to the exemption at section 40(2) of the
Freedom of Information Act 2000 (by virtue of s40(3)(a)(i)). 
 
The disclosure of this personal data would not be within the reasonable
expectations of the individual concerned and as would contravene the first
Data Protection Principle. This requires personal data to be processed
‘fairly and lawfully’. 
 
 
I hope you find the provided information of assistance
 

Yours sincerely

Iman Elmehdawy
Lead Information Access Officer

 
 
Review procedure
 
If you are dissatisfied with the response you have received and wish to
request a review of our decision or make a complaint about how your
request has been handled you should write to the Information Access team
at the address below or e-mail [1][ICO request email].

Your request for internal review should be submitted to us within 40
working days of receipt by you of this response. Any such request received
after this time will only be considered at the discretion of the
Commissioner.
 
If having exhausted the review process you are not content that your
request or review has been dealt with correctly, you have a further right
of appeal to this office in our capacity as the statutory complaint
handler under the legislation.  To make such an application, please visit
the ‘Concerns’ section of our website to make a Freedom of Information Act
or Environmental Information Regulations complaint online.
 
A copy of our review procedure is available [2]here
 
 

 

show quoted sections

Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow,
Cheshire, SK9 5AF
Tel: 0303 123 1113 Fax: 01625 524 510 Web: www.ico.org.uk

References

Visible links
1. mailto:[ICO request email]
2. https://ico.org.uk/media/about-the-ico/p...

[Name Removed] (Account suspended)

Dear Information Commissioner’s Office,

Thank you for this information. In the copy correspondence you have provided, the ICO expresses concern that Surrey and Sussex Healthcare incorrectly applied section 12 and that the Trust took an excessive length of time to reply to the ICO's correspondence. However, there is no mention of concern of the fact that the Surrey and Sussex Healthcare FOI officer gave incorrect information in the first place, or that the Director of Corporate Affairs attempted to apply section 14 when I queried the information given.

Could you please clarify whether or not these concerns have been raised with Surrey and Sussex Healthcare Trust in other correspondence relating to the case.

Thank you

Yours faithfully,

[Name Removed]

casework, Information Commissioner's Office

Thank you for contacting the Information Commissioner’s Office. We confirm
that we have received your correspondence.

 

If you have raised a new information rights concern - we aim to send you
an initial response and case reference number within 30 days.

 

Please note that if you are concerned about the way an organisation is
handling your personal information, we will not usually look into it
unless you have raised it with the organisation first. For more
information please see our webpage ‘[1]raising a concern with an
organisation’ (go to our homepage and follow the link ‘for the public’).
You can also call the number below.

 

If you want an internet search provider to remove a link to information
about you – it will be a little longer before we can respond. We are
currently considering the implications of the recent decision by the Court
of Justice of the European Union and will contact you again in the next
six weeks.

 

Please note that we will not look at requests to remove internet search
results unless you have first asked the search provider. You should also
send us copies of all related correspondence.

 

If you have requested advice - we aim to respond within 14 days.

 

If you have made a request for information held by the ICO - we will
contact you as soon as possible if we need any more information to answer
your request. If we don't need any more information we will respond to you
within our published, and statutory, service levels. For more information
please see our webpage [2]'access information about the ICO' (go to our
homepage and follow the link for ‘about the ICO’).

 

If your correspondence relates to an existing case - we will add it to
your case and consider it on allocation to a case officer.

 

Copied correspondence - we do not respond to correspondence that has been
copied to us.

 

For more information about our services, please see our webpage
‘[3]service standards and what to expect’ (go to our homepage and follow
the links for ‘Report a concern’ and ‘Service standards and what to
expect'). You can also call the number below.

 

If you have a matter you would like to discuss with us, please call our
helpline on 0303 123 1113 (local rate).

 

Yours faithfully

 

The Information Commissioner’s Office

 

Our newsletter

Details of how to sign up for our monthly e-newsletter can be found at
[4]http://www.ico.org.uk/tools_and_resource...

 

Twitter

Find us on Twitter at [5]http://www.twitter.com/ICOnews

show quoted sections

Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow,
Cheshire, SK9 5AF
Tel: 0303 123 1113 Fax: 01625 524 510 Web: www.ico.org.uk

References

Visible links
1. http://ico.org.uk/for_the_public/raising...
2. http://ico.org.uk/about_us/how_we_comply
3. http://ico.org.uk/about_us/how_we_work/s...
4. http://www.ico.org.uk/tools_and_resource...
5. http://www.twitter.com/ICOnews

[Name Removed] (Account suspended)

Dear casework,

This request is long overdue! Please could I have a response.

Yours sincerely,

[Name Removed]

Information Commissioner's Office

11 June 2015

 

Case Reference Number IRQ0575138

 

Dear Ms Lambeth

Thank you for your further correspondence.

I have looked into your enquiry and can see that we replied to your
request on 14 April 2015, within the deadline  You will also have received
a letter dated 24 April following your query of 17 April. This was our
final response to you about our correspondence with the Trust. We don’t
therefore believe there is anything outstanding for us to respond to.

I hope this information is helpful to you.

Yours sincerely

Ashley Duffy
Lead Information Access Officer

 

show quoted sections

Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow,
Cheshire, SK9 5AF
Tel: 0303 123 1113 Fax: 01625 524 510 Web: www.ico.org.uk

[Name Removed] (Account suspended)

Dear Information Commissioner’s Office,

I know that you answered my initial request, but I followed up with a further request for information which has not been answered - which in fact was acknowledged and then ignored.

As far as I am aware, the ICO has not expressed any concerns to Surrey and Sussex Healthcare that their FOI officer gave incorrect information and that the Director of Corporate Affairs attempted to apply section 14 when I queried the information given. My follow up request was asking you to confirm whether this is the case and I have not received a response.

My understanding of the FOI Act is that if you hold information and have not previously given it to me, I am entitled to ask for this information and you do not have the right to say you are not discussing the matter with me any further.

Thank you

Yours faithfully,

[Name Removed]

casework, Information Commissioner's Office

Thank you for contacting the Information Commissioner’s Office. We confirm
that we have received your correspondence.

 

If you have raised a new information rights concern - we aim to send you
an initial response and case reference number within 30 days.

 

Please note that if you are concerned about the way an organisation is
handling your personal information, we will not usually look into it
unless you have raised it with the organisation first. For more
information please see our webpage ‘[1]raising a concern with an
organisation’ (go to our homepage and follow the link ‘for the public’).
You can also call the number below.

 

If you want an internet search provider to remove a link to information
about you – it will be a little longer before we can respond. We are
currently considering the implications of the recent decision by the Court
of Justice of the European Union and will contact you again in the next
six weeks.

 

Please note that we will not look at requests to remove internet search
results unless you have first asked the search provider. You should also
send us copies of all related correspondence.

 

If you have requested advice - we aim to respond within 14 days.

 

If you have made a request for information held by the ICO - we will
contact you as soon as possible if we need any more information to answer
your request. If we don't need any more information we will respond to you
within our published, and statutory, service levels. For more information
please see our webpage [2]'access information about the ICO' (go to our
homepage and follow the link for ‘about the ICO’).

 

If your correspondence relates to an existing case - we will add it to
your case and consider it on allocation to a case officer.

 

Copied correspondence - we do not respond to correspondence that has been
copied to us.

 

For more information about our services, please see our webpage
‘[3]service standards and what to expect’ (go to our homepage and follow
the links for ‘Report a concern’ and ‘Service standards and what to
expect'). You can also call the number below.

 

If you have a matter you would like to discuss with us, please call our
helpline on 0303 123 1113 (local rate).

 

Yours faithfully

 

The Information Commissioner’s Office

 

Our newsletter

Details of how to sign up for our monthly e-newsletter can be found at
[4]http://www.ico.org.uk/tools_and_resource...

 

Twitter

Find us on Twitter at [5]http://www.twitter.com/ICOnews

show quoted sections

Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow,
Cheshire, SK9 5AF
Tel: 0303 123 1113 Fax: 01625 524 510 Web: www.ico.org.uk

References

Visible links
1. http://ico.org.uk/for_the_public/raising...
2. http://ico.org.uk/about_us/how_we_comply
3. http://ico.org.uk/about_us/how_we_work/s...
4. http://www.ico.org.uk/tools_and_resource...
5. http://www.twitter.com/ICOnews