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Letter to Jobcentre: Office Stamp as proof of receipt

Trevor Roberts made this Freedom of Information request to Department for Work and Pensions

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Dear Department for Work and Pensions,

BACKGROUND AND CONTEXT

Many claimants delivering documents by hand to Jobcentre Plus are asking Jobcentre staff to acknowledge receipt by stamping either an original valid document or a copy of it. In many cases, though not all, Jobcentre plus staff are refusing to acknowledge receipt of documents and are claiming that their particular office does not have a stamp or that the Employment Officer is under no obligation to stamp documents. I can think of no reason why an Employment Officer might refuse to acknowledge receipt of a claimants' documents, unless of course, there is a wilful intention to make life as difficult as possible for the claimant!

You will agree there can be only one set of outcomes in deliberately refusing to acknowledge a claimants' hand delivered and valid document/s. Namely, to disempower, demoralise and create anxiety for the claimant.

Since not all claimants are refused acknowledgement of their documents it would appear that various Jobcentre offices throughout the UK are not uniformly following DWP guidelines, policies or procedures. Therefore ...

Please provide any and all DWP guidance, policy or procedure in any and all forms relating to actions to be taken by Jobcentre Plus when a claimant asks for acknowledgement of hand delivered documents by way of an office stamp or any other form of acknowledgement.

Yours faithfully,

Trevor Roberts

DWP freedom-of-information-requests, Department for Work and Pensions

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Fiona Watts left an annotation ()

Dear Trevor Roberts,

A few years ago, the DWP misled my MP after he got involved with my case.

Every one of my complaints to the DWP has been subject to poor data management, confusion and cover up.

Due to my legitimate complaints being side-lined since last year, I managed to hand deliver a set of pre civil action N1 forms to my local job centre earlier this year.

But it took me 40 minutes to get those documents stamped and accepted by the Jobcentre manager.

The DWP seemed to have denied receiving or acknowledging these documents. I took this up with ICE. Who asked me to copy them the documents. I then enquired as to why the expectations were on the victim do all the leg work and pointed out that it wears down our resources, our ability to keep good mental hygiene and takes up our time too.

In the end, ICE asked the DWP to forward them that data that they seemed to deny receiving at their Jobcentre site.

I am upset that I have been brought into conflict with the teams at ICE over their unwillingness to best review that data which demonstrates the DWP undermines public confidence due to the staff's obstructive and negative attitude towards "clients" who want to move their lives forward.

Good luck with this enquiry!

Operations FOI Requests, Department for Work and Pensions

1 Attachment

 
 
Dear Trevor Roberts
 
Please find attached our response to your recent Freedom of Information
request.
 
 
 
Yours sincerely
 
DWP Central Freedom of Information Team
 
 
 
 

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Dear Department for Work and Pensions,

Please pass this on to the person who conducts Freedom of Information reviews.

I am writing to request an internal review of Department for Work and Pensions’ handling of my FOI request 'Letter to Jobcentre: Office Stamp as proof of receipt'.

The initial DWP reply is both evasive and in no sense whatsoever a valid reply to my Freedom of Information request. Nowhere in the request have I asked the Department to provide opinions or explanations, or to generate answers to questions, or create or obtain information it does not hold. The reply is so blatantly irrelevant that it raises serious questions as to the calibre and credibility of the replying officer.

Clearly, the replying officer has little experience in the processing of FOI requests and clearly has no understanding of the meaning and scope of 'document'
'Document, for the avoidance of any doubt means:
https://www.google.com/search?q=legal+do...

A full history of my FOI request and all correspondence is available on the Internet at this address: https://www.whatdotheyknow.com/request/l...

Yours faithfully,

Trevor Roberts

DWP freedom-of-information-requests, Department for Work and Pensions

This is an automated confirmation that your request for information has
been accepted by the DWP FoI mailbox.
 
By the next working day your request will be forwarded to the relevant
information owner within the Department who will respond to you direct. 
 
If your email is a Freedom of Information request you can normally
expect a response within 20 working days.
 
Should you have any further queries in connection with this request do
please contact us.
 
For further information on the Freedom of Information Act within DWP
please click on the link below.
 
[1]http://www.dwp.gov.uk/freedom-of-informa...
 

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References

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1. http://www.dwp.gov.uk/freedom-of-informa...

Trevor Roberts left an annotation ()

Fi, sorry to hear about your treatment by DWP and Joanna Wallace. What we all need to remember is that Joanna Wallace (a person) is the 'Independent Case Examiner' and anyone else working on a complaint about the DWP is employed by DWP.
The term 'Independent Case Examiner is so blatantly deceitfull as to raise questions of corruption.
Hopefully, WTTK will help us to break down these deceits and expose the reality.

Keep on plugging away ...We'll get there eventually ;-)

Operations FOI Requests, Department for Work and Pensions

2 Attachments

 
Dear Mr Roberts
 
Please find attached our response to your recent Freedom of Information
review request.
 
 
 
Yours sincerely
 
DWP Central Freedom of Information Team
 
 
 
 

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