Length of wait before call picked up
Dear Sir or Madam,
What proportion - and number - of 999 calls are not picked up by the Ambulance Service immediately or within 1 minute when passed through by the emergency operator.
How many calls wait more than 2, 3, 4 or 5 minutes to be picked up?
How many calls are dropped before being picked up?
What is the average wait before a call passed through to the Ambulance Service is picked up?
What are these figures for Hampshire and for the Winchester area?
Yours faithfully,
Martin Tod
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Sent request to South Central Ambulance Service NHS Trust again, using a new contact address.
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Subject: Freedom of Information request - Length of wait before call picked up
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Sent request to South Central Ambulance Service NHS Trust again, using a new contact address.
Dear Mr Todd
Thank you for your recent request under the Freedom of Information Act and
I hope to be able to provide you with a response within the twenty working
day guidleines.
I understand that you have asked the following:
What proportion - and number - of 999 calls are not picked up by
the Ambulance Service immediately or within 1 minute when passed
through by the emergency operator.
How many calls wait more than 2, 3, 4 or 5 minutes to be picked up?
How many calls are dropped before being picked up?
What is the average wait before a call passed through to the
Ambulance Service is picked up?
What are these figures for Hampshire and for the Winchester area?
Kind Regards
Claire Denny
Patient Services Officer
New address: SouthCentral Ambulance Service, Southern House, Sparrowgrove,
Otterbourne, Winchester, SO21 2RU
Telephone: 01962 898053
Fax: 01962 712103
Email: [email address]
Robert Eriksohn left an annotation ()
I'm wondering, did you ever get a reply containing the requested information?
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Martin Tod left an annotation ()
Have now found a functioning email address via http://www.southcentralambulance.nhs.uk/...
FOI@hantsam.nhs.uk