Length of wait before call picked up

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Dear Sir or Madam,

What proportion - and number - of 999 calls are not picked up by the Ambulance Service immediately or within 1 minute when passed through by the emergency operator.

How many calls wait more than 2, 3, 4 or 5 minutes to be picked up?

How many calls are dropped before being picked up?

What is the average wait before a call passed through to the Ambulance Service is picked up?

What are these figures for Hampshire and for the Winchester area?

Yours faithfully,

Martin Tod

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Sent request to South Central Ambulance Service NHS Trust again, using a new contact address.

South Central Ambulance Service NHS Trust

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Subject: Freedom of Information request - Length of wait before call picked up
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Martin Tod left an annotation ()

Have now found a functioning email address via http://www.southcentralambulance.nhs.uk/...

FOI@hantsam.nhs.uk

Martin Tod left an annotation ()

Spoke too soon. That didn't work either.

Sent request to South Central Ambulance Service NHS Trust again, using a new contact address.

Claire Denny, South Central Ambulance Service NHS Trust

Dear Mr Todd

Thank you for your recent request under the Freedom of Information Act and
I hope to be able to provide you with a response within the twenty working
day guidleines.

I understand that you have asked the following:

What proportion - and number - of 999 calls are not picked up by

the Ambulance Service immediately or within 1 minute when passed

through by the emergency operator.

How many calls wait more than 2, 3, 4 or 5 minutes to be picked up?

How many calls are dropped before being picked up?

What is the average wait before a call passed through to the

Ambulance Service is picked up?

What are these figures for Hampshire and for the Winchester area?

Kind Regards

Claire Denny

Patient Services Officer

New address: SouthCentral Ambulance Service, Southern House, Sparrowgrove,
Otterbourne, Winchester, SO21 2RU

Telephone: 01962 898053

Fax: 01962 712103

Email: [email address]

Robert Eriksohn left an annotation ()

I'm wondering, did you ever get a reply containing the requested information?