Dear Mr Callow

Our Ref:         FOI-0785-2021

Thank you for your request received on 8 August 2020 asking for a copy of
the Legible London visual design standard.

The impact of current circumstances on TfL’s resources means we are not
able to answer FOI requests readily and we ask that you please do not make
a request to us at present.

Answering FOI requests will require the use of limited resources and the
attention of staff who could be supporting other essential activity. In
any event, please note that our response time will be affected by the
current situation. Please notify us as soon as possible if you would like
to withdraw your request at the current time.

Should you wish to proceed with the request we will aim to issue a
response by 7 September 2020 in accordance with the Freedom of Information
Act 2000 and our information access policy. We publish a substantial
range of information on our website on subjects including operational
performance, contracts, expenditure, journey data, governance and our
financial performance. This includes data which is frequently asked for in
FOI requests or other public queries. Please check
[1]http://www.tfl.gov.uk/corporate/transpar... to see if this helps you.

We will publish anonymised versions of requests and responses on the
[2]www.tfl.gov.uk website. We will not publish your name and we will send
a copy of the response to you before it is published on our website.

In the meantime, if you would like to discuss this matter further, please
do not hesitate to contact me.

Yours sincerely

Gemma Jacob

Senior FOI Case Officer

FOI Case Management Team

General Counsel

Transport for London

[3][TfL request email]

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Dear Mr Callow

Our Ref:         FOI-0785-2021

Thank you for your request received on 8 August 2020 asking for a copy of
the Legible London visual design standard.

Your request has been considered in accordance with the requirements of
the Freedom of Information Act and our information access policy. I can
confirm we do hold the information you require.

In accordance with the FOI Act, we are not obliged to supply the requested
information as it is subject to a statutory exemption to the right of
access to information under section 43(2) – prejudice to commercial
interests.

In this instance the exemption has been applied as disclosure of the
information you have requested could prejudice our commercial interests.
The manuals have been sold to other transport authorities around the world
to allow them to deliver Legible London in their regions
([1]https://www.standard.co.uk/news/transpor...).
Disclosing the manuals would mean that the revenue obtained from these
sales would no longer be generated.

The use of this exemption is subject to an assessment of the public
interest in relation to the disclosure of the information concerned. TfL
recognises the need for openness and transparency by public authorities
but in this instance the public interest in ensuring we are able to
maintain this revenue stream outweighs the general public interest in
increasing transparency of our processes.

If this is not the information you are looking for, or if you are unable
to access it for some reason, please feel free to contact me.

The impact of current circumstances on TfL’s resources means we are not
able to answer FOI requests readily and we ask that you please do not make
a request to us at present.

Answering FOI requests will require the use of limited resources and the
attention of staff who could be supporting other essential activity. In
any event, please note that our response time will be affected by the
current situation.

Please see the attached information sheet for details of your right to
appeal.

Yours sincerely

Gemma Jacob

Senior FOI Case Officer

FOI Case Management Team

General Counsel

Transport for London

[2][TfL request email]

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