Legal Case management system

Ms Tate made this Freedom of Information request to West Sussex County Council

This request has been closed to new correspondence. Contact us if you think it should be reopened.

The request was successful.

Dear West Sussex County Council,

Please could you answer the following questions.

1. Do you use a Case Management system within your Legal Services
2. If so, how many staff are licenced to use this?
3. What is the name of the product?
4. Who is the supplier?
5. What is the start date of your contract?
6. How long is your contract term?
7. How much did you pay for the system?
8. How much do you pay for the annual support?

Yours faithfully,

Ms Jo Tate

Freedom of Information Act,

Dear Ms Tate,


Thank you for your enquiry, which has been forwarded to the appropriate
officers for a response.


However, if you are seeking these details for commercial purposes, please
note that the Council has a set way of engaging with those who wish to do
business with us as set out [1]here on our website. Correspondence outside
this process seeking to establish a business relationship is unlikely to
receive a response and may be treated as spam.


Please note that following a decision by the Cabinet at a meeting on 4th
September 2012, FoI requests to West Sussex County Council and the
Council's responses will be published on the Council's website in a
suitably anonymised form. This is in addition to the individual response
to the requestor, and in line with the Council's commitment to
transparency and open data.


Yours sincerely,



Dave Loveman

Customer Relations Team Manager


[2]Freedom Of Information |  [3]West Sussex County Council | Location:
County Hall, Chichester PO19 1RQ
E-mail: [4][email address]



show quoted sections

Dear Jo Tate



Our Ref:  281/MOM - Jo Tate - Procurement/IT


I am writing to confirm that West Sussex County Council has now completed
its search for the information which you requested on 18^th June 2013.




Note 1:


The Council outsourced all IT functions to Capita in two phases, in
November 2010 and November 2011, and included all aspects of IT service
delivery except Strategy, Policy and Security and Customer and Design
Assurance.  This included the transfer of physical assets and novation of
prevailing IT hardware and software contracts, including many of those
pertaining to legal service case management, and the transfer of all IT
support staff, including those supporting solutions for legal services,
with the exception of a small retained IT client function.   All
application support and maintenance is provided by Capita as part of the
outsource contract.
The IT outsource contract was let as an “outcomes based” contract where
services were specified rather than the technology base required to
deliver them.  This can be regarded as an “Infrastructure-as-Service”
provision and the Council does not require Capita to itemise the
technology base it uses to deliver its services, nor does it require
specific product sets to be used.  For clarity, that means that the
Council no longer enters directly into contracts for the acquisition of
hardware or software itself, except where this is commercially expedient
or otherwise unavoidable.
The majority of  IT spend is through the outsourced IT contract which will
end in November 2022. The total Contract Value for 10 years is
c£109million (not including any value accrued from external partners that
may sign up to the contract and subject to contract variations during the
life of the contract).



1.   Do you use a Case Management system within your Legal Services team?


1. Yes


2.   If so, how many staff are licenced to use this?


2. 75


3.   What is the name of the product?


3. Civica Legal


4.   Who is the supplier?


4. Please see Note 1


5.   What is the start date of your contract?


5. Please see Note 1


6.   How long is your contract term?


6. Please see Note 1


7.   How much did you pay for the system?


7. Please see Note 1


8. How much do you pay for the annual support?


8.   Please see Note 1



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Copyright, Designs and Patents Act 1988. You are free to use it for your
own purposes, including any non-commercial research you are doing and for
the purposes of news reporting. Any other reuse, for example commercial
publication, would require the permission of the copyright holder. Most
documents supplied by us will be copyright of West Sussex County Council.


Information you receive which is not subject to WSCC copyright continues
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If you have any queries about this letter, please contact me. Please
remember to quote the reference number above in any future communications.


If you are unhappy with the way your request has been handled, you may
wish to ask for a review of our decision under our complaints procedure. 
Please contact Roland Mezulis, IT Policy, Strategy & Security Manager,
Strategic Development or the complaints section via our website.


If you are not content with the outcome of your complaint, you may apply
directly to the Information Commissioner for a decision. Generally, the
ICO cannot make a decision unless you have exhausted our complaints
procedure. The Information Commissioner can be contacted at: 


The Information Commissioner's Office

Wycliffe House

Water Lane



SK9 5AF 


Yours sincerely


Wendy Lloyd  


Wendy Lloyd

BSD FoI Liaison Officer




BSD FoI Liaison Officers, [1]West Sussex County Council 

Location: Post point 2.2, Second floor, Centenary House, Durrington
Lane, Worthing, BN13 2QB,

Email:- [2][email address]




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