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This is an automated email receipt acknowledgement from the Freedom of
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mailbox is managed by the Information Governance Team at Brighton & Hove
City Council.

Should your email be in relation to a new Freedom of Information Act 2000
(FOI) or a new Environmental Information Regulation 2004  (EIR) request,
we will aim to formally acknowledge this within five working days.

For all non-request related queries, we will aim to respond to you within
10 working days.

How we process new FOI and EIR requests

When you submit a new FOI or EIR request, we will do the following:

o We will log your request and send an acknowledgement email to you
stating the request reference number.  This number is specific to your
request, please include it in all future correspondence. We aim to do
this within five working days of receiving your request. We may also
contact you to clarify or provide additional information to assist us
in processing your request.
o Please note that future email correspondence regarding your request
will then be sent to you from [2][email address]
o We will allocate your request to the appropriate Council team(s) for
them to collate the information you have requested, should it be held
by us.
o Once we have received an approved response back from the relevant
Council team(s), we will send this to you.

o Please note that your response will be sent to you in letter
form, as an email attachment.
o An anonymized version of the your response may be published on
the Council’s [3]Disclosure Log.

When you can expect to receive a response to your FOI request

Under the Freedom of Information Act 2000 and the Environmental
Information Regulations 2004, the Council has a legal obligation to
respond to a valid request no later than 20 working days following the
date of receipt.  In certain circumstances, this 20 working day limit can
be extended.

Further Information

You can find more information about the FOI process and how to make a
request on the Council website through the link below:

[4]Freedom of Information – Brighton & Hove City Council  

Thank you

Information Governance Team

[5]Brighton & Hove City Council

Please note that we are currently unable to respond to or receive
telephone calls or hard copy correspondence.  Please contact us via email
where possible.

Please also be aware that our response times may be delayed as due to the
current Coronavirus (Covid 19) pandemic, staff working at the Council may
become absent or deployed to other areas of work at short notice.

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You can visit our website at [6]http://www.brighton-hove.gov.uk

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References

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Freedom of Information request
Our reference: 8696453

show quoted sections

 
 
 
 
 
Freedom of Information request
Our reference: 8696453

show quoted sections