learning supports for request handlers

Mark made this Freedom of Information request to Royal Mail Group Limited
This authority is not subject to FOI law, so is not legally obliged to respond (details).


This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

The request was refused by Royal Mail Group Limited.

Dear Sir or Madam,

On June 24, 2009 J. Cross made a FOI request to the Royal Mail Group,

http://www.whatdotheyknow.com/request/co...

According to Andrew Moore, the Royal Mail Group is unable to process the request in a timely fashion.

For the period of June 24, 2008 to June 23, 2009, please send me a list of the names & dates of courses, seminars, or learning programs that employees who have been assigned to handling John Cross's request have enrolled in. Amongst these employees please include managers, supervisors, etc. who may be responsible or delegating tasks.

Yours faithfully,

Mark

Royal Mail Group Limited

Dear Mark,

Thank you for your request for information received on 22 July, which we
are considering under the Freedom of Information Act. Under the Act you
should expect a reply from us to be sent by 19 August 2009, which is twenty
working days from receipt of your request.

If for any reason we are unable to provide you with a full response within
that time, we will contact you explaining the reasons for this and giving a
revised date by which we will reply.

If in the mean time you have any questions or would like to contact us
about your request, please contact us by telephone 01252 806513 or
alternatively email or write to us at the address below. Please be assured
that we are giving this our attention and will get back to you shortly.

Yours sincerely

Andrew Moore
[Royal Mail Group request email]
Freedom of Information Unit, Post Office Ltd
PO Box 2060, Watford, WD18 8ZW

Royal Mail is a trading name of Royal Mail Group Ltd. Registered in England
and Wales.
Registered number 4138203. Registered office at 148 Old Street, LONDON EC1V
9HQ

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Royal Mail Group Limited

Dear Mark

Our ref: AJME-7U8ER9

I am writing in response to your email of 22 July 2009 in relation to the
Freedom of Information team, which I am dealing with under the terms of the
Freedom of Information Act 2000. (the Act)

In your e-mail you have requested the following information;

“For the period of June 24, 2008 to June 23, 2009, please send me a list of
the names & dates of courses, seminars, or learning programs that employees
who have been assigned to handling John Cross's request have enrolled in.
Amongst these employees please include managers, supervisors, etc. who may
be responsible or delegating tasks.”

I can advise you that Post Office Limited does hold information relevant to
your request however we believe that information in respect of the courses,
seminars and learning programmes for those persons who managed Mr Cross`s
Freedom of Information request constitutes the personal data of each person
concerned. In this respect, Post Office Limited relies on the exemption
contained in Section.40 of the Freedom of Information Act.

However I would advise you that Post Office Limited takes very seriously
it’s responsibilities in respect of the Freedom of Information Act and I
can assure you that any and all persons responsible for all facets of
managing the request previously referred to have the skills and experience
relevant to the tasks required.

Finally I would request that you please provide us with your full name in
any future requests for information. Guidance from the Information
Commissioner states that an applicant should provide their real name so
that the request can be processed in accordance with the requirements of
the Freedom of Information Act. Therefore, where a public authority
receives a request from a person using an obvious pseudonym, there is no
obligation to comply with the request. I would advise that the guidance
from the information Commissioner can be found on the Information
Commissioners website at;
http://www.ico.gov.uk/upload/documents/l...

I am sorry that I could not provide you with the information you have
requested this time although I do hope the information detailed above is of
use. However if you are dissatisfied with this response for any reason you
do have a right to request an internal review, in which case please write
to the Head of Information Compliance, Royal Mail House, Company
Secretary's Office, 5th Floor, 148 Old Street, LONDON, EC1V 9HQ. An
internal panel will then review the request, and you will be advised of the
outcome.

If, having requested an internal review by Royal Mail, you are still not
satisfied with our response you also have a right of appeal to the
Information Commissioner at:
Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Telephone: 01625 545 700
www.informationcommissioner.gov.uk

Yours sincerely

Peter Johnson,
Freedom of Information Advisor
Post Office Ltd

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Dear Sir or Madam,

I don't doubt your office takes its responsibilities seriously. But we have to explain why current employees of the Royal Mail Group haven't meet the statutory deadline with respects to the freedom of information act and J. Cross's request. Your office has a legal duty to disclose records so people can examine them to determine what is going on and say 'I think this is the problem here.' Such public examination brings the best forth in public bodies and is very much the purpose of freedom of information legislation.

We need to know why the Royal Mail Group isn't performing to standards, as documented in J. Cross' request. Enrollment in training/learning/development programs might explain it. Other explanations might be fiscal resources or current procedures.

But with respects to my request, can the personal information be severed from the information I have requested? This severing of personal information was done for this request http://www.whatdotheyknow.com/request/le...
which was made to the House of Commons.

Again, please continue with this request but sever personal information as legally required.

Yours faithfully,

Mark

Royal Mail Group Limited

Dear Mark

Re: Internal Review under the Freedom of Information Act

Thank you for your email received 14/08/2009 requesting an internal review
of Royal Mail Group’s reply to your request for information under the
Freedom of Information Act 2000. This is receiving our attention and I
will write to you again once the internal review has been concluded.

In accordance with guidelines from the Information Commissioner’s Office,
Royal Mail will answer all appeals and requests for internal review of FOI
requests as soon as it reasonably can. This will usually be within 20
working days and in any case no later than 40 days from receipt of the
appeal.

In the mean time if you have any questions or would like to add any further
information for consideration then please do not hesitate to contact me.

Yours sincerely,

Martin Rush
Head of Information Compliance
[email address]

Royal Mail is a trading name of Royal Mail Group Ltd. Registered in England
and Wales.
Registered number 4138203. Registered office at 100 Victoria Embankment,
LONDON, EC4Y 0HQ

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Royal Mail Group Limited

1 Attachment

Dear Mark

Please find attached a response concerning your request for information
from Royal Mail Group.
(See attached file: AJME-7U8ER9.doc)
Yours sincerely

Colin Young
Freedom of Information Manager
[Royal Mail Group request email]

Royal Mail is a trading name of Royal Mail Group Ltd. Registered in England
and Wales.
Registered number 4138203. Registered office at 100 Victoria Embankment,
LONDON, EC4Y 0HQ

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