Latest information on ongoing IT contracts.

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Dear London North West Healthcare NHS Trust,

Can you please provide information on your current supplier of Wide Area Network (WAN), Local Area Network (LAN), Unified Communication, Telephony, Contact Centre, PBX, Mobile, Calls & Lines along with their respective contract start/ expiry dates, annual & total contract value and contract description? Also if your existing contract is going to expire/or already expired, then what are the replacement/extension plans?

Yours faithfully,

Nupur Anand

FOI (LONDON NORTH WEST HEALTHCARE NHS TRUST), London North West University Healthcare NHS Trust

Mr Anand

Thank you for your Freedom of Information request received on the 16th December 2015.

I am dealing with it under the terms of the Freedom of Information Act 2000 and you should expect a response by the 18th January 2016.

Your reference number is :- 121-15

Please remember to quote the reference number above in any future communications.
Kind regards,

Interim Freedom of Information Officer
London North West Healthcare NHS Trust
[email address]

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FOI (LONDON NORTH WEST HEALTHCARE NHS TRUST), London North West University Healthcare NHS Trust

 

 

Dear Mr Anand,

The Trust is responding to your Freedom of Information request received on
the 16th December.

 

You asked:-

 

     Can you please provide information on your current supplier of Wide

     Area Network (WAN), Local Area Network (LAN), Unified

     Communication, Telephony, Contact Centre, PBX, Mobile, Calls &

     Lines along with their respective contract start/ expiry dates,

     annual & total contract value and contract description? Also if

     your existing contract is going to expire/or already expired, then

     what are the replacement/extension plans?

 

In Response:-

Please find the information requested,  which is current and held  for
London North West Healthcare NHS Trust as shown below:-

 1. Fixed Line (Voice Circuits)

Provider- Supplier’s name:   

 

o Colt, Daisy, Vodafone, BT

 

Fixed Line Renewal Date - please provide day, month, and year:

 

o Colt 30 day rolling contract
o Daisy 18/05/16
o Vodafone 30 day rolling contract
o BT 30 day rolling contract

 

Fixed Line Duration- the number of years the contract is with the
supplier:

 

·       Colt 15 years

·       Daisy 4-1/2 years

·       Vodafone (was cable & Wireless) 15 years

·       BT 9 years

 

Fixed Line Number of each type of Lines (e.g. Analogue, ISDN2, ISDN30,
SIP):

 

·       Colt 1 x ISDN 30

·       Daisy 1 x ISDN 30 + 68 analogue lines

·       Vodafone 1 x ISDN 30

·       BT ISDN30, Featurenet & 6 analogue lines

 

Fixed Line Monthly charge for each line by type and any other associated
charges:

 

·       The tariff information per supplier is commercially sensitive
information.  The  information you are seeking is therefore exempt in
accordance with the Freedom of Information exemption at section 43;
 ‘Commercial Interests’  where information is exempt if its disclosure
under this Act would, or would be likely to, prejudice the commercial
interests of any person including the public authority holding it.  In
consideration of the ‘public interest test’, it is the view of the Trust
that it must be able to seek the best value when spending public money. 
This would not be possible if all information was available as the market
is highly competitive.

 

2.  Minutes/Landline Provider

Supplier’s name: N/A

Minutes/Landline Renewal Date- please provide day, month, and year: N/A

Minutes/Landlines Duration: the number of years the contract is with the
supplier: N/A

Minutes/Landline Monthly Spend- Monthly average spend: N/A

Minutes/Landline breakdown of duration/cost by call destination: N/A

 

3. Fixed Broadband/Data Line Provider

Supplier’s name: N3 (BT) which is the national connection to the internet
and is a nationally held contract.

Fixed Broadband/Data Line Renewal Date - please provide day, month, and
year: N/A

Fixed Broadband/Data Line Service Details – line type/capacity etc.: N/A

Fixed Broadband/Data Line Monthly Spend: N/A

 

4. Mobile Fleet Network Provider :-       

 

·       Supplier’s name: EE and Vodafone

 

Mobile Fleet Service Provider: N/A

 

Mobile Fleet Contract Renewal Date - please provide day, month, and year
(for each number if different):

 

·       Each connection (mobile number) is its own contract so they are
all staggered.

 

Mobile Fleet – the number of years the contract is with the supplier:

·       EE 15 years

·       Vodafone 8 years

 

Mobile Fleet number of connections/numbers on the account:

 

o EE 905
o Vodafone 1288

 

Mobile Fleet Tariff description, monthly cost and any breakdown of charges
for line rental and calls:

 

·       The Trust uses the Crown Commercial Services PSN framework.  

 

The tariff information per supplier is commercially sensitive
information.  The  information you are seeking is therefore exempt in
accordance with the Freedom of Information exemption at section 43;
 ‘Commercial Interests’  where information is exempt if its disclosure
under this Act would, or would be likely to, prejudice the commercial
interests of any person including the public authority holding it.  In
consideration of the ‘public interest test’, it is the view of the Trust
that it must be able to seek the best value when spending public money. 
This would not be possible if all information was available as the market
is highly competitive.

 

5. PBX/Phone System(s) make and model

 

·       We have three phone systems:

·       Mitel SX

·       Avaya CS1K

·       Ericsson MD110

 

PBX/Phone System(s) system details incl number of handsets:

 

·       Mitel SX – 4500 extensions

·       Avaya CS1K – 1200 extensions

·       Ericsson MD110 – 1500 extensions

 

PBX/Phone System(s) Renewal Date of Lease (if applicable) - please provide
day, month, year:

 

o All equipment is owned by the Trust.

 

PBX/Phone System(s) Lease Provider’s name: N/A

 

PBX/Phone System(s) Maintenance Service Provider:

 

o Mitel SX – Miracall Ltd
o Avaya CS1K - BT
o Ericsson MD110 – The Weston Group

 

PBX/Phone System(s) Maintenance Renewal Date - please provide day, month,
year:

 

·       Mitel SX – 01/09/16

·       Avaya CS1K – 02/11/2017

·       Ericsson MD110 – 01/07/16

 

PBX/Phone System(s) Maintenance Equipment covered: 

 

o All hardware & Software

 

PBX/Phone System(s) Maintenance Annual charge:

 

·       The information you are seeking is commercially sensitive
information.  The  information you are seeking is therefore exempt in
accordance with the Freedom of Information exemption at section 43;
 ‘Commercial Interests’  where information is exempt if its disclosure
under this Act would, or would be likely to, prejudice the commercial
interests of any person including the public authority holding it.  In
consideration of the ‘public interest test’, it is the view of the Trust
that it must be able to seek the best value when spending public money. 
This would not be possible if all information was available as the market
is highly competitive.

 

6. Managed Service Contract/IT Support

 

Managed Service Contract/IT Support Contract Title & Supplier’s Name:

 

o All IT services are managed in-house.

 

Managed Service Contract/IT Support- Services Included: N/A

Managed Service Contract/IT Support Total Contract Value: N/A

Managed Service Contract/IT Support Contract Duration: N/A

Review Date- please provide day, month, and year: N/A

 

We trust this completes your request and thank you for your interest in
London North West Healthcare NHS Trust.

 

 All information supplied by the Trust in answering a request for
information (RFI) under the Freedom of Information Act 2000 will be
subject to the terms of the Re-use of Public Sector Information
Regulations 2005, Statutory Instrument 2005 No.1515 which came into force
on 1st July 2005, with the exception of any third party copyright material
provided, which will be indicated as such.  Any information disclosed to
you as part of any FOI response is therefore available for re-use in
accordance with the Regulations, with the exception of third party
copyright material where the copyright holder will need to grant
permission for re-use. 

Under the terms of the Regulations, the Trust operates an Open Government
Licence.  The Licence for re-use will be in line with the requirements of
the Regulations and the licensing terms and fees as laid down by the
Office of Public Sector Information (OPSI). Most licences will be free;
however the Trust reserves the right, in certain circumstances, to charge
a fee for the re-use of some information which it deems to be of
commercial value. Unless expressly indicated on the material to the
contrary, it may be reproduced free of charge in any format or medium,
provided it is reproduced accurately and not used in a misleading manner.
When any of the copyright items are being re-published or copied to
others, you must identify the source of the material and acknowledge the
copyright status. 

Further information can be found on the Government's Legislation website
where a sample licence terms and fees can be found with guidance on
copyright and publishing notes as well as a Guide to Best Practice. 

If you are unhappy with the service you have received in relation to your
request and wish to make a complaint or request a review of our decision,
you should write to Information Governance Manager, London North West
Healthcare Trust, Watford Road, Harrow, HA1 3UJ  or Email:-
[1][email address]  

If you are not content with the outcome of your complaint, you may apply
directly to the Information Commissioner for a decision. Generally, the
ICO cannot make a decision unless you have exhausted the complaints
procedure provided by the Chief Executive. The Information Commissioner
can be contacted at: The Information Commissioner’s Office, Wycliffe
House, Water Lane, Wilmslow, Cheshire SK9 5AF.

 

 

Kind regards,

 

 

Interim Freedom of Information Officer

London North West Healthcare NHS Trust

[2][email address]

 

Incorporating the Community Services of Brent, Ealing and Harrow

 

 

 

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